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Front Desk Agent

Please note, this position is located at Stratton Mountain Resort in  Stratton Mountain, VT

Year Round
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).
  • Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
  • Free or discounted multi-resort dependent season passes
  • Free or discounted IKON pass
  • Discounted golf & fitness center memberships
  • Employee childcare rates & discounted seasonal programs
  • Retail + F&B discounts
  • Friends & family tickets
  • Onsite medical clinic
  • Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
  • 401(k) plan with company match
  • Discounted tuition plan
  • Paid parental leave
  • Paid sick time, FTO, Vacation

Additional perks & benefits for year round employees

POSITION SUMMARY

The Front Desk Agent will work out of both The Black Bear Lodge and The Stratton Welcome Center. Agents are expected to ensure a warm and welcoming experience for all guests throughout their stay. Ideal candidates will be customer service oriented, friendly, proactive problem solvers and computer literate. There are full time year-round and seasonal opportunities available for this position. This position is compensated at $20.00/hour.

ESSENTIAL DUTIES
  • Check guests in and out of Stratton lodging
  • Anticipate and take appropriate action surrounding guest issues
  • Prepare welcome packets for arrivals when necessary
  • Answer phone calls from guests; includes answering the PBX phone system
  • Provide general information about the resort
  • Administrative duties such
  • Sell select products to guests
  • Assist guests with rates and information regarding their visit
  • Additional duties as assigned by Front Desk Management

EDUCATION & EXPERIENCE REQUIREMENTS

Education: Highschool Diploma, or equivalent, required

Experience: Previous customer service experience, preferred

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
  • Must be 18 years of age or older
  • Strong computer skills
  • Excellent communication skills
  • Ability to multitask & delegate tasks as needed

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

An Equal Opportunity Employer

Average salary estimate

$41600 / YEARLY (est.)
min
max
$41600K
$41600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Front Desk Agent, Stratton Mountain Ski Resort

Join our dynamic team as a Front Desk Agent at Stratton Mountain Resort in beautiful Stratton Mountain, VT! At Stratton, we pride ourselves on fostering a welcoming and enjoyable environment, where hard work and laughter blend seamlessly. As a part of our team, you'll be the first point of contact for guests seeking an extraordinary experience. Your role will include checking guests in and out seamlessly, addressing any concerns proactively, and sharing your knowledge about our fantastic resort. We're looking for outgoing individuals with a strong customer service background who can multitask efficiently. Plus, in addition to a competitive pay of $20.00/hour, you're in for some amazing perks! Think free lift access, discounted resort passes, and a 401(k) plan with a company match, among many others. If you're enthusiastic about providing exceptional service and are excited to be part of a team dedicated to making every guest's stay memorable, we encourage you to apply today!

Frequently Asked Questions (FAQs) for Front Desk Agent Role at Stratton Mountain Ski Resort
What are the responsibilities of a Front Desk Agent at Stratton Mountain Resort?

As a Front Desk Agent at Stratton Mountain Resort, your primary responsibilities include checking guests in and out of the facilities, preparing welcome packets, answering inquiries via the phone, and providing general information about the resort's amenities and services. You'll also assist guests with rate information and sell select products, ensuring each guest has a welcoming and enjoyable stay.

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What qualifications do I need to apply for the Front Desk Agent position at Stratton Mountain?

To apply for the Front Desk Agent position at Stratton Mountain Resort, you need to have a high school diploma or an equivalent qualification. While prior experience in customer service is preferred, what matters most is your ability to engage positively with guests, strong computer skills, and excellent communication abilities.

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What are the working conditions for the Front Desk Agent role at Stratton Mountain Resort?

Front Desk Agents at Stratton Mountain Resort may need to work evenings, weekends, and holidays. It’s important for candidates to be flexible and available during peak times. The role is dynamic, requiring the ability to connect with guests and manage various administrative tasks while ensuring a smooth operational flow.

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What is the pay structure for a Front Desk Agent at Stratton Mountain Resort?

The Front Desk Agent position at Stratton Mountain Resort offers a competitive hourly wage of $20.00. In addition to the hourly compensation, team members can enjoy various lifestyle perks and benefits, including free lift access and discounted resort services, making it a rewarding opportunity for passionate individuals.

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Are there opportunities for career advancement as a Front Desk Agent at Stratton Mountain Resort?

Yes! Stratton Mountain Resort is committed to fostering a culture of growth and development. Front Desk Agents are encouraged to explore various career advancement pathways within the organization, with possibilities to move into supervisory roles or other departments based on performance and interests.

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Common Interview Questions for Front Desk Agent
What customer service experience do you bring to the Front Desk Agent position at Stratton Mountain?

In your response, highlight relevant customer service roles where you demonstrated strong communication skills. Discuss specific examples where you resolved customer queries or facilitated a positive experience to showcase your abilities.

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How do you handle difficult guests or challenging situations?

Describe your approach to conflict resolution, emphasizing active listening and empathy. Share a past experience where you successfully de-escalated a situation, focusing on your problem-solving abilities and commitment to guest satisfaction.

Join Rise to see the full answer
What do you know about Stratton Mountain Resort?

Research the resort beforehand and mention key features, such as its amenities, seasonal activities, and commitment to guest experiences. Showing familiarity with the resort indicates your enthusiasm and genuine interest in the role.

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How do you prioritize tasks during busy periods at the front desk?

Discuss your strategies for effective time management and multitasking. Talk about using a prioritized checklist or system to ensure that guest needs are met efficiently, even during peak traffic times.

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What skills do you believe are essential for a Front Desk Agent?

Highlight essential skills such as excellent communication, strong computer literacy, problem-solving skills, and teamwork. Offer examples of how you've demonstrated these skills in past roles to give your answer more context.

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Can you describe a time when you provided exceptional customer service?

Share a specific story that reflects your commitment to service excellence. Focus on the actions you took and the positive outcomes for the guest to illustrate your dedication to enhancing the guest experience.

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How would you make guests feel welcome during their stay?

Discuss various ways to create a welcoming environment, such as personal greetings, providing helpful information, and anticipating guest needs. Share any techniques you’ve learned that foster a friendly atmosphere.

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How do you handle phone inquiries in a busy setting?

Explain your method for managing phone calls effectively while balancing other responsibilities. You could address techniques such as taking detailed notes and ensuring prompt follow-ups to convey your efficiency.

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What do you think sets Stratton Mountain Resort apart from other resorts?

Identify unique attributes of Stratton Mountain Resort, such as its exceptional service culture or beautiful surroundings. This shows that you appreciate the brand identity and are eager to contribute positively.

Join Rise to see the full answer
Why do you want to work as a Front Desk Agent at Stratton Mountain Resort?

Share your sincere interest in the hospitality industry and how you align with the resort's mission of cultivating extraordinary experiences. Mention specific reasons, such as the atmosphere or community involvement that resonate with you.

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Stratton Mountain Resort is a place one can truly embrace. An inspirational destination, Stratton is a mountain village where generations of friends and family come to experience community and culture, tradition and progression. There's a sense o...

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DATE POSTED
April 8, 2025

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