Sr. Director, Head of Sales Delivery, NA Visa Direct - job 2 of 12

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Direct is a money movement solution that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate domestic and cross-border fund transfers/disbursements using debit card credentials, bank account information or digital wallet addresses around the world.  In the U.S., Visa Direct supports pull and push money movements, i.e., Original Credit Transaction (OCT) and consumer and business applications including real-time bank account funding (AFT), person to person (P2P) transfer, person to micro-business transfer (e.g., payments to landscaper), and funds disbursement (e.g., insurance claim disbursements).  Currently, the NA push payments market globally is estimated to be a 13T opportunity and there is over 700B in cross border payments originating from North America. Over the past years we have invested in establishing competitive payment rails and superior market readiness, and we are now ready to focus aggressively on cross border growth.

Senior Director Head of Sales Delivery, North America Visa Direct, has ownership and accountability of driving client launches, shortening time to revenue, scaling programs to revenue expectations, and ensuring newly signed clients are supported from contract signing through program scale. This role will manage a team of sales delivery professionals to deliver on aggressive launch and revenue targets across highly visible and challenging client segments. This senior director will report directly into the Head of North America Visa Business Development and be part of building a new ecosystem in the fast-moving world of payments.

This is a cross- functional role so organizational savvy and interpersonal skills are critical, as we interface with specialized product, account executive, client consulting, marketing, corporate communications, legal, and finance teams to coordinate the end goal of achieving aspirational objectives. We are looking for a highly driven, relentless, and client-savvy self starter has a proven track record of success in fast paced environments with demanding timelines who can deliver on our aggressive launch and revenue goals.

Essential Functions

• Build and lead the Sales Delivery team to drive Visa Direct launch, implementation, and scale with senior leadership (e.g. CEO, CTO) at newly signed unmanaged clients

• Shorten time to revenue by working with clients to create a customized onboarding and go-to-market plans with clear launch timelines and milestones aligned with contract commitments

• Drive clients, sellers, account managers and solutioning and implementation teams to identify connection paths to the acquirer/processor and sponsor bank and support technical integrations with Visa Direct

• Implement complex and multifaceted pricing constructs with clients and internal operational teams to meet contractual obligations and consult and optimize external client pricing constructs in market

• Lead the implementation of client best practices on monetization, digital user experiences and marketing initiatives to support clients to drive end user adoption and market expansion

• Drive the development of maintenance of client sales delivery playbook and disseminate learnings to the team and frontline sellers/sales delivery professionals

• Optimize existing or create/remove internal processes for tracking onboarding effectiveness to reducing launch timelines to streamline speed to revenue

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Self-starter with a bias toward action and proven track record for successfully developing, building, launching and commercializing domestic and cross-border payment products that delight customers.
• Strong background of client/partnerships management, sales, and or business development preferably with banks and fintechs
• Strong empathy for customers and understanding of value drivers in recurring revenue business models
• High impact leadership skills, including setting a clear vision and strategy, motivating, and coaching others, driving urgency and results.
• Deep go-to-market knowledge and experience implementing and measuring operational metrics, leveraging data to identify trends in customer satisfaction and retention risk
• Excellent problem-solving skills with a strong focus on clients
• Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results
• Ability to inspire direct reports and influence those without direct management responsibility
• Possess a high level of professionalism and leadership skills to build business relationships, trust and respect with business partners and suppliers
• Strong team player, self-motivated and the ability to work independently at coordinating cross functional activities, obtain buy-in and elevate issues at critical junctures appropriately
• Excellent communication skills, including verbal, written and presentation necessary
• Strong collaboration and influence skills to effectively lead cross-functional teams to drive deliverables, projects, and engagements to completion
• Deep knowledge in consumer, business and merchant banking and according payments flows and systems

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 0.00 to per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.