Process Lead - Operation Excellence

Talent Worx is a growing services & recruitment consulting firm, we are hiring for our client which is a leading Big4 Consulting firm and provider of financial intelligence, data analytics, and AI-driven solutions, empowering businesses worldwide with insights for confident decision-making. Join to work on cutting-edge technologies, drive digital transformation, and shape the future of global markets.

The Senior Process Lead – Process Excellence is a senior leadership role responsible for driving end-to-end operational excellence across our mid-sized electronics retail enterprise. This role oversees the analysis and redesign of critical business processes spanning store operations, supply chain, and e-commerce channels. By leveraging data-driven insights and broad expertise in enterprise systems, the Senior Process Lead identifies opportunities to improve efficiency, consistency, and customer experience. Working closely with cross-functional teams and senior management, this leader champions continuous improvement and effective change management to ensure that process enhancements are implemented smoothly and sustained over the long term.

Key Responsibilities

• Lead Enterprise-Wide Improvement: Lead end-to-end process improvement initiatives across all retail functions – including in-store operations, warehouse & supply chain, and e-commerce – to streamline workflows, reduce costs, and enhance overall performance and customer satisfaction.
• Process Analysis & Redesign: Analyze existing workflows and business processes to identify inefficiencies, bottlenecks, and areas for improvement. Redesign and optimize processes using Lean, Six Sigma, or other best-practice methodologies to achieve higher efficiency and quality.
• Data-Driven Improvement: Leverage data and analytics to drive decision-making. Define and track key performance indicators (KPIs) for operational processes, use dashboards and reports to monitor performance, and implement improvements based on quantitative insights.
• Cross-Functional Collaboration: Work closely with various departments and stakeholders – store managers, supply chain and logistics teams, e-commerce teams, finance, and IT – to ensure process changes are holistic and aligned across the organization. Facilitate workshops or process mapping sessions to gather input and buy-in from all relevant parties.
• Systems Integration: Ensure that process improvements are effectively integrated with the company’s enterprise systems and tools. Collaborate with IT to align process changes with ERP, POS, WMS, CRM and other platforms, ensuring technology enables and supports the optimized workflows (for example, updating POS procedures or enhancing ERP workflows to match new processes).
• Project Implementation: Oversee the implementation of process improvement projects from concept to completion. Develop project plans, coordinate resources, and manage timelines and milestones. When new tools or system features are required, work on requirements gathering, user testing, and training plans to successfully deploy these solutions.
• Change Management: Drive effective change management for all process improvements. Develop communication plans to update employees on process changes, conduct training sessions or create documentation/job aids for end-users, and provide ongoing support to ensure adoption. Act as a change agent, addressing resistance and aligning teams around new ways of working.
• Continuous Improvement Culture: Champion a culture of continuous improvement and operational excellence across the enterprise. Mentor and coach team members and department staff on process excellence practices. Introduce frameworks like Kaizen for small incremental improvements and encourage employees at all levels to propose ideas that improve our operations or customer experience.
• Monitor & Sustain Improvements: After implementation, monitor new processes to ensure they are yielding the expected results and meeting compliance or quality standards. Conduct periodic process audits and gather feedback from frontline teams. Make adjustments as necessary and establish standard operating procedures (SOPs) to sustain the improvements over time.
• Strategic Alignment & Reporting: Align process improvement initiatives with the company’s strategic goals and key business priorities. Regularly report on project status, outcomes, and impact to senior leadership. Provide insights and recommendations for additional operational enhancements, ensuring that leadership remains informed and engaged in the process excellence roadmap.