Laboratory Support Tech Lead
- Trains staff in department policies/procedures for specimen handling, processing, data entry into laboratory information systems, safety/universal precautions, and patient confidentiality.
- Assists in the implementation and maintenance of all policies and procedures required by hospital, laboratory, and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of department services. Supports and monitor customer and employee service expectations.
- Responsible for the investigation of and resolution of specimen issues, by working with management at all levels, both technical and pre-analytical.
- Exhibits superior customer service and communication skills.
- Monitors patient/physician complaints in the appropriate portals and performs service recovery in line with Beaumont Standards.
- Collects and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required.
- Monitors draw and/or error queues and coordinates with patients and other departments to facilitate appropriate testing is completed.
- Manages expected workflow in all areas to ensure that all work is completed in a timely fashion for specimen collection, and specimen processing. This includes special projects and process improvements.
- Investigates, troubleshoots, and problem solves lab orders and errors and addresses consoling/coaching events based on investigation outcomes.
- Initiates, maintains, and supports employee engagement strategies.
- Assists with blood draws as requested.
- Participates in:
· Q.I./process improvements, data collection, QC documentation, and/or CAP surveys as applicable to the assigned department.
· Staff activities of a High Reliability Organization (HRO)
· In training new hires as applicable/assigned
· Staff meetings and committee meetings as assigned. - Efficiently uses time in completing tasks accurately and timely. Is mindful of appropriate use of laboratory funds through purchase requests and the observance of wasteful use of supplies.
- Assists in scheduling, interviewing, ordering, and any other daily needs of the department.
- Timekeeping duties assigned as needed based on departmental need.
- All other duties as assigned by Coordinator, Manager, Director, or other Executive Leader(s).
- Required High School Diploma or equivalent
- Preferred Associate's Degree
- Preferred Bachelor's Degree
- Preferred Medical Assistant, Lab Assistant, or Phlebotomy course and phlebotomy externship.
- 2 years of relevant experience Two to three years of experience in one of the following:
o Phlebotomy, Specimen Processing, Laboratory related experience, or Science related degree. Required - Supervisor or Leadership experience Preferred
- CRT-Phlebotomy Technician - NHA National Healthcareer Association Upon Hire preferred Or
- CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association Upon Hire preferred Or
- CRT-Medical Lab Assistant (MLA) - ASCP American Society for Clinical Pathology Upon Hire preferred
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Dearborn Hospital - 18101 Oakwood Blvd - DearbornDepartment Name
Lab - Inpatient Phlebotomy - CH East - SouthEmployment Type
Part timeShift
Night (United States of America)Weekly Scheduled Hours
20Hours of Work
9:30 p.m. to 6 a.m.Days Worked
VariableWeekend Frequency
Every weekendCURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
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