Senior Director, Strategy & Planning NA Risk - job 22 of 26

As the Senior Director of Strategy & Planning at Visa, your primary responsibilities include partnering with NA RRO and Risk leaders to frame actionable strategies, managing the coordination of key NA Risk events, and developing comprehensive management information systems (MIS) to benefit our risk and business partners. You'll also establish working relationships with regional teams and oversee key operational rhythms, such as quarterly revenue and expense reporting, aligning closely with Finance.

To qualify for the Senior Director, Strategy & Planning position at Visa, candidates typically should have a strong background in strategic leadership, risk management, and business planning as well as extensive experience in driving operational excellence. A bachelor's degree is usually required, with many successful candidates holding advanced degrees or certifications in business or finance. Proficiency in developing and delivering impactful reports and presentations is also essential.

The Senior Director, Strategy & Planning at Visa plays a crucial role in enhancing the effectiveness of the NA Risk organization by setting strategic objectives, fostering innovation, and facilitating key events that drive collaboration across teams. By developing accessible and clear metrics and insights, the director ensures that the organization is not only meeting its business and risk objectives but is also positioned to adapt and excel in a rapidly changing environment.

To excel as a Senior Director, Strategy & Planning at Visa, candidates should possess strong analytical and strategic thinking skills, along with excellent communication and interpersonal skills to effectively collaborate with diverse teams. Leadership abilities to motivate and inspire both immediate team members and broader organizational collaborators are essential, as well as a deep understanding of risk management principles and best practices.

The work environment for the Senior Director, Strategy & Planning at Visa in Austin is dynamic and collaborative. This hybrid role allows for flexibility in working arrangements, with expectations confirmed by your hiring manager. The Austin office itself is equipped with modern facilities conducive to teamwork, innovation, and strategic planning, providing an engaging atmosphere to lead and inspire your team.

In answering this question, highlight your methodology in understanding risk landscapes and aligning them with business strategies. Discuss how you prioritize objectives and measure success using specific examples from your experience.

Focus on communication strategies and tools you've used. Share past experiences where you've successfully engaged diverse stakeholders, maintained transparency, and built relationships that foster collaboration.

Mention your familiarity with various MIS tools and your contribution to creating impactful reports. Illustrate your ability to analyze data and present it in a way that drives decision-making and debate.

Discuss your organizational skills, tools you use for effective time management, and methods for tracking progress on various projects. Give examples of how you’ve successfully juggled competing priorities in past roles.

Articulate your analytical approaches to identifying potential enhancements. Share examples of how you’ve built business cases and collaborated with technology teams to innovate and improve existing processes.

Make sure to explain your use of qualitative and quantitative metrics to assess impact. Provide specific examples of how you’ve tracked success in previous projects, and how that data informed future strategies.

Draw from a meaningful experience where you proposed innovative changes. Describe the challenges faced, how you garnered support, and the outcomes that resulted, emphasizing your ability to bring about transformation.

Detail the preparatory steps you would take, including data collection, stakeholder engagement, and creating clear agendas. Focus on how you would ensure that the meeting aligns with strategic goals and effectively communicates priorities.

Explain your conflict resolution style. Prioritize the importance of open communication, seeking to understand different perspectives, and finding common ground. Use an example where you navigated a similar disagreement.

Discuss your insights into current risk management trends, such as technological advancements, regulatory changes, or evolving customer expectations. Relate these trends to what you envision as challenges and opportunities for Visa.