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Client Consulting Manager, PxD and Design - job 11 of 20

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The Strategy Manager, Product Experience & Design +Digital (PxDD) will be part of the team that is transforming our product development and design process into one that leverages human centered design practices with a focus on actively engaging clients in product development and co-creation. The Strategy Manager will be part of “design thinking” engagements that include ideation, iteration and testing. The engagements will be both onsite with internal product teams and offsite at client sites. The position is located in the San Francisco and will focus on North American products and clients. This role will also contribute to driving much of Visa’s new product roadmap through applied exploration and development. This role reports to the Director, PxDD.

The successful candidate will ideally have experience in FinTech/Payments and design thinking and will be responsible for supporting projects based on human centered design methods and working across functions (e.g. design, technology, products, etc.). The role requires the person to be comfortable with ambiguity, developing solutions that begin with the customer and rapid iterations of prototypes to deliver customer experiences that are simple, powerful, and exceptional. The role also requires the person to be comfortable and charismatic in front of clients. In addition, they will need to play a critical role in project management and strategy for the full lifecycle of product development - from ideation and working through to pilot processes which may require them to wear many hats (e.g., customer support, operations, reporting, etc.) They will bring prior experience in hands-on development of solutions, UI and prototypes, and a close knowledge of developments in consumer and payment related technology. They is creative and hands-on, has a bias for action and is able to inspire others with their vision. Lastly, the person should be a “SWAN” – someone who is smart, works-hard ambitious, and is nice!

Essential Functions

Manage work streams within integrated teams of Product, Design, and Engineering in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration)
Demonstrate in-depth knowledge of Visa’s capabilities and be able to apply them to clients’ business problems in order to actively engage with clients to co-develop meaningful solutions to address their business challenges.
Design, lead, and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
Rapidly convert ideas into working prototypes, mashing together solutions/capabilities that exist within Visa or externally
Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams.
Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.
Work closely with internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication
Drive coordination with core product teams to enable commercialization
Develop processes to support pilot programs including articulating the objective of the test, identifying and implementing operational support, defining and implementing reporting needs and tracking/reporting/summarizing results
Articulate the possibility, viability and feasibility of product recommendations
Create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features
Conduct in-depth market testing using various qualitative and quantitative research methods
Complete large research projects to develop Visa’s point-of-view for the future of specific segments and technologies and turning them into “set plays” of repeatable processes Visa can utilize with clients
Conduct and lead client engagements with stakeholder managers representing Visa and our innovation Point-of-View to clients, industry leaders, and internal product managers.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About Client Consulting Manager, PxD and Design, Visa

Join the dynamic team at Visa as a Client Consulting Manager for Product Experience & Design in Ashburn, where we are reshaping how our products are conceived and brought to life! This role is all about harnessing the power of human-centered design and actively involving clients in genuine co-creation. You'll get the chance to be at the forefront of our design thinking engagements, navigating ideation, iterative testing, and everything in between. As a Client Consulting Manager, you’ll work closely with various teams — from product to design to engineering — ensuring our solutions are as effective and engaging as possible. Your charisma and comfort in client-facing settings will combine with your strategic insights to create frameworks and concepts that meet true client needs. You’ll also manage entire project lifecycles, converting innovative ideas into rapid prototypes that wow clients and exceed their expectations! With your FinTech expertise, you’ll draw on Visa’s extensive capabilities to tackle real business challenges. If you thrive in a fast-paced, ambiguous environment and have a passion for smart design and customer experience, we invite you to apply your creative ideas here at Visa, where you're encouraged to make an impact and elevate every client's experience. Bring your ambition and collaborative spirit, and let’s redefine what’s possible together!

Frequently Asked Questions (FAQs) for Client Consulting Manager, PxD and Design Role at Visa

What are the main responsibilities of a Client Consulting Manager at Visa?

As a Client Consulting Manager at Visa, you'll be responsible for managing integrated teams that develop new products using a digital-first approach. This includes leading client workshops, synthesizing insights, rapidly creating prototypes, and driving strategy across the product development lifecycle. You'll also engage with clients to co-develop solutions that address their business challenges, all while creating a collaborative and innovative environment.