Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Cork, Ireland | Support Specialist and UX Tester image - Rise Careers
Job details

Cork, Ireland | Support Specialist and UX Tester

Job Purpose

Are you passionate about providing support and troubleshooting user issues? Do you feel comfortable with validating data and placing outbound calls? If so, this job could be for you!

 

RWS is currently looking for new talents to join our team as a Support Specialist and UX Tester.

 

As a Support Specialist and UX Tester, you will be responsible for providing specialized support, testing and validating business data while engaging in sales-related activities and building relations with external parties.

Job Overview

On a given day, your work might include:

Analyzing ambiguous issues and being able to escalate to appropriate internal teams

Reviewing and processing registered business accounts

Performing UX testing and providing feedback

Analyzing information and issues to bring them to resolution through web-research, data analysis, and critical thinking

Engaging with brand owners/partners in order to present the service and guide them through the onboarding process

 

 

Candidates must:

Have 2-3 years’ experience in account support

Have full professional proficiency in the English language and communication skills, both written and verbal

Be eligible to work in Ireland

Be willing to work on a full-time basis under a hybrid modality in Cork, Ireland

 

 

An ideal Support Specialist and UX Tester would be:

Strong web research and able to grasp technical information across multiple tools

Detail-oriented with experience in working with business data

Passionate about IT and familiar with iOS and macOS

Able to work with large data-sets, identify patterns and trends and draw conclusions to recommend actions

Able to focus on project goals, multi-task and prioritize in a fast-paced work environment

Experienced in providing specialized support to customers via phone, e-mail, chat, and/or in person

Excellent presentation and negotiation skills

Comfortable working independently, as well as in small and large cross-functional teams

 

 

It would be great if you have:

University Degree in Business Analysis/Marketing or equivalent combination of education and experience

1 year of sales/marketing experience

1 year of UX testing experience

Demonstrated experience in data analysis and proven track of validating business information

 

More information:

Specified Purpose Contract with possibility of extension (with 6-months' probation period)

Onsite and full-time position in Cork, Ireland

Day shift from Monday to Friday

Benefit allowance

Birthday leave

10% discount on specific Company Healthcare Insurance

50% of the cost in shuttle services covered by RWS

Bike to Work scheme

 

 

If you are interested in the position and you fulfill the requirements, please hit “Apply” and complete your application.

 

We look forward to hearing from you, thank you!

 

Keywords: Data analyst jobs, Data analysis, Customer Support, Customer Service, technical support, tech support, IT jobs, UX Tester, RWS, Jobs in Cork, Cork jobs, Jobs in Ireland, bilingual jobs

RWS Group Glassdoor Company Review
3.7 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
RWS Group DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of RWS Group
RWS Group CEO photo
Ian El-Mokadem
Approve of CEO

Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 12 days ago

Join RWS as a Strategic HR Business Partner and play a key role in shaping HR strategies that drive organizational success and enhance employee engagement.

Photo of the Rise User

Be part of a transformative AI project by evaluating voice interactions, with flexible remote work opportunities.

Photo of the Rise User
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

Join the Sheraton Detroit Metro Airport team as a part-time Shuttle Driver and provide exceptional service to our guests.

Join Anomaly Squared as a Customer Support Associate and help connect clients with their customers in a remote, collaborative environment.

Posted 22 hours ago

Join Marian Regional Medical Center as a Patient Registration Representative and play a key role in enhancing patient experiences while ensuring accurate data processing.

Photo of the Rise User
Posted 5 days ago

Join Hilton Garden Inn/Homewood Suites Baltimore as a Lounge Bartender and enhance guests' experiences with your exceptional service.

Photo of the Rise User

As an Armed Security Officer, you will ensure the safety and security of clients in various industries while enjoying competitive pay and benefits.

Photo of the Rise User
RR Donnelley Hybrid Pittsburgh, Pennsylvania, United States
Posted 4 days ago

Seeking an experienced Customer Service Print Production Spec to enhance client engagements at RRD’s Pittsburgh location.

Photo of the Rise User

As a Committee Manager at Genomics England, you'll play a key role in integrating participant insights into genomic research and healthcare improvements.

Photo of the Rise User
Posted 3 days ago

Join Experian as a Provisioning Coordinator, where you'll facilitate efficient onboarding for clients in unemployment claims management in a remote capacity.

Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Rapid Growth
Passion for Exploration
Dare to be Different
Dental Insurance
Life insurance
Health Savings Account (HSA)
Disability Insurance
Flexible Spending Account (FSA)
Vision Insurance
Mental Health Resources
401K Matching
Paid Time-Off
Snacks
Photo of the Rise User
Posted 2 months ago

As a key member of CVS Health, you'll be connecting with Medicare and Medicaid members to enhance their healthcare experience through appointment scheduling.

Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

RWS Holdings likes to get technical. The company specializes in patent translations and intellectual property research. Its translation division localizes patent documents for filing in various European countries, as well as in the US and Japan. I...

12 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 7, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
12 people applied to Patient Advocate at Cone Health
S
Someone from OH, Delaware just viewed Scheduling Coordinator - FT at SeaWorld Entertainment
K
Someone from OH, Columbus just viewed Sales Associate-ANN at Knitwell Group
V
Someone from OH, Perrysburg just viewed Junior Project Manager * at Virtual Service Operations
S
Someone from OH, Cincinnati just viewed STNA 7AM-7PM (Assisted Living) at Senior Lifestyle
Photo of the Rise User
Someone from OH, Cincinnati just viewed Mail Sorter at Staffmark
Photo of the Rise User
Someone from OH, Toledo just viewed Event Assistant at Datadog
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Analyst, Corporate FP&A at Spotify
Photo of the Rise User
Someone from OH, Cincinnati just viewed Manager, Public Cloud FP&A at Zscaler
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst at American Express
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst, FP&A at StackAdapt
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst, Acceptance FP&A at Visa