Director, Channel Partner Enablement - job 2 of 20

The Director, Channel Partner Enablement at Visa will be responsible for building a partner enablement framework to empower and grow VAS channel partnerships. This includes driving the setup of the global channel partnerships enablement function and collaborating with various stakeholders to identify and resolve blockers to channel selling. You will also develop systems and processes that enhance channel partnerships and design comprehensive enablement toolkits.

Candidates for the Director, Channel Partner Enablement position must have strong program design and management skills, as well as experience building operational and governance models suitable for large-scale businesses. Strong leadership, analytical skills, and the ability to engage effectively with stakeholders are essential for success in this role.

To thrive as a Director of Channel Partner Enablement at Visa, candidates should have excellent change management skills, a solid analytical mindset, and experience in stakeholder engagement. Furthermore, the ability to navigate complexity and design operational frameworks is crucial for driving the success of VAS channel partnerships.

The programmatic setup for global channel partnerships involves creating systematic structures that not only facilitate effective collaboration between Visa and its partners but also streamline the onboarding and enablement processes. This setup should integrate tools and methodologies that support sustainable growth and foster strong partner relationships.

The Director, Channel Partner Enablement role at Visa is a hybrid position that involves working both in-office and remotely. The specific days in the office will be confirmed by your Hiring Manager. The work environment is dynamic and fast-paced, making it essential for candidates to be energetic and adaptable.

When answering this question, focus on specific examples from your past roles where you successfully created or implemented enablement frameworks. Discuss the strategies you employed, the challenges you faced, and how your initiatives led to improved partner performance or engagement.

Emphasize your ability to tailor communication strategies to various stakeholders. Provide examples of how you’ve built relationships, addressed challenges, and created solutions in prior roles that fostered collaboration and alignment with business objectives.

Be prepared to list tools and platforms you've used in previous roles, explaining how each improved operational efficiency or communication. Mention any CRM systems, analytical tools, or project management software that helped you establish successful partnerships.

Use the STAR method to detail a specific program you worked on. Explain the Situation, Task, Action, and Result. Highlight how your program design directly contributed to growing partnerships or increasing sales.

Discuss the methodologies you use for conducting market research, such as data sources, quantitative and qualitative analysis, and how you distill this information into actionable insights. Share an example of a successful analysis from a past experience.

Describe your systematic approach to identify blockers, engage with stakeholders to understand pain points, and collaborate to design solutions. Your answer should indicate your problem-solving skills and ability to effect change.

Point out key performance indicators (KPIs) such as partner satisfaction, sales growth, engagement rates, and the effectiveness of training programs. Detail how you would regularly review these metrics to drive continuous improvement.

Draw upon specific examples where you've led or contributed to change management initiatives. Discuss the strategies you employed to help teams adapt to new processes and the impacts you saw on overall engagement and performance.

Share the various ways you stay updated, including professional networks, industry publications, webinars, and conferences. Highlight how this ongoing learning has informed your approach to channel partnerships.

Reflect on attributes such as strong leadership, excellent communication skills, analytical and strategic thinking, adaptability, and a collaborative mindset. Provide examples of how these qualities have contributed to your success in previous roles.