Retail Sales Lead (Cherry Hill Mall)

As a Retail Sales Lead at Squishable, you will partner with the Store Manager to align store operations with company priorities, enforce sales strategies, and guide your team to meet and exceed sales goals. Additionally, you'll act as a brand ambassador, engage with customers to resolve issues creatively, and ensure your team stays knowledgeable about our product offerings. Your role will also emphasize building strong relationships within the local community.

To become a Retail Sales Lead at Squishable, you should have a minimum of two years in a supervisory role within a high-volume, customer-facing environment. Strong communication and organizational skills are vital, as is a passion for leading and developing team members. Emotional intelligence and a collaborative spirit are also crucial for managing a diverse team and fostering a positive working atmosphere.

A successful Retail Sales Lead at Squishable is passionate, driven, and creative. They excel in delivering an amazing customer experience and are committed to empowering their team. Essential characteristics include strong leadership skills, the ability to communicate effectively, adaptability in a fast-paced environment, and a strong team-oriented mindset. These qualities help ensure that both the team and our customers have a fantastic experience.

The work environment for a Retail Sales Lead at Squishable is lively and engaging! You will be on the frontline, interacting with customers and overseeing your team's performance. You'll need to stay organized and energetic, especially during peak hours. Our culture emphasizes collaboration, inclusivity, and a love for creativity, making your workspace a fun place to be, filled with adorable products and supportive colleagues.

As a Retail Sales Lead at Squishable, you can expect a flexible schedule that includes early mornings, evenings, weekends, and holidays as needed. This adaptability is necessary to meet the demands of the retail environment and ensure that your team is supported during busy shopping times.

When managing a team during peak sales hours, it's essential to remain organized and ensure open communication. I focus on delegating tasks effectively based on each team member's strengths and keeping everyone motivated. Regularly checking in with team members and maintaining a positive atmosphere helps prevent stress and keeps the team focused on providing excellent customer service.

Certainly! Once, I had a customer unhappy with a product. I actively listened to their concerns, assured them that their feedback was valued, and provided them with a solution that involved exchanging the product for another. This not only resolved the issue but turned a disappointed customer into a loyal fan, which is always the goal at Squishable.

Engagement and motivation come from recognizing successes and encouraging personal growth. I consistently celebrate individual achievements, provide constructive feedback, and offer opportunities for development. I believe fun team activities can foster camaraderie and keep morale high, making sure everyone feels involved in our mission at Squishable.

To drive sales as a Retail Sales Lead, I would implement a mix of product knowledge training for the team, promotional events to attract customers, and a focus on building relationships with regulars. I would also analyze sales data to identify trends and adjust our strategies to meet customer needs and maximize sales.

Handling a underperforming team member starts with a one-on-one conversation. I would focus on understanding their challenges, providing constructive feedback, and setting clear expectations and goals for improvement. My approach is to be supportive while also holding them accountable, ensuring they feel equipped to enhance their performance.

Prioritizing tasks on a busy day involves assessing urgent customer needs first, ensuring the team is prepared for peak times. I utilize to-do lists and delegate tasks based on urgency and team member strengths, which helps maintain workflow and allows us to provide great customer service without feeling overwhelmed.

Essential qualities for a Retail Sales Lead include strong communication abilities, a customer-centric mindset, leadership skills, and emotional intelligence. A successful Retail Sales Lead at Squishable must inspire their team, resolve issues proactively, and cultivate a welcoming atmosphere for customers.

Building rapport with customers starts with a friendly approach and a warm greeting. I engage them by asking questions about their interests in our products and ensuring I listen actively to their responses. Sharing my own enthusiasm for Squishable products also helps create a connection that keeps customers coming back.

Training new hires begins with an informative orientation that covers our brand values, product knowledge, and customer service expectations. I pair them with seasoned team members for hands-on experiences, gradually allowing them to take on more responsibilities while providing continuous feedback to help them grow.

What I love most about working in retail as a leader is the opportunity to create memorable experiences for customers and see the joy our products bring them. I cherish the relationships built with both customers and team members; it’s inspiring to motivate others and cultivate a positive, thriving environment full of creativity and connection.