Cork, Ireland | Support Specialist and UX Tester
Job Purpose
Are you passionate about providing support and troubleshooting user issues? Do you feel comfortable with validating data and placing outbound calls? If so, this job could be for you!
RWS is currently looking for new talents to join our team as a Support Specialist and UX Tester.
As a Support Specialist and UX Tester, you will be responsible for providing specialized support, testing and validating business data while engaging in sales-related activities and building relations with external parties.
Job Overview
On a given day, your work might include:
Analyzing ambiguous issues and being able to escalate to appropriate internal teams
Reviewing and processing registered business accounts
Performing UX testing and providing feedback
Analyzing information and issues to bring them to resolution through web-research, data analysis, and critical thinking
Engaging with brand owners/partners in order to present the service and guide them through the onboarding process
Candidates must:
Have 2-3 years’ experience in account support
Have full professional proficiency in the English language and communication skills, both written and verbal
Be eligible to work in Ireland
Be willing to work on a full-time basis under a hybrid modality in Cork, Ireland
An ideal Support Specialist and UX Tester would be:
Strong web research and able to grasp technical information across multiple tools
Detail-oriented with experience in working with business data
Passionate about IT and familiar with iOS and macOS
Able to work with large data-sets, identify patterns and trends and draw conclusions to recommend actions
Able to focus on project goals, multi-task and prioritize in a fast-paced work environment
Experienced in providing specialized support to customers via phone, e-mail, chat, and/or in person
Excellent presentation and negotiation skills
Comfortable working independently, as well as in small and large cross-functional teams
It would be great if you have:
University Degree in Business Analysis/Marketing or equivalent combination of education and experience
1 year of sales/marketing experience
1 year of UX testing experience
Demonstrated experience in data analysis and proven track of validating business information
More information:
Specified Purpose Contract with possibility of extension (with 6-months' probation period)
Onsite and full-time position in Cork, Ireland
Day shift from Monday to Friday
Benefit allowance
Birthday leave
10% discount on specific Company Healthcare Insurance
50% of the cost in shuttle services covered by RWS
Bike to Work scheme
If you are interested in the position and you fulfill the requirements, please hit “Apply” and complete your application.
We look forward to hearing from you, thank you!
Keywords: Data analyst jobs, Data analysis, Customer Support, Customer Service, technical support, tech support, IT jobs, UX Tester, RWS, Jobs in Cork, Cork jobs, Jobs in Ireland, bilingual jobs
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