Senior Site Reliability Engineer - Cloud Operations

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The ServiceNow SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow cloud infrastructure.

Our SRE's are empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.

To accomplish this our SRE"s combine software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers. 

Let's get straight to the point.

Do you:

• Have a passion for Software Development?
• Know Linux systems in depth?
• Write code to automate repetitive tasks?
• Smile when you troubleshoot and solve an issue in London from your laptop in San Diego?
• Have years of experience accumulated in roles like Networking, Software Development, or Systems Engineering?

Answer 'yes' to these questions and you are in the front row for a position as SRE at ServiceNow. Go ahead, hit the Apply button and let's have a chat about your skills and experiences.

As an Engineer on the SRE team you will:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Join a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Solid understanding of Linux systems, networking, and container security.
• Proficiency with infrastructure-as-code tools like Terraform and Ansible.
• 4+ years of experience in SRE, DevOps, or cloud infrastructure role.
• 4+ years of experience programming/scripting skills in Python, Go, Bash and JavaScript.
• 4+ years of experience with Linux System Administration with deep knowledge of Linux systems.
• 4+ years of experience operating and scaling Kubernetes in production environments.
• Knowledge of database technologies including MySQL, MariaDB, and PostgreSQL
• Expertise with GitLab CI/CD and modern software delivery practices.
• Experience with observability stacks (Prometheus, Grafana, OpenTelemetry, etc.)
• Experience with Cloud technologies, Azure, AWS, and GCP
• Ability to leverage AI technologies to enhance system reliability, automate operational tasks, and optimize performance monitoring and incident response processes.
• Team-first attitude and an uncompromising attention to detail.
• Excellent collaboration and communication skills
• Experience developing on the ServiceNow Platform is a bonus!

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $126,700 - $215,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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