Porter | HELENA 57 West

As a Porter at HELENA 57 West, you'll be responsible for maintaining the cleanliness and organization of the lobby, entryways, and common areas. Your role will include performing daily maintenance tasks, managing supplies, and ensuring that the building meets safety and security standards. You'll also serve on the Emergency Response Team, assisting during various building emergencies and supporting residents as needed.

To apply for the Porter position at HELENA 57 West, you should ideally have a high school diploma or equivalent. Experience in a similar role, preferably in the hospitality or residential industries, is required, with at least three years preferred. Additional certifications, such as OSHA 10-hour and Citywide Fire Safety, will enhance your application. Lastly, you must be energetic, dependable, and ready to work flexible hours.

The Emergency Response Team at HELENA 57 West plays a crucial role in maintaining resident safety. As a Porter, you would be trained to assist in various emergency situations, including fires and medical emergencies. Your duties would include notifying residents, coordinating evacuations, and providing support to those needing assistance, all under the direction of the Incident Commander.

The work schedule for the Porter position at HELENA 57 West is set from Thursday to Saturday evenings, and Monday to Tuesday nights, allowing for a unique work-life balance. Your hours will be from 3:00 PM to 11:30 PM on Thursdays through Saturdays and from 11:00 PM to 7:30 AM on Mondays and Tuesdays, giving you two consecutive days off on Sundays and Wednesdays.

The salary range for the Porter position at HELENA 57 West is between $21.58 and $28.77 per hour. This competitive pay reflects the importance of this role within The Durst Organization, ensuring you are rewarded for your hard work in maintaining a high standard of living for residents.

When answering this question, highlight your relevant work experience, focusing on tasks you've performed that align with the responsibilities of a Porter at HELENA 57 West, like cleaning, maintenance, and customer service. Share specific examples that reflect your ability to maintain high standards in cleanliness and safety.

Discuss your understanding of emergency protocols and emphasize your ability to stay calm during crises. Reference any training you've had, such as OSHA or fire safety courses, and explain how you would follow the instructions of the Incident Commander, ensuring the safety of all residents.

To effectively answer this question, explain your time management skills. Provide examples of how you've prioritized urgent tasks while maintaining a high standard in cleanliness and resident services. Highlight any specific strategies you employ, such as compiling checklists and maintaining organized supply lists.

Illustrate your commitment to outstanding customer service by defining what it means to you personally. Share examples of how you've provided excellent service in past roles, showcasing your interpersonal skills and your desire to create a welcoming environment for residents and guests.

When asked this question, provide a specific instance where you successfully resolved an issue with a resident. Focus on your communication skills and ability to listen to their concerns. Highlight how you navigated the situation to ensure the resident felt heard and satisfied.

Discuss your systematic approach to maintaining cleanliness in common areas, such as your daily cleaning routines and your attention to detail. Provide examples of how you uphold high standards of cleanliness, perhaps by referencing specific tasks like trash removal or cleaning schedules.

Share your passion for service and community building. Highlight what you enjoy about working with residents and how you find fulfillment in creating a positive living environment. Your enthusiasm can be a deciding factor for interviewers.

Indicate your openness to feedback by discussing a time when you received constructive criticism and how you applied it to improve your work. Stress the importance of continuous learning and personal development in your role.

Enumerate key safety protocols, such as proper handling of cleaning supplies, awareness of emergency exits, and injuries prevention. Highlight any safety training you've undergone and your commitment to maintaining a safe environment for both residents and staff.

Convey your admiration for The Durst Organization’s commitment to sustainability and community values. Mention specific aspects of the company’s mission that resonate with you, and how you see your role as a Porter contributing to this positive environment.