Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. The customer support specialist is key on continuing providing a world-class customer service.
You will use your experience working in the SaaS environment and you will closely work with our account managers and delivery teams to ensure not only that our clients receive proper answers to their queries, but also that our product is in line with their expectations.
Suade is delighted to be an equal opportunity employer. We have a diverse team with great values. All qualified applicants will receive consideration for employment without bias.
Job Summary:
The Support Engineer will be responsible for providing high-quality technical support as well as Product support to our clients and internal teams. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers. You will be the first point of contact for all issues and will work closely with our engineering and product teams to ensure customer satisfaction.
Responsibilities
As part of the Customer Support Team, you will be an integral part of the client post-sale experience and you will:
Preferred Requirements:
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Founded in 2014 and headquartered in London, Suade is a RegTech offering Regulation-as-a-Service to automate regulatory compliance for financial institutions. One of the first start-ups to be classified as a true RegTech company, it's mission is t...
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