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Senior Manager, Support Enablement

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Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

We're seeking a dynamic Head of Support Enablement to spearhead the Learning & Development strategy for Samsara's global support organization. In this pivotal role, you will lead a talented team of trainers, instructional designers, and enablement professionals, ensuring our support teams are equipped with the essential skills and knowledge to deliver exceptional customer experiences.

You'll be instrumental in scaling our enablement programs, driving continuous improvement in learning operations, and fostering a culture of ongoing development. The ideal candidate is passionate about talent development, possesses strong analytical and business acumen, and brings proven project management and organizational leadership skills. You'll collaborate cross-functionally and report directly to the Head of Global Support Operations & Strategy.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Seattle Metro. Relocation assistance will not be provided for this role.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

Develop and implement world-class onboarding programs for new Support Engineers, ensuring they achieve Samsara's high standards for technical expertise and customer service excellence.
Strategically scale global support enablement operations, encompassing onboarding, continuous learning, change management, and coaching initiatives.
Lead the enablement team to deliver impactful training programs across technical support, customer support, and specialized teams.
Drive innovation in learning systems, including the integration of AI throughout the onboarding and learning lifecycle, revolutionizing content creation and delivery.
Design, deliver, and manage comprehensive technical and non-technical training content, collaborating closely with Product Management, Sales, and Customer Success teams.
Drive improvement to key performance metrics by measuring the effectiveness and ROI of onboarding and training programs.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Hire, develop and lead an inclusive, engaged, and high-performing team

Minimum requirements for the role:

10+ years of experience in Learning & Development.
5+ years of experience managing and developing teams.
Proven success in building and leading global support enablement programs.
Strong organizational leadership abilities, including clear communication, influencing skills, and fostering collaboration.
Experience designing, delivering, and evaluating technical training, especially for remote teams.
Proactive approach with a strategic mindset and commitment to high standards.
Excellent communication skills, including writing, presentation design, and stakeholder management.

An ideal candidate also has:

Certified Professional in Learning and Performance (CPLP) credential from the Association for Talent Development (ATD).
Project Management Professional (PMP) certification from the Project Management Institute (PMI).
Demonstrated experience with instructional design methodologies and learning technologies.
Experience with B2B hardware and SaaS products
Bilingual, both spoken and written in English and Spanish
Ability to travel to Mexico City 10% of the time

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

$111,720—$159,600 USD

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

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CEO of Samsara

Sanjit Biswas

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Average salary estimate

$135660 / YEARLY (est.)

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$111720K

$159600K

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What You Should Know About Senior Manager, Support Enablement, Samsara

At Samsara, we’re on a mission to revolutionize the world of physical operations, and we're looking for a Senior Manager, Support Enablement to lead the charge in our Learning & Development strategy! This remote opportunity allows you to join our dynamic team and play a pivotal role in ensuring that our global support organization is equipped with the knowledge and skills they need to deliver exceptional customer experiences. As the Senior Manager, Support Enablement, you'll lead a talented group of trainers and instructional designers, shaping comprehensive onboarding programs that set new Support Engineers up for success. Collaborating with cross-functional teams, including Product Management and Customer Success, you'll drive innovation in learning systems, integrating cutting-edge technology like AI to enhance our training content. Your strategic mindset and passion for talent development will foster a culture of continuous learning, allowing us to scale effectively and meet the challenges of a fast-paced, hyper-growth environment. Internally, we celebrate collaboration, creative problem-solving, and the achievement of ambitious goals. At Samsara, you won't just be a part of a team; you'll be part of a community that's committed to improving the safety and sustainability of the industries that keep our world running smoothly. If you're looking to make a real-world impact and advance your career while doing it, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Senior Manager, Support Enablement Role at Samsara

What are the key responsibilities of a Senior Manager, Support Enablement at Samsara?

As the Senior Manager, Support Enablement at Samsara, you will be responsible for developing and implementing world-class onboarding programs for new Support Engineers, scaling global support enablement operations, leading impactful training programs, and integrating innovative learning systems. You'll drive continuous improvement in learning operations, collaborate with various teams, and champion Samsara’s cultural principles throughout the organization.