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Certified Ophthalmic Assistant (COA) - job 1 of 2

Overview

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers.

At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. 

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Responsibilities

The COA provides assistance to Ophthalmologists/Optometrists by performing clerical and clinical duties required to most effectively handle the day-to-day functioning of their practices. This job performs Ophthalmic Assistant (OA) duties, as well as end-point refractions and higher-level ophthalmic testing.

 

Principal Accountabilities:

 

  • Greets and rooms patient. Completes patient work-up, including collection of history and chart information such as chief complaint, medications, and allergies. Performs testing of vision and neutralizing of spectacles.
  • Ensures the fee sheet is properly completed and ready for data entry. Enters information into Cerner in accordance with VM standard process. Takes intraocular pressure by applanation or Tonopen, and performs refractometry. May perform additional tests including, but not limited to: A- or B-scan calculations, Visual Fields, Pachymetry, Corneal Topography, Heidelberg Retina Tomography (HRT) and Optical Coherence Tomography (OCT).
  • May assist physician with in-office procedures, as appropriate and in accordance with incumbent’s training. Administers ocular medications as prescribed by the physician. Educates patients as necessary or requested.
  • Provides patient counseling regarding proper use of medication. As needed, distributes approved pre- and post-op guidelines.
  • Performs telephone triage to assess urgent versus emergent needs and creates schedules to meet the needs of the patient. Works with e-call physician’s teams to work in patients. Does general scheduling of patients and handling of phone messages.
  • Restocks and cleans exam rooms after patient care. Conducts area sweeps during and at end of day to ensure that team area is always at a level 4 per 5S guidelines. Closes rooms at end of patient schedule.

 

"We deliver inspired people to do meaningful work."

Qualifications

JCAHPO Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) required. 1 year working in an optometry or ophthalmology practice required.Working knowledge of anatomy, pharmacology, medical terminology, sterilization techniques, and basic eye care. Understanding of ophthalmic testing and the use of ophthalmic instruments and equipment.  Basic skills in operating a computer and office equipment. Strong interpersonal and customer relations skills; strong communication skills and organizational skills required.  Ability to make chart documentation with entry into electronic medical record.

 

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.   

We are an equal opportunity/affirmative action employer.

Average salary estimate

$52500 / YEARLY (est.)
min
max
$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Certified Ophthalmic Assistant (COA), UNAVAILABLE

If you’re seeking a fulfilling role within the healthcare sector as a Certified Ophthalmic Assistant (COA), then look no further than Virginia Mason Franciscan Health in Seattle! Here, you’ll be part of a dynamic team dedicated to delivering exceptional care. As a COA, you'll assist talented Ophthalmologists and Optometrists by handling both clerical and clinical duties that are crucial for the smooth operation of their practices. Your day-to-day responsibilities will include greeting patients, gathering important medical histories, and performing a variety of eye tests, from measuring intraocular pressure to advanced imaging techniques like Optical Coherence Tomography (OCT). This is not just another job; it’s a chance to play a vital role in enhancing patients’ lives through quality ocular care. You will also have the opportunity to assist during in-office procedures and educate patients on proper medication usage. At Virginia Mason Franciscan Health, we believe in treating our staff with the same compassion we offer our patients. That’s why we provide a comprehensive benefits package, including health, dental, and vision coverage, retirement plans, and even paid vacation. Plus, living in Seattle gives you access to a vibrant city, where work-life balance is truly valued. With nearly 300 sites throughout the Puget Sound region, you're sure to feel at home while delivering essential healthcare services. Join us at Virginia Mason Franciscan Health, where your work can truly make a difference!

Frequently Asked Questions (FAQs) for Certified Ophthalmic Assistant (COA) Role at UNAVAILABLE
What are the primary duties of a Certified Ophthalmic Assistant at Virginia Mason Franciscan Health?

As a Certified Ophthalmic Assistant (COA) at Virginia Mason Franciscan Health, your primary duties will encompass both clerical and clinical responsibilities. You will greet and room patients, gather their medical history, and perform essential visual tests, including intraocular pressure checks and refractions. You'll also support ophthalmologists during in-office procedures, manage patient scheduling, and educate patients on medication use and pre- and post-operative care.

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What qualifications are needed to work as a Certified Ophthalmic Assistant at Virginia Mason Franciscan Health?

To be considered for the Certified Ophthalmic Assistant (COA) position at Virginia Mason Franciscan Health, candidates must hold a JCAHPO certification as either a COA or a Certified Ophthalmic Technician (COT). Additionally, at least one year of experience working in an optometry or ophthalmology practice is required, along with a solid understanding of medical terminology, anatomy, and ophthalmic testing procedures.

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How does Virginia Mason Franciscan Health support the professional development of its Certified Ophthalmic Assistants?

Virginia Mason Franciscan Health is dedicated to the professional growth of its Certified Ophthalmic Assistants (COA). The organization offers a supportive work environment that encourages continuous learning and improvement. This includes access to training programs, workshops, and opportunities for certifications in specialized ophthalmic practices, helping COAs enhance their skills and advance their careers.

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What benefits can a Certified Ophthalmic Assistant expect at Virginia Mason Franciscan Health?

As a Certified Ophthalmic Assistant (COA) at Virginia Mason Franciscan Health, you’ll enjoy an extensive benefits package. This includes comprehensive health, dental, and vision insurance, a retirement plan with matching contributions, paid vacation, adoption assistance, and annual bonus eligibility. The focus here is on maintaining employee health and wellness, ensuring a balanced work-life experience.

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What is the work culture like for Certified Ophthalmic Assistants at Virginia Mason Franciscan Health?

The work culture at Virginia Mason Franciscan Health for Certified Ophthalmic Assistants (COA) is centered around collaboration, compassion, and excellence. With a commitment to providing high-quality patient care, COAs are valued team members who play a crucial role in eye health. The environment fosters teamwork and professional connections while emphasizing personal success and job satisfaction.

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Common Interview Questions for Certified Ophthalmic Assistant (COA)
Can you explain your experience with various ophthalmic tests as a Certified Ophthalmic Assistant?

When answering this question, highlight the specific tests you have experience with, such as visual acuity tests, intraocular pressure measurement, and optical coherence tomography (OCT). Discuss how you performed these tests and your familiarity with the equipment used, emphasizing accuracy and patient care.

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How do you handle difficult patients in an ophthalmic setting?

In your response, illustrate a calm and empathetic approach. Share a specific example of a challenging patient situation and how you managed to alleviate their concerns through effective communication, patience, and understanding, ultimately ensuring they received the care they needed.

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What strategies do you use to keep patient information organized and up to date?

Emphasize the importance of meticulous record-keeping and organization skills. Discuss specific methods you employ, such as using electronic health records efficiently, regularly updating patient charts, and verifying information during patient visits to maintain accuracy and accessibility.

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Describe a time when you assisted a physician in a procedure. What was your role?

Here, you should detail any relevant experience where you provided direct assistance during an ophthalmic procedure. Explain your specific duties during the procedure, how you prepared the equipment, and the importance of your role in ensuring everything went smoothly for both the physician and the patient.

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What protocols do you follow when performing eye tests?

Discuss the protocols you adhere to when conducting eye tests, including preparation of the patient, setting up the equipment, ensuring patient comfort, and following proper hygiene techniques. Illustrate how these protocols help achieve accurate results and maintain safety standards.

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How do you educate patients about their eye health?

Explain your approach to patient education by emphasizing the importance of clear, comprehensible communication. Describe how you provide information about ophthalmic conditions, treatment options, and aftercare procedures while ensuring patients understand their responsibilities for their own eye health.

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What do you find most rewarding about working as a Certified Ophthalmic Assistant?

Share your passion for patient care by mentioning the joy of contributing to improved patient outcomes and enhancing their quality of life through eye care. Reflect on specific moments of patient interactions that have left a lasting impact on you.

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How do you keep up with advancements in ophthalmic technology?

Mention the various resources you use to stay informed about the latest trends and technologies in ophthalmology, such as attending workshops, enrolling in continuing education courses, and connecting with professional organizations in the field.

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Describe a time when you had to manage multiple patient appointments simultaneously. How did you handle it?

Provide a clear example that demonstrates your strong organizational skills and ability to prioritize tasks. Discuss the tools and systems you utilized to ensure all patients received timely care without compromising quality.

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Why do you want to work as a Certified Ophthalmic Assistant at Virginia Mason Franciscan Health?

Use this opportunity to communicate your admiration for the organization's commitment to high-quality patient care and community health. Explain how your values align with the mission of Virginia Mason Franciscan Health, and how you believe you can contribute positively to the team.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
MATCH
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 10, 2025

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