Laboratory Support Tech Lead

As a Laboratory Support Tech Lead at Corewell Health, your primary responsibilities include training staff on specimen handling, managing operational workflows, and overseeing the implementation of health and safety policies within the laboratory. Additionally, you will troubleshoot specimen issues, provide superior customer service, and monitor quality assurance metrics to ensure compliance with all regulatory standards. The role also involves engaging in various quality improvement activities as needed.

To be considered for the Laboratory Support Tech Lead position at Corewell Health, you should have at least a High School Diploma or equivalent. While an Associate's or Bachelor's degree is preferred, relevant experience in phlebotomy, specimen processing, or lab roles is crucial. A background in supervisory or leadership roles, combined with certifications like CRT-Phlebotomy Technician or CRT-Medical Assistant, is highly advantageous.

Corewell Health is dedicated to the growth of its employees, providing comprehensive training programs and mentorship opportunities for Laboratory Support Tech Leads. You will have access to continuous education and resources aimed at enhancing your skills and facilitating career advancement. The supportive environment at Corewell Health encourages you to take proactive steps in your professional journey.

In the part-time role of Laboratory Support Tech Lead at Corewell Health, you can expect a night shift schedule, typically from 9:30 p.m. to 6 a.m., with varying days of the week. Weekend availability is also required, giving you flexibility during weekdays while ensuring coverage when it’s most needed, particularly in busy healthcare settings.

The workplace culture at Corewell Health is built on collaboration, inclusivity, and a shared commitment to patient care. As a Laboratory Support Tech Lead, you will be part of a team that values input from all members and emphasizes diversity, equity, and inclusion. This supportive atmosphere allows you to bring your authentic self to work and contribute to a culture that promotes well-being for both staff and patients.

When answering this question, detail your practical experiences in handling specimens, possibly sharing specific protocols you are familiar with. Emphasize your understanding of safety standards and efficiency in operations, showcasing how your background aligns with the team’s goals and responsibilities.

A well-crafted response might include examples of past challenges you've faced in the lab and the strategies you used to overcome them. Highlight your problem-solving capabilities and demonstrate your ability to maintain composure under pressure while ensuring quality standards are met.

You could emphasize qualities such as effective communication, empathy, and the ability to motivate a team. Discuss how your previous experiences have shaped these skills, preparing you to lead a team effectively at Corewell Health.

In your response, outline a structured approach to training that includes your methods for delivering information clearly and effectively, while also ensuring hands-on learning. Mention any training programs or techniques you’ve successfully implemented in the past.

Choose an example that showcases your ability to facilitate resolution and maintain a positive working environment. Focus on the steps you took to address the issue collaboratively and how the resolution benefited the team and lab operations.

Respond by discussing your familiarity with laboratory safety protocols, any training you've received, and how you actively monitor compliance within your work environment. Bring up specific examples where you contributed to enhancing safety practices.

Explain your approach to managing competing priorities, possibly detailing a specific instance where you successfully balanced multiple responsibilities. Discuss any tools or systems you use to keep track of tasks and deadlines.

Your answer should reflect an understanding of the importance of customer service, especially in a healthcare setting. Discuss how you would ensure excellent service to patients and physicians while maintaining efficient lab operations.

Address your hands-on experience with various lab information systems by giving specific examples of tasks you’ve managed or system updates you've facilitated. Highlight your technical skills and comfort level with these systems.

Provide insight into industry trends and common challenges such as regulatory changes, staffing issues, or technology advancements. Discuss how you would proactively address these challenges and contribute to continuous improvement in the laboratory environment.