Job details

Director, VCA Managed Services - Operations - job 8 of 24

Get a free resume review

Visa Consulting and Analytics (VCA) is the externally-facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance. Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors. VCA Managed Services is a suite of service offerings that together help drive the future growth of the VCA organization, enabling our clients to implement the recommendations derived through strategic advisory engagements.

As the Director, VCA Managed Services - Operations, you will be the General Manager responsible for growing a critical managed services pillar. This pillar provides services that enable Visa clients to plan, manage, and execute strategic business processes and programs more effectively. Representative engagements could include providing a leading banking client with highly specialized teams to carry out a large, multi-year migration of commercial card clients from one platform to another, and managing a merchant loyalty platform on behalf of a global co-brand card issuing bank.

The Operations pillar is the largest of the various VCA Managed Services offerings. As such this role offers the right General Manager a unique opportunity to take the reins of a strategic, growing, and multi-faceted book of business.

You will be ultimately responsible for achieving quarterly and annual revenue targets. You will ideate, develop, price, sell, and oversee the delivery of services that improve client operational and business process performance. You are 'a natural' in front of clients, including SVP+ leadership stakeholders, and can use that skill set to tailor new and existing services to meet their needs. You are excited by the prospect of measuring your success through attainment of revenue growth targets.

The successful candidate will be a seasoned consultant, entrepreneur, and general manager who can partner across Visa client types. The role will identify common client needs, develop offerings that leverage Visa’s extensive capabilities, subject matter expertise, and third-party partners, price the solution appropriately, pitch the client, close the sale, and oversee delivery. The role will collaborate with a host of internal and external partners to develop, sell, and deliver solutions. This person will articulate the value proposition to clients, customize the offerings as needed to address client feedback, and ultimately close the sale. The team member will be able to flex across various client stakeholders, to include those in digital, data sciences, marketing, CRM, payments, and fraud/risk.

For clarity, this leader will not be involved in the day-to-day execution of client business processes. Rather, this leader will engage at more of an executive steering committee level to ensure that delivery teams are scoped appropriately and are delivering against client goals and objectives, making any necessary course corrections.

Responsibilities:

Consultative Selling

Uncover client needs, challenges, and opportunities with respect to managed services
Present solutions to clients that address their needs
Quantify the value and differentiation of the solution for clients
Identify the client decision-making stakeholders and processes

Offering Development

Identify white space challenges and opportunities across client sets
Develop bespoke and scalable products leveraging Visa assets and, as needed, third-party partner assets
Identify third-party partners who can complement and supplement solution sets
Define the value proposition and develop sales collateral, including sales presentations and 'tear sheets'
Develop product pricing strategy, ensure product profitability

Solution Delivery

Strong project/program management skills
Demonstrated experience delivering flawlessly

Customer Centricity

Strong executive presence
Speak to technical and non-technical aspects of solutions
Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups

Industry Knowledge

Maintain deep understanding of competitive environment for Visa solutions
Leverage that understanding to shape solutions that differentiate Visa

Communications

Demonstrate executive presence in leading conversations with clients
Communicate across functional stakeholders (for varying levels and technical expertise)
Incentivize cross-functional teamwork by aligning cross-functional incentives
Possess strong diplomacy skills and fosters goodwill between different groups
Coach teams

People Leadership

Demonstrate ability to structure a team and lead high-performers to even higher performance levels

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$150000 / YEARLY (est.)

min

max

$120000K

$180000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, VCA Managed Services - Operations, Visa

As the Director of VCA Managed Services - Operations at Visa in Washington, you play a pivotal role in driving the future of the Visa Consulting and Analytics (VCA) organization. Your expertise in strategy consulting and data analytics is key as you lead a dynamic team focused on delivering exceptional managed services to clients ranging from banks to fintechs. This is not just a job; it's an opportunity to be at the forefront of innovation in the payment card industry. You'll be tackling high-profile projects, such as migrating commercial card clients or managing loyalty platforms for major banking institutions, effectively transforming how our clients operate. Your primary responsibility will be to grow this critical services pillar, a role that will challenge you to ideate and implement tailored solutions that meet our clients’ unique needs. With an eye for detail and a passion for customer-centric solutions, you'll consult, pitch, and oversee the delivery of services that enhance operational performance across multiple sectors. You’ll leverage Visa’s vast capabilities while collaborating with internal and external partners to develop strategies that deliver real value. This hybrid position also allows you flexibility, as you balance in-office collaboration with remote work, fostering a vibrant workplace culture that drives success. If you're a seasoned consultant and natural leader ready to steer a thriving operations team to new heights, Visa is the place to be. Join us in reshaping the future of the payments landscape for our clients!

Frequently Asked Questions (FAQs) for Director, VCA Managed Services - Operations Role at Visa

What responsibilities does the Director, VCA Managed Services - Operations at Visa have?

The Director, VCA Managed Services - Operations at Visa is responsible for overseeing a critical area of managed services, which includes identifying client needs, developing tailored offerings, and ensuring successful service delivery. This role involves engaging with executive stakeholders to create solutions that address complex business challenges and align with Visa's strategic goals.