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Director - Site Reliability Engineering - job 8 of 20

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Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity: The Director - Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and processes enable our software engineers to focus more on innovation than infrastructure. This role will guide the team responsible for implementation of proactive monitoring and build a culture of automated tooling and responsiveness. You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform.

Essential Functions:

You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service)
You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
To be successful in this role, you must focus your team on automating routine tasks in support of the platform
You will be responsible for managing the team workload and capacity ensuring time zone coverage and managing oncall support as necessary
To be successful, you must focus on team growth and liaise with your peers to understand upcoming projects and new platform capabilities to ensure the team is equipped to support the development community
The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges. Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$175000 / YEARLY (est.)

min

max

$150000K

$200000K

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What You Should Know About Director - Site Reliability Engineering, Visa

At Visa, our Technology Organization is where innovative minds come together to transform the future of commerce. We are looking for a talented and visionary Director - Site Reliability Engineering to join our team in Ashburn. In this dynamic role, you will play a pivotal part in ensuring that our sophisticated processing networks – that handle over 65,000 secure transactions per second – are seamlessly integrated with the development efforts of our software engineers. You'll spearhead initiatives to enhance our Visa Cloud platform, focusing on everything from implementing proactive monitoring to fostering a culture of automation and responsiveness. This means you'll have the opportunity to work on complex distributed systems while developing solutions for payment flows, cybersecurity, and more. As a Director in this space, you’ll work closely with teams across Operations & Infrastructure, ensuring that service level agreements (SLAs) are met while automating routine tasks. Your leadership will empower your team to tackle various technical challenges, enhance their skills, and ensure they are prepared for upcoming projects. The role requires a keen analytical mindset to discern patterns from issues and propose effective solutions. Note that this position operates on a 24/7 basis, with a hybrid work model, so flexibility is essential. Join us in crafting the future at Visa!

Frequently Asked Questions (FAQs) for Director - Site Reliability Engineering Role at Visa

What are the main responsibilities of a Director - Site Reliability Engineering at Visa?

As the Director - Site Reliability Engineering at Visa, your primary responsibilities include overseeing the Visa Cloud platform, ensuring optimal performance and security, implementing proactive monitoring systems, and fostering a culture of automation within your team. You'll also manage team workflows and capacity, ensuring all service level agreements are met while supporting software engineers in their development efforts.