It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Who are the Account Escalation Analyst Team?
A global group of highly skilled engineers working alongside Account Escalation Managers to tackle the most complex technical issues faced by our customers. With senior-level visibility both internally and within client organizations this team is crucial in maximising customer satisfaction, maintaining product success, and delivering innovation whilst providing world-class service.
We are seeking skilled recruits in India to help focus on the identification and diagnosis of emerging performance issues before they become customer-impacting and to operate as part of the wider team to ensure timely resolution to customer-impacting issues.
As a Senior Performance Support Specialist you will...
To be successful in this role you have:
In order to be successful in this role, we need someone who has:
We are looking for people with these skills to be Senior Performance Support Specialists...
Successful candidates will have at least 5 years’ experience in a Technical Support or similar role. In addition, the ideal candidate will be someone who has:
Nice to have skills:
This is a critical role for the company where you receive full product training and interact with some of our biggest accounts.
JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
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As a Senior Performance Support Specialist at ServiceNow, located in the vibrant Salarpuria Sattva Knowledge City in Hyderabad, you'll join a cutting-edge team dedicated to enhancing customer satisfaction. Every day, you will dive into the intricate world of technology, troubleshooting complex performance issues for our esteemed clients. Your role involves engaging with a diverse set of clients by directly interpreting technical data, identifying trends, and delivering world-class service that instills trust. With a robust focus on performance tuning of web-based applications and diagnosing the entire technology stack, you will leverage your experience in relational databases and scripting languages. You won’t just be fixing problems; you will be working at the forefront of innovation by potentially integrating AI into workflows and exploring its impact on our services. At ServiceNow, we believe in the power of collaboration and teamwork. You’ll find a supportive environment where you can thrive both independently and within a group. Even if you don’t meet every qualification, we encourage you to apply! We celebrate unique experiences and diverse backgrounds because they enrich our company. Join us and play a critical role in steering our clients towards a more efficient future while enhancing your own career with leading-edge training and professional development opportunities!
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