Multilingual Customer Service Specialist - Italian/English (& German/French)
Skills
- Bilingual in Italian & English or multilingual
- Excellent communication skills
- Ability to handle various contact types including chat and calls
- Situational awareness
Responsibilities
- Handle all customer service needs and support for European customers
- Take ownership of customer queries from start to finish
- Help manage the order fulfilment process
- Listen and respond to customer needs and concerns
- Research solutions and resolve customer queries
- Record details of customer conversations and actions taken
- Monitor support communications to improve service
Education
- High school diploma or equivalent
Benefits
- Diversity and inclusion focused
- Opportunity to grow in a technology leading company
- Dynamic and engaging work environment
Average salary estimate
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