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Optical Sales Associate, Coldwater MI

Our heritage in eye care spans more than 100 years. In 1885, opticians William Wall and Charles Ochs opened their first eyeglass store and manufacturing facility in Philadelphia, PA. Their reputation for fine eyewear and superior eye care grew, and Wall & Ochs was soon synonymous with exceptional quality and great value.

In the early 1970’s, Wall & Ochs became U.S. Vision in response to a growing reputation for quality and the customer base that came with it. Today, we have more than 350 locations located in JCPenney, Meijer, Boscov’s and AAFES.

What you’ll do:

The successful Optical Sales Associate delivers excellence to provide a professional and positive experience for all patients, customers, colleagues, and business partners and works with the Optical Sales Manager in the:

  • Commitment to deliver excellence in customer service and satisfaction
  • Driving of sales and controlling expenses
  • Accountability to achieve personal and store goals
  • Execution of effective operational and procedural processes
  • Engaging with patients and customers to fulfill prescriptive eyewear needs

What we need:

  • Optical / Retail skills preferred
  • Sales ability to Connect with customers, Uncover their needs, Recommend items based on their needs and Educate the customer on their purchases as outlined in our CURE selling model
  • Polished and professional communication and customer-centric service skills
  • Able to use POS and computer systems
  • Capable of working with and servicing and interacting with diverse people
  • Self-motivation, action-oriented, and a creative problem solver open to feedback and learning
  • Reliability and punctuality in attendance
  • Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events
  • Ability to meet the physical needs of the job and multi-task in a busy work environment

US Vision is an Equal Opportunity Employer. We value diversity and an inclusive, accessible workplace. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at US Vision are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

US Vision is a Drug-Free work environment. We participate in the E-Verify program.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Optical Sales Associate, Coldwater MI, U.S .Vision

Join the team at US Vision as an Optical Sales Associate and take the next step in your career in the vibrant world of eyewear! With a heritage in eye care that spans over 100 years, US Vision has evolved to become a household name synonymous with quality and value. In this role, you’ll connect with customers to guide them in selecting the perfect eyewear solutions tailored to their unique needs. Your primary responsibility will be to deliver exceptional service while driving sales and supporting operational excellence. As you engage with our diverse clientele, you'll have the chance to fulfill prescriptive eyewear needs, ensuring each customer feels valued and supported. You'll work hand-in-hand with the Optical Sales Manager, utilizing your polished communication skills and retail expertise to enhance the customer experience. If you thrive in a dynamic environment and have a knack for connecting with people, you'll love being part of a team that values your contributions. At US Vision, we believe in fostering inclusivity and diversity, and we are excited to welcome talented individuals who are self-motivated and eager to learn. This position requires flexibility, as we work weekends and special sales events, and we appreciate those who are reliable and punctual. You’ll also enjoy comprehensive benefits including medical, dental, and vision plans, as well as a 401k retirement plan. If you’re ready to make a real impact while growing in your career, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Optical Sales Associate, Coldwater MI Role at U.S .Vision
What are the main responsibilities of the Optical Sales Associate at US Vision?

As an Optical Sales Associate at US Vision, your key responsibilities will include delivering exceptional customer service, engaging with clients to understand their eyewear needs, driving sales performance, and assisting in the operational processes of the store. You'll work closely with the Optical Sales Manager to ensure that both personal and store goals are met while providing a positive experience for all customers. This role emphasizes communication skills, accountability, and the ability to educate customers regarding their eyewear selections.

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What qualifications are needed to apply for the Optical Sales Associate position at US Vision?

To apply for the Optical Sales Associate position at US Vision, a background in retail or optical services is preferred. Strong sales abilities, excellent communication skills, and a commitment to customer service are essential. Candidates should be self-motivated, flexible with scheduling, and capable of managing a busy retail environment. Familiarity with POS systems or computers will also be beneficial in this role.

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What is the working environment like for an Optical Sales Associate at US Vision?

The working environment for an Optical Sales Associate at US Vision is dynamic and fast-paced. You'll interact with a diverse range of clients, which keeps your day exciting! Collaboration with a supportive team and the management will help you excel in your responsibilities. The role also requires flexibility in scheduling, as you might be needed to work weekends, holidays, and special events, ensuring you're always engaged with our valued customers.

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What benefits can I expect as an Optical Sales Associate at US Vision?

As an Optical Sales Associate at US Vision, you will receive a range of benefits designed to support your well-being and growth. This includes health care plans (medical, dental, and vision), a retirement plan with options for a 401k or IRA, life insurance, and paid time off including vacation and sick leave. We are dedicated to providing a comprehensive benefits package to ensure our associates feel valued and supported in their roles.

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How does US Vision promote diversity and inclusion within the workplace?

US Vision is deeply committed to fostering an inclusive and accessible workplace. Our commitment to equal employment opportunity means that all hiring decisions are based solely on business needs, job requirements, and the individual qualifications of applicants. We actively seek a diverse workforce that reflects the communities we serve and believe that a variety of perspectives leads to better service and innovation.

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Common Interview Questions for Optical Sales Associate, Coldwater MI
Can you describe your experience in retail, particularly as it relates to customer service?

When answering this question, highlight specific scenarios where you successfully enhanced customer experiences. Discuss any relevant metrics of success, such as sales figures or customer satisfaction ratings, while emphasizing your ability to adapt to different customer needs.

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What sales techniques do you use to connect with customers and identify their needs?

It’s beneficial to discuss the CURE selling model, focusing on how to connect, uncover, recommend, and educate. Provide examples of how these techniques have improved your previous sales experiences to show your proactive approach.

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How do you handle difficult customers or situations?

In your response, outline a specific instance where you had to manage a tough situation or irate customer. Emphasize your listening skills, patience, and problem-solving abilities, illustrating the positive outcome that resulted.

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What do you know about US Vision and its products?

Demonstrating your knowledge about US Vision and its extensive history in the eyewear industry can impress your interviewer. Discuss recent innovations in their products or services and relate it back to your understanding of customer needs in this market.

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How do you prioritize tasks in a busy sales environment?

Focus on your organizational and multitasking abilities when answering. Provide methods or tools you use to manage time effectively and ensure customer satisfaction while keeping the store running smoothly.

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What motivates you to excel in a sales role?

Highlight your passion for helping others find solutions, specifically in the eyewear industry. Showcase any personal goals or milestones you've achieved in past sales roles to reinforce your motivation.

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Why do you believe customer service is important in the optical retail sector?

Your response should reflect an understanding of the impact of customer service on overall customer satisfaction and loyalty. Discuss how providing personalized service can lead to repeat business and positive referrals.

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How do you keep up with trends in the eyewear industry?

Mention any specific publications, trade shows, or online communities you follow to stay current. Your ability to show enthusiasm for ongoing learning in the optical field can positively influence your interview.

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Can you describe a time when you exceeded a customer’s expectations?

Provide a clear and specific example where you went above and beyond for a customer. Focus on your actions, the customer’s needs, and the resulting positive feedback.

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What is your experience with point-of-sale systems?

Discuss your familiarity with different POS systems, emphasizing any relevant experiences and how you quickly adapt to new technologies. Highlight any instances where you used these systems to improve efficiency or customer service.

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U.S. Vision, located in Glendora, New Jersey, is a manufacturer and distributor of prescription glasses and optical lenses.

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DATE POSTED
April 17, 2025

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