Program Manager, Facility Maintenance - Airport Lounges

Role Overview

Sodexo Live's! Airport Lounge Segment has an exciting opportunity for a Program Manager, Facility Maintenance.  This is a remote position, and the incumbent must reside close to a HUB airport for travel (East Coast preference).  

Venues and events don’t just bring people together, they create exceptional moments and lasting memories. Sodexo Live! provides hospitality services to airport lounges, stadiums, arenas, convention and conference centers, zoos, museums, and more. Working at one of these locations is exciting and allows you to be part of creating memorable experiences for people.

The Program Manager for Facility Maintenance is responsible for overseeing the delivery of both Hard and Soft Facilities Management (FM) services across a portfolio of airport lounges in North America. This role ensures operational excellence, client satisfaction, regulatory compliance, and continuous improvement. The Program Manager will drive strategic initiatives aligned with company objectives and will lead cross-functional teams to support a safe, efficient, and guest-focused lounge experience. 

What You'll Do

• Lead and coordinate daily operations for both Hard FM (e.g., HVAC, mechanicals) and Soft FM services across multiple airport lounges, both remotely and on-site.  Up to 50% travel.

• Serve as the primary technical interface for clients, ensuring strong relationships and effective communication of maintenance needs and project updates.

• Manage and oversee work order systems and Computerized Maintenance Management System (CMMS) to ensure timely and effective resolution of service requests.

• Monitor and manage budgets, controlling labor, materials, equipment, and inventory costs to ensure financial performance targets are met.

• Oversee capital and maintenance projects, ensuring timely delivery, quality execution, and alignment with client standards.

• Ensure compliance with Sodexo and client safety programs, government regulations, and standards related to hazardous materials and loss prevention.

• Establish and implement quality and performance standards; drive continuous improvement initiatives.

• Lead quality assurance (QA), safety, and compliance initiatives across all locations.

• Promote and support workplace diversity and inclusion efforts. 

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Minimum of 5 years of management experience in facility operations.
• Experience with mechanical systems, CMMS and financial management.
• Skilled in both Hard and Soft FM services.
• Strong leadership and project management capabilities.
• Excellent client relationship and communication skills.
• Proficiency in FM technology platforms (e.g., CMMS).
• The ability to manage multiple priorities across a dispersed portfolio.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement: Bachelor's degree in Management, Computer Science, or similar field or equivalent experienceMinimum Management Experience: 5 yearsMinimum Functional Experience: 5 years