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Senior Product Manager (Senior Consultant) - job 6 of 27

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Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The Services Digitization organization within Client Services is dedicated to automating business processes and making client interactions with Visa straightforward, intuitive and rewarding through the design, development, and delivery of enhanced digital experiences. As a member of the Onboarding team within Services Digitization, you will play a pivotal role in driving process automation and digitization of solutions supporting the Licensing, Implementation and Testing functions.

Your primary responsibility will be to lead the solution enhancement process from inception to deployment. Success in this role requires the ability to cultivate internal client relationships, manage multiple projects concurrently, and influence stakeholders to ensure enhancements are completed on time and within budget. This includes integrating legacy functionality into a modern technology stack and creating a seamless user experience for clients and/or internal Visa users.

We are looking for a senior consultant who champions a customer-first digital native mindset and is passionate about developing automated solutions and web/digital service experiences from conceptual design to product requirements to development and client delivery.

Responsibilities:

Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.
Establish detailed business requirements and specifications for existing plus new services and products. Create user stories and document product requirements; develop well-formed features specifications and acceptance criteria
Support strategy and technology investment roadmap development for Client Services.
Work with UX/CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
Coordinate project teams effectively with minimal supervision, ensuring timely completion of projects within the allocated budget.
Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value to Client Services, focusing on reducing operational costs and maximizing return on investment
Provide support to the various internal customer support teams to help streamline product rollout
Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)
Support strategy and technology investment roadmap development for Client Services.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$120000 / YEARLY (est.)

min

max

$100000K

$140000K

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What You Should Know About Senior Product Manager (Senior Consultant), Visa

Join Visa as a Senior Product Manager in Atlanta and become a key player in transforming our Client Services through innovative solutions! Our Client Services team is dedicated to providing an exceptional service experience to our clients, and you're just the person we need to help automate our business processes and enhance client interactions. As a Senior Product Manager, you'll be leading the charge in driving process automation, particularly for our Onboarding team within Services Digitization. Your talents will shine as you define business requirements, create user stories, and oversee the development from concept to deployment. Collaborating closely with Client Services, technology partners, and product owners, you will ensure that our solutions not only meet client needs but also fit seamlessly into our modern technology stack. Your insights will guide product development and you'll effectively manage multi-faceted projects, ensuring timely completion and adherence to budget. If you're passionate about delivering exceptional digital experiences and eager to champion a customer-first mindset, we'd love to have you on our team. This hybrid position offers the flexibility to balance remote working with in-office collaboration, giving you the best of both worlds while still pushing towards impactful solutions for our clients.

Frequently Asked Questions (FAQs) for Senior Product Manager (Senior Consultant) Role at Visa

What are the primary responsibilities of a Senior Product Manager at Visa?

As a Senior Product Manager at Visa, your main responsibilities will include defining business requirements, leading the solution enhancement process, and overseeing the development, testing, and deployment of new products and services. You will work collaboratively with Client Services teams and technology partners to ensure that enhancements are delivered on time and within budget, while also developing actionable product insights and managing post-release feature performance.