International Franchise Operations Manager - job 2 of 2

With operations in 11 corporate countries and a presence in over 100 franchise countries, SIXT boasts a strong and expanding global footprint.

To support our continued growth, we are seeking an International Franchise Operations Manager to consult our partners in business operations and ensure alignment with our corporate identity, service standards, and internal processes.

Have you independently led projects as a Project Manager and gained international experience? If so, this dynamic role with diverse responsibilities and exciting global opportunities is the role for you.

YOUR ROLE AT SIXT

• You successfully execute data-driven strategic projects that lead to productive, efficient & profitable operations
• You support our franchise partners in the Latin American & Caribbean region through in-depth business analysis
• You continuously monitor the performance of our franchise partners, identifying potential areas for improvement and opportunities for growth
• You ensure the successful follow-up of various projects and the achievement of shared goals
• You support our franchise partners in optimizing on-site processes, developing SIXT Service Standards, and establishing efficient internal workflows
• You analyze customer feedback and work closely with our Quality department to continuously enhance customer satisfaction within your region
• You onboard new franchise partners and support our fast-paced expansion

YOUR SKILLS MATTER 

• Education You possess a Bachelor’s degree in Economics, Business or related field
• Experience You have at least 3 years of operations experience in the tourism or service industry with international presence preferred
• Technical Proficiency You have superb account management skills, business development expertise, analytic, pragmatic, and can manage projects independently while driving plans to successful completion
• Soft Skills You have strong organizational skills, can multi-task effectively, thrive in diverse teams, and exude confidence and excitement
• Language You excel in professional communication and are multilingual, Must be bilingual English and Spanish; French is a plus
• Commitment to Excellence You are success-oriented and willing to take on multiple tasks   
• Travel You are flexible and willing to travel domestically and internationally

WHAT WE OFFER 

• Comprehensive Health Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
• Paid Time Off & Sick Leave Enjoy PTO, sick leave, floating paid holidays and a healthy work-life balance    
• Exclusive Employee Rentals Leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family   
• Additional Perks Experience the advantages of working in a dynamic work environment and ample opportunities for professional advancement 

About the department:
The area of corporate development combines the internal consulting units of the SIXT Group. The range of tasks includes first, projects to develop new business and products, growth initiatives in existing businesses, and M&A projects. Second, corporate development works on the continuous optimisation of business processes, increasing productivity and cost effectiveness, as well as expanding the product landscape in all divisions of SIXT.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!