Operations Team Leader

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk?

Oswald Companies seeks goal-driven professionals ready to take their career to the next level.

JOB PURPOSE
Responsible for overseeing daily facility operations, leading a support team, and ensuring an optimal workplace environment. Manages office services, event space coordination, vendor relationships, and workflow efficiency. Supports the Operations & Facilities Manager in strategic planning, budgeting, and process improvements to enhance overall office functionality.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise and coordinate the Operations Team’s workflow and assign work orders across business units; evaluate production and implement process improvements.
• Maintain office appearance to uphold corporate standards, ensuring private offices, workstations, conference rooms, and common areas meet expectations.
• Act as liaison with headquarters building management, report issues, ensure timely restroom cleaning, stock supplies, and respond to repairs and emergencies.
• Oversee mail processing for the Cleveland office, ensure compliance with guidelines, manage inventory of mailing supplies, fund postage meters, and reduce unnecessary incoming mail.
• Supervise stock and maintenance of café areas, ensuring coffee stations, utensils, fixtures, and appliances are operational and cleaned regularly. Process all supply orders & invoices, as needed.
• Manage supply/copy rooms, ensuring adequate inventory of paper, office supplies, binding materials, recycling bins, and branded materials.  Process all supply orders & invoices, as needed.
• Source and manage vendors for office furniture, cleaning, shredding, vending, branded products, mail services, appliances, ergonomic equipment, and other office needs.
• Oversee parking assignments, including direction, placement, and lot management, ensuring all details are accurately posted in MyOswald and effectively communicated to staff across all offices.
• Coordinate and lead safety and evacuation training for new hires with Loss Control staff, maintain documentation on MyOswald and in Welcome Booklets.
• Support branch locations with facility needs, including office supplies, maintenance, and vendor coordination.
• Manage office furniture maintenance by identifying issues and coordinating vendor repairs.
• Assist with office relocations, supporting the Department Operations and Facilities Manager in transitions and related projects.
• Participate in business acquisitions, supporting integration of people and materials into existing operations.
• Work with Operations & Facilities Manager to develop and manage the annual operations budget.
• Manage the event space in collaboration with the Marketing team, ensuring a seamless experience for clients, guests, and employee-owners.
• Oversee conference center facilities, maintaining cleanliness, functionality, and a professional atmosphere aligned with brand standards.
• Coordinate event services, including room setup, cleaning, and vendor arrangements for bartending, catering, and other event needs.
• Design the ideal user experience, ensuring the space meets expectations for both internal and external events.

PERSONAL CHARACTERISTICS

The specific personal traits required to accomplish the essential duties of this job successfully include:

• Proactive and resourceful, with a strong ability to anticipate needs and take initiative.
• Highly organized, able to manage multiple tasks, projects, and shifting priorities efficiently.
• Strong problem-solving skills, capable of thinking critically and working independently to find solutions.
• Positive and professional demeanor, leading by example and fostering a productive work environment.
• Thrives under pressure, maintaining composure and meeting deadlines in a fast-paced setting.
• Excellent communication skills, both verbal and written, to effectively engage with internal teams, vendors, and stakeholders.
• Collaborative and team-oriented, building strong relationships and working seamlessly across departments.
• Creative and adaptable, bringing fresh ideas and innovative solutions to improve processes and enhance the workplace experience.
• Decisive and action-oriented, making timely and effective decisions to keep operations running smoothly.

EDUCATION AND PREVIOUS EXPERIENCE

Qualifications:

• Bachelor’s degree in business administration, facilities management, or a related field, or equivalent combination of education and experience.
• 3-7 years of experience in facilities management, office operations, or a similar role.

Required Experience:

• Proven experience overseeing facility operations in an office environment.
• Strong background in vendor management, office services, and event space coordination.
• Experience managing budgets, optimizing workflows, and implementing process improvements.

PHYSICAL DEMANDS

This role involves a mix of administrative work and hands-on tasks, requiring moderate physical activity. Reasonable accommodation can be made if needed.

• Movement: Expect to spend time standing, walking, reaching, and occasionally kneeling or crouching. Some tasks may require sitting or balancing.
• Lifting: Regularly lifting up to 10 lbs, with occasional lifting of up to 25 lbs.
• Manual Dexterity: Ability to handle materials, operate office equipment, and perform basic maintenance tasks.
• Vision: Requires good close and distance vision, color recognition, depth perception, and the ability to adjust focus as needed.

Who is Oswald?

Oswald is a 129-year-old company that creates a world of protection around the lives and businesses of our clients.

We are an independent, employee-owned company. So, essentially, you own your own success in a personally and financially rewarding opportunity.

Inclusivity is a priority. We foster an environment of collaboration and belonging where our Employee-Owners thrive on their unique path. Our diverse talent reflects the communities and clients we serve, while driving unmatched risk and insurance innovations.  

Our people-first culture and client service excellence have built our reputation of integrity, resourcefulness, and a relentless care for our clients and employees. Don’t believe us? Ask your friends, colleagues, and mentors about Oswald. There’s a reason Oswald has been named a Top Workplace for nine consecutive years.

What you’ll get...

At Oswald, you will have the opportunity to build a long-term career with unlimited growth potential. Aim high, work hard and we’ll help you achieve your goals. 

At Oswald, you will experience our caring work environment. We care about our Employee-Owners, we care about our customers, and we care about the world around us. Our caring personality comes to life in the form of volunteering in the community. We even give employees paid time off to volunteer with an organization of their choice.

At Oswald, you will achieve a work-life balance. We care about your physical and emotional well-being, so work-life balance is encouraged and practiced. We understand you have a life outside of work, and we want you to live it.

At Oswald, you will have access to a world-class Total Rewards package. We truly value our people, which shows in our compensation, benefits, and perks.

• In addition to competitive pay, we have designed a performance-based annual incentive program. All employees are eligible to earn a bonus by meeting performance objectives. 

• Comprehensive medical, dental and vision plans and numerous supplemental benefit offerings.

• Paid time off annually and a sabbatical at every 10-year service anniversary.

• Ownership in the company in the form of company stock (discretionary profit-sharing and 401(k) match contribution)

• Assistance with parking expenses, discount programs for area services/experiences, and financial support for professional development and licensure/designations

• Access to specialized leadership development programming designed to take your career to the next level.

• And so much more!

To learn more about Oswald, our culture and everything we have to offer, visit us on LinkedIn.

Oswald, a Unison Risk Advisors company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic.