Tier One Customer Support Specialist
Skills
- Problem-solving
- Communication
- Technical troubleshooting
- Attention to detail
- Familiarity with CRM software
Responsibilities
- Intake and prioritize incoming support tickets.
- Resolve straightforward technical issues and account inquiries.
- Escalate complex issues to Tier Two support.
- Maintain professionalism and empathy in customer communication.
- Contribute to the knowledge base and support improvements.
Benefits
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