Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
HRIS Customer Service Representative Bilingual (English/Spanish) image - Rise Careers
Job details

HRIS Customer Service Representative Bilingual (English/Spanish)

SWBC is seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling incoming phone calls and assisting customers with password resets and account recovery. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for helping others.

Why you’ll love this role:

In this role, you will create positive experiences for our client companies and their employees. You'll have the opportunity to help customers solve their problems and improve their experience using our services. You will work alongside a supportive and friendly team. We value teamwork and collaboration, and you'll have the chance to build strong relationships with your colleagues.

Essential duties include the following:

  • Handles a high volume of incoming customer calls in a professional and courteous manner.
  • Assists customers with password resets, ensuring a smooth and secure process.
  • Resolves customer issues efficiently, aiming for high customer satisfaction.
  • Collaborates with team members to improve service processes and enhance the overall customer experience.
  • Provides technical support and troubleshooting for customers experiencing issues with logins, onboarding and timekeeping.
  • Documents and escalates complex issues to higher-level support teams as needed.
  • Conducts follow-up calls to ensure customer issues are fully resolved.

Serious candidates will possess the minimum qualifications:

  • Bilingual in English and Spanish.
  • High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
  • Minimum of two (2) year of experience in customer service.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to retain information and apply to situations as needed.
  • Ability to handle high-stress situations with professionalism.
  • Knowledge of security protocols for password management.
  • Able to work efficiently and manage workload independently.
  • Able to use basic office equipment, including copy machine, personal computer, and fax.
  • Sit for long periods of time performing sedentary activities.
  • Stand, stoop, and kneel to file for long periods of time.
  • Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

SWBC offers*:  

  • Competitive overall compensation package
  • Work/Life balance 
  • Employee engagement activities and recognition awards 
  • Years of Service awards
  • Career enhancement and growth opportunities 
  • Leadership Academy and Mentor Program
  • Continuing education and career certifications 
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans 
  • Lucrative Wellness Program

*Based upon employee eligibility 

     

Additional Information:

    

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

    

Please note, SWBC does not hire tobacco users as allowed by law.

    

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 13 days ago

Lead the Customer Operations at Marshmallow, driving exceptional customer outcomes while shaping a future-ready, AI-enabled operating model.

Photo of the Rise User
Posted 9 days ago

Join Sedgwick as a Claims Associate Workers Compensation and contribute to our mission of supporting people facing the unexpected.

Photo of the Rise User
Posted 7 days ago

As a Patient Liaison at Northwestern Medicine, you will play a vital role in coordinating patient care and enhancing the patient experience in our cardiology department.

Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Take Risks
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Dental Insurance
Vision Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Performance Bonus
Family Medical Leave
Paid Holidays

Join Calendly's Customer Experience team as a Customer Support Specialist to help users maximize their product experience effectively.

Photo of the Rise User
Posted 14 days ago
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

As an Enterprise Customer Success Manager at Datadog, you will enhance customer relationships and drive product utilization within large enterprises.

Posted 2 days ago

Citizant is looking for a detail-oriented Government Badging & Credentialing Specialist to provide exceptional enrollment services to applicants for PIV cards in a collaborative workplace.

Photo of the Rise User
Posted 13 days ago

Join Vector Solutions as a Customer Success Manager to drive customer engagement and satisfaction in a dynamic SaaS environment.

Posted 9 days ago

Join CHI St Vincent Hot Springs as a Cath Lab Charge Nurse, providing critical care and support to patients facing life-threatening cardiac conditions.

Daxko Hybrid 600 University Park Place, Suite 500, Birmingham, Alabama, United States
Posted 2 days ago

Join Daxko as a Customer Service Advocate and be the face of their commitment to exceptional customer experience in the health and wellness industry.

Photo of the Rise User

Join Presbyterian as a Scheduling Customer Service Rep, where your skills will help enhance patient experiences in a dynamic healthcare environment.

Photo of the Rise User

Join Northwestern Medicine as a Customer Service Representative in their Food & Nutrition Call Center, delivering exceptional support to patients and clients.

Photo of the Rise User
Posted 11 days ago

Join AIR Communities as an Entry-level Admin, responsible for managing lease renewals while working in a collaborative office setting.

Posted 14 days ago

Join AireSpring as a Customer Success Service Manager to elevate our customer experience and foster strong client relationships in a rapidly growing technology company.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 12, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Dayton just viewed Plant Engineer I - HVAC at Pfizer
Photo of the Rise User
Someone from OH, Dayton just viewed Entry Level Industrial Engineer at Boeing
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer Intern at Marvin
Photo of the Rise User
Someone from OH, Dayton just viewed Assessment Engineering Intern at Learning A-Z
C
Someone from OH, Dayton just viewed Project Engineer at CRB
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer III at Agile Space Industries