Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
System Director Patient Experience Care Continuum image - Rise Careers
Job details

System Director Patient Experience Care Continuum - job 2 of 3

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

This is a remote position that requires a high percentage of travel.

 

The System Director, Patient Experience Improvement-Care Continuum is an enterprise-wide role responsible for the daily improvement of patient experience across the care continuum at CommonSpirit Health. This role is a key liaison between the system Patient Experience Departments and the clinics, hospitals, home health, hospice, senior living, inpatient behavioral health and additional entities in CommonSpirit Health. This position is a subject matter expert in patient experience analytics, patient experience improvement and age friendly health systems. 

This position will directly support the Patient Experience initiative: Age Friendly Health System. Responsibilities include research, development and delivery of educational materials for regional/market/facility implementations. Responsible for leading various elements of the CommonSpirit Age Friendly initiative, developing and maintaining partnerships with key stakeholders, engaging leaders across the continuum throughout the organization with adoption and sustainability of Age Friendly Care which is designed to improve the quality of care and the care experience for the older adult ensuring care delivered is in line with what matters most to our patients. Measures for this initiative include Center for Medicare Services (CMS) quality and CAHPS measures. 

This position is responsible for leading various Patient Experience Improvement and Age Friendly Projects, including leading meetings with across the care continuum stakeholders. The position also represents Patient Experience and the Age Friendly initiative on various clinical and other committees and forums across the enterprise, including, but not limited to Mission, Culture, Clinical Service Lines, and Quality/Safety, Office of Diversity and Inclusion. 

This role supports CommonSpirit Health's patient experience program, ensuring consistent, high-quality patient experiences that meet or exceed goals measured by voluntary and mandated (e.g., CAHPS) surveys. Collaborating with operational and functional leadership, this position partners with facilities to strengthen leadership teams and drive performance improvement, adapting to regional needs to deliver on CommonSpirit's commitment to humankindness.

 

Age Friendly (50% of time spent) 

  • Drive successful Implementation of enter-prise wide strategic initiative to become an Age Friendly Health System, achieving outlined targets and rollouts across care continuums. 
  • Provide expertise in the evaluation, development and integration of resources and education of best practices for Age Friendly Health Care/Systems . 
  • Provides the development, education, coaching, and mentoring of region/market/facility Age Friendly leaders across CommonSpirit Health to ensure that programs are consistent and aligned with the system vision and strategies. 
  • Provides influential leadership and mentoring through working with key senior leaders (system, regional, market and facilities, including department leaders, and Age Friendly leaders/coaches. 
  • Provides technical support on analysis and interpretation of Age Friendly Health System metrics and connects the analysis to consistency and effectiveness of established local improvement plans. 
  • Serves as Age Friendly Subject Matter Expert on various enterprise committees and clinical councils.

Patient Experience Improvement (50% of time spent) 

  • Ensures integration of enterprise-wide strategic plan for patient experience achieving outlined goal, showing flexibility in focus based upon the needs of high volume, lower performing facilities. Facilitates efficient, timely, and effective implementation of the strategies. Drives the timely and efficient development and implementation of effective action plans to achieve strategic goals. 
  • Offers comprehensive expertise in all phases of patient experience programs, including evaluation, development, education, implementation, re-evaluation and modifications as needed to achieve goals. 
  • Research and development of resources for patient experience evidence based practices 
  • Provide expertise in the evaluation, development and integration of resources and education of best practices for patient experience 
  • Provides the development, education, coaching, and mentoring of regional/market/facility patient experience leaders across CommonSpirit Health to ensure that programs are consistent with the system vision and strategies. 
  • Provides influential leadership and mentoring through working with key senior leaders (system, regional, market and facilities, including department leaders, and Patient Experience leaders, coaches and key stakeholders). 
  • Provides technical support on analysis and interpretation of patient experience metrics and connects the analysis to consistency and effectiveness of established local improvement plans. 
  • Serves as Patient Experience Subject Matter Expert on various enterprise committees and clinical councils.
  • Provides leadership and facilitation for multiple Patient Experience Improvement Projects, including partnering with stakeholders across the care continuum.
  • Responds to region, market, and local requests and triages to appropriate problem solving function if not able to assist (Acute Care Operations/Improvement, Ambulatory Care Operations/Improvement, Clinical Analytics, third party patient experience vendor, region/market,facility leadership).
  • Advanced knowledge of surveys and analytic reporting from third party vendors or clinical analytics.
  • Collaborates to ensure the patient experience strategic priorities are advanced through all functions and geographies at CommonSpirit Health. 

Qualifications

 

  • Bachelor’s Degree in a nursing, health-related field, or process improvement required. 
  • A minimum of 7 years related experience within a large, complex healthcare environment, with a minimum of 5 years healthcare Leadership in patient experience. 
  • Leadership experience should include ability to problem solve and critically think through multifaceted issues relating to patient experience. 
  • Experience in a multi-site environment is required. 
  • Experience in multiple care settings (acute and post acute) such as behavioral health, home health, hospice, senior living 
  • Strong understanding of the unique needs of the geriatric population 
  • Leadership experience in rolling out large scale initiatives across all continuum of care settings. 
  • Master’s degree preferred. 
  • Knowledge related to Age Friendly Health Care Systems 
  • Certified Patient Experience Professional (CPXP) preferred 
  • Strong knowledge and expertise in patient experience, evidence-based practices and survey tool regulations and requirements. 
  • Solid understanding of patient experience and can resolve questions and direct customers (markets) appropriately.

#LI-Remote

Average salary estimate

$107500 / YEARLY (est.)
min
max
$90000K
$125000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Posted 8 days ago

Join St. Joseph's Medical Center as a Clinical Social Worker LCSW to provide vital support to palliative care patients and collaborate with a dynamic healthcare team.

Join Bruker as a Sales Manager for Life Sciences and drive the sales of groundbreaking scientific instruments remotely.

FlexStaff is looking for a Credentialing Admin Support Associate to streamline the credentialing process for healthcare providers in a supportive role.

Photo of the Rise User
Posted 3 days ago
Customer-Centric
Mission Driven
Inclusive & Diverse
Work/Life Harmony

Drive strategic success with Bluesight's key customers as the Sr Customer Success Manager, transforming healthcare IT sales into lasting partnerships.

Photo of the Rise User
Posted 3 days ago

Become an integral part of First American's mission by supporting the escrow team as an Escrow Assistant, while enjoying a people-first culture.

Photo of the Rise User
Posted 4 days ago

We're seeking a Customer Success Manager to elevate customer experiences and support the adoption of our innovative PencilPro platform at Jellyfish.

Photo of the Rise User

Language Services Associates is looking for dedicated on-site Urdu interpreters to facilitate communication for the LEP community in Harrisburg, PA.

Photo of the Rise User

Join Mission Healthcare as a Full-Time Home Health Physical Therapist and make a difference in patients' lives across Phoenix.

Frontier Direct Care Hybrid Dallas, Texas, United States
Posted 14 days ago

As a Medical Assistant at Frontier, you will play a key role in transforming healthcare experiences while supporting patient care in a clinic setting.

Photo of the Rise User
Posted 9 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

American Express is looking for a Member Service Professional to deliver exceptional service and enhance the experience of Card Members at the Centurion Lounge.

Photo of the Rise User

Lodgify is looking for a Technical Customer Support Specialist to join their vibrant international team and ensure high customer satisfaction through expert technical support.

Photo of the Rise User

As a Client Relationship Consultant at U.S. Bank, you'll build strong client connections and guide them in making informed financial decisions.

Join UChicago Medicine as a Medical Assistant, contributing to a leading academic healthcare system while providing essential support to the Family Medicine team.

Join Square One Concepts as a Restaurant Manager and lead a dynamic team at Cold Beers & Cheeseburgers in Gilbert, AZ.

MATCH
Calculating your matching score...
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 9, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Dayton just viewed Plant Engineer I - HVAC at Pfizer
Photo of the Rise User
Someone from OH, Dayton just viewed Entry Level Industrial Engineer at Boeing
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer Intern at Marvin
Photo of the Rise User
Someone from OH, Dayton just viewed Assessment Engineering Intern at Learning A-Z
C
Someone from OH, Dayton just viewed Project Engineer at CRB
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer III at Agile Space Industries
Photo of the Rise User
8 people applied to Cashier (Part-time) at Datadog