** Wimberley eStores - Curbie - Part-Time

As an eStore Curbie at H-E-B in Wimberley, your responsibilities include retrieving online orders from their designated locations, packaging and transporting them to customers' vehicles, communicating with customers about order changes, and ensuring order accuracy. You will also be involved in maintaining cleanliness in the eStore, organizing products, and adhering to safety and sanitation standards.

To apply for the eStore Curbie position at H-E-B, you should be at least 16 years old and possess strong customer service and communication skills. While prior experience can be beneficial, a willingness to learn and work in a fast-paced environment is essential. Additionally, all required training upon hire, such as Alcohol Seller's Training, must be completed.

A typical workday for an eStore Curbie at H-E-B involves retrieving customer orders, ensuring they are accurate and packed securely for transport. You'll use digital tools for reviewing orders, communicate with customers regarding any adjustments, and maintain cleanliness in the eStore. The role requires moving around frequently, managing products efficiently, and providing exceptional customer service throughout your shift.

Yes, eStore Curbies at H-E-B enjoy a flexible schedule based on the company’s business needs. This role is ideal for those who need to juggle other commitments while still being able to work, as shifts can be adjusted to accommodate personal schedules.

H-E-B is looking for eStore Curbies who demonstrate a heart for people, a head for business, and a passion for results. This means being customer-centric, having a strong sense of how your actions affect overall success, and taking the initiative to ensure that every customer has a positive experience while meeting productivity standards.

To ensure customer satisfaction as an eStore Curbie at H-E-B, focus on effective communication, attention to detail, and a friendly demeanor. Make sure to listen to customer needs, double-check order accuracy, and maintain a positive attitude, even in busy situations. Providing timely and helpful service can greatly enhance the shopping experience.

When dealing with a difficult customer, it’s essential to stay calm and empathetic. Share an example where you listened to their concerns actively, acknowledged their feelings, and worked towards a solution. At H-E-B, it’s crucial to understand that every interaction is an opportunity to enhance customer loyalty.

In a fast-paced environment like H-E-B, effective strategies include creating a prioritized task list, focusing on urgent orders first, and staying organized. It’s also important to remain adaptable to changes and maintain clear communication with your team members to manage workloads effectively.

If an order is wrong, I would first apologize to the customer and clarify the error. Then I would offer solutions, such as correcting the order or providing a substitute item if possible. Transparency and quick resolution are key to maintaining customer trust and satisfaction at H-E-B.

Teamwork in the eStore Curbie role means collaborating with colleagues to ensure smooth operations. It includes supporting each other during busy times, sharing responsibilities, and communicating effectively to serve customers well. At H-E-B, we recognize that great teamwork leads to better service and happier customers.

To maintain accuracy while working quickly, it’s essential to develop good habits, such as double-checking orders before completing them and staying organized when retrieving items. Concentrating on the task at hand and minimizing distractions also help ensure high accuracy in a fast-paced environment like H-E-B.

Safety and sanitation are paramount in the eStore Curbie role. We ensure all products are handled safely to prevent accidents and maintain cleanliness throughout the store. Strict adherence to sanitation guidelines protects both customers and employees, which is a priority at H-E-B.

I’m motivated to work in customer service because it gives me the opportunity to make a positive impact on people’s lives. Helping customers have a pleasant shopping experience satisfies me, and I find fulfillment in resolving their issues and exceeding their expectations, much like the values at H-E-B.

Handling feedback or criticism is an opportunity for growth. I approach it with an open mind, understanding that constructive criticism can help enhance my performance. I would take notes on the feedback and work on the areas highlighted, showing my commitment to improvement in my role at H-E-B.

I want to work at H-E-B as an eStore Curbie because I admire the company's commitment to putting people first. The values of teamwork, customer service, and a positive work environment resonate with me. I believe that my skills and passions align perfectly with H-E-B’s mission to deliver exceptional service.