Customer Service Representative
Description
Accountabilities
- Performing sales calls to customers on a regular basis.
- Seeks out prospective client’s opportunities with new customers.
- Establishes and maintains customer relationships in order to grow profitable sales.
- Ability to lift or carry work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.
- Comprehend and stay relevant on new products and trends in the industry.
- Follow-up on all generated quotations to assure that the customer is being serviced.
- Develops an effective and productive working relationship with other team members.
- Execute sales efforts in an ethical and professional manner.
- Provide order estimates, enter customer purchase orders and follow them through the invoicing process.
- Manage open orders and notify customers of any delivery schedule changes.
- Maintain and regulate inventory controls.
- Receive and distribute merchandise for store transfers.
- Customer engagement for a pleasant experience.
- Maintain and perform audit controls.
- Set and maintain security standards.
- Perform other work-related duties as assigned.
We look for team members who embody the following values and characteristics:
- Works with urgency and purpose to deliver quality products.
- Thrives in an entrepreneurial environment; is comfortable with ambiguity and change.
- Seeks and responds well to feedback, which is shared often and freely across all levels of the organization.
- Works through silos and forges strong cross-departmental relationships in order to achieve outcomes.
- Believe in holding themselves to a high level of conduct and professionalism.
Supervisory Responsibilities (if applicable): None
Requirements
Qualifications:
- Education: High School Diploma or GED
- Associate's degree in Business Administration or closely related field preferred.
- Experience: Sales experience preferred but not required
- License or Certification: None
Physical Demands:
- Be able to lift 25
Knowledge and Skills:
- Must be able to read and write English.
- Basic computer and math skills required.
- Bilingual in English and Spanish preferred
Average salary estimate
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