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Digital Media Platform Engineering, Sr Manager - job 1 of 20

The Corporate IT Digital Media Engineering team is looking for a seasoned team leader who is passionate about how to shape Visa’s future way of working and collaborating. Our team is focused on being a trusted partner and helps enable fellow colleagues to communicate and connect anywhere in the world. We pride ourselves in thinking outside of the box and push the technical boundaries of building the future of hybrid workplace. 

This candidate is a thought leader who is highly motivated in figuring out how to transform Visa into the best place to work, communicate, and collaborate. The ideal candidate will have a strong understanding of application life cycles from conception to deployment to operations. This candidate will have a deep technical knowledge of video meeting platforms such as Microsoft Teams, Zoom, and Webex. In addition to workplace technology and live event platforms such as QSC, Mural, Appspace, Swoogo, On24, VBrick, and CXAI. It is essential this candidate understands best practices in enterprise application life cycle and development. This candidate has the ability to always stay ahead of company policies and industry trends. 

This role will be highly collaborative and responsible for key partnerships with IT Support, IT Engineering, PMO, Facilities, Construction and Real Estate, Marketing, Communications, Visa University, vendors, and other key Visa stakeholders. This person will be a key driver in implementing new technologies and innovative solutions throughout all of Visa. It’s very important for this candidate to have a positive can-do attitude, incredibly organized, tenacity in solving problems, strong team player, and be able to communicate effectively with stakeholders. 

 

Essential Functions

  • Lead a small group of application administrators and engineers. 
  • Use your expertise to get into the technical weeds and do what it takes to get the job done. 
  • Ensure accountability and set short-term and long-term objectives and goals through OKRs. 
  • Create and own 1-3-5-year technical roadmaps. 
  • Create reports and KPIs to ensure the team is performing at peak efficiency. 
  • Design and build automation and integrations for core digital media platforms. 
  • Drive project scopes and partner with stakeholders, IT architects, IT engineers, IT support, cyber security, vendors, etc. and ensure projects are completed according to design specifications. 
  • Provide stellar customer service and consulting for internal stakeholders. 
  • Creating complex reporting and monitoring through PowerBI. 
  • Manage IT support tickets and lead the team in troubleshooting and resolving escalated engineering issues in a timely manner. 
  • Lead and own proof-of-concept (POC) tests and validation on new and emerging digital media technologies. 
  • Control and own application life cycle for all digital media applications. 
  • Ensure all technical documentation is up to date and ensure proper support operations handoff. 
  • Create and own application global standards and best practices. 
  • Train and mentor other team members. 
  • Be an industry leader and expert and create a strong network of platform vendors and partners. 


This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$110000 / YEARLY (est.)
min
max
$90000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Digital Media Platform Engineering, Sr Manager, Visa

As the Digital Media Platform Engineering, Sr Manager at Visa in Austin, you will join a forward-thinking Corporate IT Digital Media Engineering team that is all about innovation and collaboration. Imagine being at the helm of Visa's future workplace by leveraging cutting-edge technologies! Your role will not only involve leading a talented team of application administrators and engineers but also brainstorming creative solutions that drive communication and connection across the globe. With a solid grasp of the entire application life cycle, from conception to deployment, operation, and enhancement, you'll ensure that the digital media platforms we rely on—including Microsoft Teams, Zoom, and Webex—are top-notch. Your passion for staying ahead of industry trends and best practices in enterprise application development will shine as you drive key projects, collaborating closely with IT Support, Engineering, Facilities, and many others. You'll be the guiding force behind implementing new technologies, creating technical roadmaps, and fostering a culture of accountability with key objectives using OKRs. If you're a proactive problem solver, incredibly organized, and possess the tenacity to navigate the digital landscape, this hybrid position offers an exciting opportunity to shape a dynamic workplace at Visa.

Frequently Asked Questions (FAQs) for Digital Media Platform Engineering, Sr Manager Role at Visa
What are the responsibilities of a Digital Media Platform Engineering, Sr Manager at Visa?

As a Digital Media Platform Engineering, Sr Manager at Visa, you'll be responsible for leading a team of application administrators and engineers, ensuring accountability, and setting clear objectives through OKRs. You will create and own technical roadmaps, oversee the implementation of digital media technologies, and drive collaboration across various departments. Additionally, you will manage IT support tickets, troubleshoot engineering issues, and create complex reports to monitor performance. Your role will also include mentoring team members and maintaining up-to-date technical documentation.

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What qualifications are required for a Digital Media Platform Engineering, Sr Manager at Visa?

To thrive as a Digital Media Platform Engineering, Sr Manager at Visa, you should have extensive technical knowledge of video meeting platforms like Microsoft Teams, Zoom, and Webex, as well as experience with live event platforms. A deep understanding of the application life cycle, alongside strong project management skills, is essential. Furthermore, having a background in developing automation and integrations for digital media platforms, excellent organizational abilities, and a positive can-do attitude will contribute to your success in this role.

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How does Visa promote a hybrid workplace through the Digital Media Platform Engineering team?

Visa's Corporate IT Digital Media Engineering team focuses on creating a hybrid workplace by exploring innovative solutions that enhance communication and collaboration among employees, regardless of their location. The Digital Media Platform Engineering, Sr Manager plays a pivotal role in evaluating and implementing technology solutions that facilitate seamless interaction, ensuring that colleagues can connect effectively from anywhere in the world. This commitment to embracing new technologies not only fosters an engaging organizational culture but also positions Visa as a leader in flexible work systems.

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What skills are important for effective collaboration as a Digital Media Platform Engineering, Sr Manager at Visa?

Effective collaboration as a Digital Media Platform Engineering, Sr Manager at Visa requires strong interpersonal communication skills, the ability to work as a part of a diverse team, and a proactive approach to problem-solving. Being a tenacious team player who can engage with stakeholders across departments—such as IT Support, Marketing, and Facilities—is vital. Technical expertise in digital media technologies and best practices in application development will help you facilitate smoother project execution and ensure that team members are aligned towards common goals.

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What is the company culture like for a Digital Media Platform Engineering, Sr Manager at Visa?

At Visa, the company culture emphasizes innovation, collaboration, and continuous improvement. As a Digital Media Platform Engineering, Sr Manager, you will be surrounded by motivated professionals who are passionate about enhancing the workplace experience. The environment promotes a shared vision for the future, encouraging teamwork and problem-solving. With opportunities for mentorship, growth, and a positive attitude towards new ideas, you'll find that Visa strives to create a supportive atmosphere where all employees are empowered to contribute their best.

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Common Interview Questions for Digital Media Platform Engineering, Sr Manager
Can you describe your experience with video meeting platforms like Microsoft Teams, Zoom, and Webex?

To effectively answer this question, start by outlining your hands-on experience with each platform, emphasizing any specific projects where you've implemented or optimized their use. Discuss features that you have utilized for enhancing collaboration and how you've troubleshot any issues that arise, showcasing your problem-solving skills.

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What is your approach to managing project scopes and collaboration with stakeholders?

Describe your methodical approach to project management by highlighting your techniques for engaging stakeholders and managing expectations. Discuss tools you use for communication and tracking progress, and provide examples of how you've successfully navigated challenges during the project lifecycle.

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How do you stay updated on industry trends and best practices for digital media technologies?

Share the resources you regularly leverage to stay informed about industry trends, such as attending conferences, reading industry publications, or participating in professional groups. Discuss how this knowledge has helped you make data-driven decisions that benefit your previous teams or projects.

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What strategies do you employ to create and manage technical roadmaps?

Explain your process for developing technical roadmaps, emphasizing how you assess current technologies, identify gaps, and prioritize initiatives. Discuss collaboration methods with cross-functional teams to align these roadmaps with broader organizational goals.

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Can you give an example of a complex issue you resolved as an application administrator?

When answering this question, provide a specific scenario highlighting a challenging issue you faced, the technical steps you took to resolve it, and the outcome. This demonstrates your analytical skills and emphasizes your ability to lead a team through problem-solving.

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How do you ensure your team is performing at peak efficiency?

Outline tools or methodologies you've used to monitor team performance, such as KPIs or agile methodologies. Discuss your approach to coaching team members and fostering an environment where accountability and continuous improvement are valued.

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What is your experience in training and mentoring other team members?

Discuss specific experiences where you've trained or mentored junior colleagues, emphasizing how you approach knowledge transfer and skills development. You could mention techniques like hands-on guidance, creating training materials, or facilitating workshops.

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How do you handle escalated engineering issues within a team?

Describe your reaction when escalated issues arise, focusing on ensuring a timely resolution while maintaining team morale. Include examples of how you've effectively communicated with stakeholders regarding problem status and solutions.

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What is your philosophy on customer service in technical roles?

Share your belief in treating every internal stakeholder as a valued customer and focus on clear communication, empathy, and proactive service. Provide an example where you exceeded stakeholder expectations and how you measure success in customer service.

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How do you balance innovation with maintaining existing systems?

Discuss how to prioritize innovation while ensuring stability in existing systems. You might mention assessing the risk of introducing new technologies, planning rollouts carefully, and engaging with all relevant stakeholders for smooth transitions.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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