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Patient Registration Representative - job 4 of 5

Overview

Founded in 1951 Mark Twain Medical Center is a 25-bed critical access hospital providing inpatient acute care outpatient services and emergency services including Speciality Care Centers and four community Medical Centers. Our Medical Staff represents a broad range of specialties that ensure access to high-quality medical care in a rural community. 

One Community. One Mission. One California 

Responsibilities

Employing excellent customer service skills the Patient Registration Representative is responsible for ensuring apositive patient experience throughout the registration process. In order to ensure appropriate reimbursement forservices rendered primary duties include:

 

a) Appropriate patient identification

b) Collecting accurate and thorough patient demographic data

c) Obtaining insurance information and verifying eligibility and benefits

d) Determining and collecting patient financial liability

e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

 

The Patient Registration Representative adheres to the organizations policies and procedures for resolution of patient financial liability. Additionally the Patient Registration Representative is an information source for patients and families by explaining hospital policies patient financial responsibilities and Patient Rights and Responsibilities.

 

We offer the following benefits to support you and your family:

  • Health/Dental/Vision Insurance
  • Flexible spending accounts
  • Voluntary Protection: Group Accident Critical Illness and Identity Theft
  • Adoption Assistance
  • Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults
  • Employee Assistance Program (EAP) for you and your family
  • Paid Time Off (PTO)
  • Tuition Assistance for career growth and development
  • Retirement Programs
  • Wellness Programs

Qualifications

Minimum:

  • Minimum 1 year of experience working in a hospital Patient Registration department physician office setting healthcareinsurance company revenue cycle vendor and/or other revenue cycle related roles. 2 years preferred.
  • Applicable education and/or training can be used to balance a lack of experience. High School diploma GED or equivalent
  • Thorough understanding of insurance policies and procedures. Working knowledge of medical terminology.
  • Able to perform basic mathematics for payment calculation. Intermediate to advanced computer skills.

Preferred:

  • Knowledge of charity care programs as well as the various government and non-government programs preferred.

 

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Patient Registration Representative, UNAVAILABLE

Mark Twain Medical Center is excited to announce an opening for a Patient Registration Representative in beautiful San Andreas. Founded in 1951, our 25-bed critical access hospital is dedicated to providing top-notch inpatient acute care and a range of outpatient services, including specialty care. We pride ourselves on fostering a friendly and supportive environment to ensure a positive experience for every patient who walks through our doors. As a Patient Registration Representative, you'll play a crucial role by utilizing your excellent customer service skills to guide patients through the registration process seamlessly. Your responsibilities will include collecting patient demographic information, verifying insurance details, and determining financial liabilities to ensure proper billing and reimbursements for services rendered. You’ll also serve as an essential resource for patients and families by explaining hospital policies, patient rights, and financial responsibilities. If you have at least a year's experience in a healthcare setting, a keen understanding of insurance policies, and a knack for creating welcoming environments, we’d love to hear from you. Our commitment to supporting you extends beyond the workplace with a range of benefits designed to promote your well-being and career growth, including health insurance, tuition assistance, and paid time off. Join us on our mission of One Community, One Mission in San Andreas!

Frequently Asked Questions (FAQs) for Patient Registration Representative Role at UNAVAILABLE
What are the key responsibilities of a Patient Registration Representative at Mark Twain Medical Center?

As a Patient Registration Representative at Mark Twain Medical Center, your primary responsibilities will include ensuring a smooth registration process for patients. This involves accurately collecting demographic data, verifying insurance information, determining patient financial responsibility, and providing assistance for financial counseling when needed. You will also explain hospital policies and patient rights, helping to create a positive experience for all individuals entering our facility.

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What qualifications do I need to apply for the Patient Registration Representative position at Mark Twain Medical Center?

To qualify for the Patient Registration Representative position at Mark Twain Medical Center, you should have a minimum of one year of experience in a hospital registration department, physician's office, or related revenue cycle role. A high school diploma or equivalent is required, and a working understanding of medical terminology and insurance procedures is essential. An understanding of financial responsibility, coupled with intermediate to advanced computer skills, will make you an ideal candidate.

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What benefits does Mark Twain Medical Center offer to Patient Registration Representatives?

Mark Twain Medical Center offers a comprehensive benefits package to our Patient Registration Representatives. This includes health, dental, and vision insurance, flexible spending accounts, and various voluntary protection plans. Additionally, you will have access to an Employee Assistance Program (EAP), paid time off, and tuition assistance for continued education and professional growth, ensuring that you and your family are well-supported.

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How does Mark Twain Medical Center ensure a positive patient experience through the Patient Registration Representative role?

At Mark Twain Medical Center, the role of the Patient Registration Representative is crucial in enhancing patient experiences. By employing excellent customer service skills and being proactive in answering questions, managing financial responsibilities, and verifying information, the representative sets a welcoming tone right from the beginning of a patient’s visit. This dedication to patient-centered service contributes to our overarching mission of delivering high-quality care.

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Is previous experience in a health insurance company beneficial for a Patient Registration Representative role at Mark Twain Medical Center?

Yes, previous experience in a health insurance company or a related field can be beneficial for a Patient Registration Representative role at Mark Twain Medical Center. This background would provide you with valuable insights into insurance policies and procedures, which are essential for effectively verifying coverage and determining patient financial responsibilities.

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Common Interview Questions for Patient Registration Representative
Can you describe your experience with patient registration processes?

Highlight your past experiences in healthcare settings, focusing on specific duties like collecting demographic data, verifying insurance, and managing patient financial responsibilities. Be prepared to discuss any software or systems you've worked with for patient registration.

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How do you handle difficult patient interactions during the registration process?

Explain your conflict resolution strategies, emphasizing your ability to stay calm, listen actively, and provide clear information and support. Use examples from your past to illustrate how you’ve successfully navigated obstacles.

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What steps would you take to ensure accurate patient data entry?

Discuss your attention to detail and organizational skills. Highlight any processes you’ve implemented or followed to double-check information, minimize errors, and maintain data integrity.

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How familiar are you with insurance verification processes?

Talk about your understanding of different insurance plans, the verification process, and any experience you have with handling claims or reimbursements. Mention specific systems or tools you’ve used for this purpose.

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What strategies do you use to explain financial responsibilities to patients who may be confused?

Share your approach to breaking down complex financial terms into easily understandable language. Use empathy and patience to ensure that patients feel comfortable and informed, allowing them to ask follow-up questions.

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Why do you want to work at Mark Twain Medical Center?

Reflect your alignment with the center’s mission and values. Express what excites you about contributing to a community-focused healthcare environment and how your skills can help enhance patient experiences.

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Describe a time when you had to balance multiple priorities during a busy registration shift?

Provide an example that showcases your time management and multitasking abilities. Discuss specific techniques or tools you used to stay organized and prioritize patient needs effectively under pressure.

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How do you stay up-to-date with changes in healthcare policies and insurance procedures?

Discuss any continuing education, training, or professional organizations that you’re involved with. Emphasize your commitment to staying informed and how it impacts your work and patient interactions.

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What role do you think communication plays in a Patient Registration Representative's job?

Highlight how effective communication is vital in providing patients with clear information, assisting with inquiries, and reducing confusion. Relate this to improving overall patient satisfaction.

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What steps would you take if you noticed a recurring error in patient registrations?

Discuss your approach to identifying, documenting, and reporting such errors. Explain the importance of communication with your team and supervisors to rectify issues and implement preventive measures.

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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
MATCH
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 9, 2025

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