CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
This is a remote position that requires a high percentage of travel.
The System Director, Patient Experience Improvement-Care Continuum is an enterprise-wide role responsible for the daily improvement of patient experience across the care continuum at CommonSpirit Health. This role is a key liaison between the system Patient Experience Departments and the clinics, hospitals, home health, hospice, senior living, inpatient behavioral health and additional entities in CommonSpirit Health. This position is a subject matter expert in patient experience analytics, patient experience improvement and age friendly health systems.
This position will directly support the Patient Experience initiative: Age Friendly Health System. Responsibilities include research, development and delivery of educational materials for regional/market/facility implementations. Responsible for leading various elements of the CommonSpirit Age Friendly initiative, developing and maintaining partnerships with key stakeholders, engaging leaders across the continuum throughout the organization with adoption and sustainability of Age Friendly Care which is designed to improve the quality of care and the care experience for the older adult ensuring care delivered is in line with what matters most to our patients. Measures for this initiative include Center for Medicare Services (CMS) quality and CAHPS measures.
This position is responsible for leading various Patient Experience Improvement and Age Friendly Projects, including leading meetings with across the care continuum stakeholders. The position also represents Patient Experience and the Age Friendly initiative on various clinical and other committees and forums across the enterprise, including, but not limited to Mission, Culture, Clinical Service Lines, and Quality/Safety, Office of Diversity and Inclusion.
This role supports CommonSpirit Health's patient experience program, ensuring consistent, high-quality patient experiences that meet or exceed goals measured by voluntary and mandated (e.g., CAHPS) surveys. Collaborating with operational and functional leadership, this position partners with facilities to strengthen leadership teams and drive performance improvement, adapting to regional needs to deliver on CommonSpirit's commitment to humankindness.
Age Friendly (50% of time spent)
Patient Experience Improvement (50% of time spent)
#LI-Remote
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