Customer Service Representative

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Description

Accountabilities

Performing sales calls to customers on a regular basis.
Seeks out prospective client’s opportunities with new customers.
Establishes and maintains customer relationships in order to grow profitable sales.
Ability to lift or carry work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.
Comprehend and stay relevant on new products and trends in the industry.
Follow-up on all generated quotations to assure that the customer is being serviced.
Develops an effective and productive working relationship with other team members.
Execute sales efforts in an ethical and professional manner.
Provide order estimates, enter customer purchase orders and follow them through the invoicing process.
Manage open orders and notify customers of any delivery schedule changes.
Maintain and regulate inventory controls.
Receive and distribute merchandise for store transfers.
Customer engagement for a pleasant experience.
Maintain and perform audit controls.
Set and maintain security standards.
Perform other work-related duties as assigned.

We look for team members who embody the following values and characteristics:

Works with urgency and purpose to deliver quality products.
Thrives in an entrepreneurial environment; is comfortable with ambiguity and change.
Seeks and responds well to feedback, which is shared often and freely across all levels of the organization.
Works through silos and forges strong cross-departmental relationships in order to achieve outcomes.
Believe in holding themselves to a high level of conduct and professionalism.

Supervisory Responsibilities (if applicable): None

Requirements

Qualifications:

Education: High School Diploma or GED
Associate's degree in Business Administration or closely related field preferred.
Experience: Sales experience preferred but not required
License or Certification: None

Physical Demands:

Be able to lift 25

Knowledge and Skills:

Must be able to read and write English.
Basic computer and math skills required.
Bilingual in English and Spanish preferred

Average salary estimate

$37500 / YEARLY (est.)

min

max

$30000K

$45000K

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What You Should Know About Customer Service Representative, Texas Wood Supply

Are you ready to step into an exciting role as a Customer Service Representative with a dynamic company in San Antonio, Texas? At our company, you're not just another employee; you're a vital part of a team that values urgency, collaborative spirit, and a strong commitment to quality service. In this role, you’ll be engaging with customers regularly, connecting with prospects to discover new opportunities while nurturing existing relationships to drive profitable sales. Your responsibilities will include executing sales efforts ethically and professionally, managing customer orders, and maintaining inventory controls with a sharp eye for detail. You'll also be on the lookout to stay informed about the latest industry trends, making sure our customers are always in the loop. Each day will be an opportunity to enhance the customer experience while also working closely with your team to foster a supportive and productive work environment. Our ideal candidate is someone who embraces change, thrives under a bit of ambiguity, and always aims for excellence, whether it’s through stellar communication skills in English (and preferably Spanish!) or through the ability to lift or manage materials weighing up to 25 lbs. If you are eager to learn, adaptable, and believe in maintaining professionalism at every step, we'd love to have you on board as our Customer Service Representative! Join us in making every customer interaction a positive experience where teamwork and customer satisfaction come first.

Frequently Asked Questions (FAQs) for Customer Service Representative Role at Texas Wood Supply

What are the main responsibilities of a Customer Service Representative at the company?

As a Customer Service Representative, your main responsibilities will include performing sales calls, establishing relationships with clients, managing customer orders, and ensuring that all service needs are met. You’ll also be maintaining inventory controls and engaging customers to ensure a pleasant experience.