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Sr. Manager, Business Strategy & Operations - job 5 of 21

Visa is looking for a Sr. Manager, Business Strategy & Operations to administer the resources, tools and technologies necessary to deliver internal and external events and experiences at Visa. Key responsibilities for the Sr. Manager will include management of the following: event tech stack, event intake and ticketing system, cross-functional task force initiatives, event data collection and KPI reporting, complex project initiatives, and shared communication and updates with the wider event organization. This position will report directly to the Sr. Director of Strategy & Operations and will be a thought partner to drive the ongoing development of Visa’s Event & Experience Center of Excellence.  A successful candidate will be strategically minded, highly organized, tech savvy, knowledgeable about the trends and best practices impacting the event industry, excel at managing sophisticated projects, able to work effectively in a complex organization, and adept at synthesizing a variety of inputs into a successful outcome.

Successful Candidate Qualities

  • Project management leader with the ability to handle multiple, high priority projects simultaneously
  • Strategic thinker with the ability to identify, document and highlight dependencies and relationships between projects and cross-functional teams
  • Natural collaborator and relationship builder, able to interact successfully all multiple levels within the organization
  • Customer service driven

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Manager, Business Strategy & Operations, Visa

Visa is on the lookout for a dynamic Sr. Manager, Business Strategy & Operations to elevate our internal and external events and experiences in beautiful San Francisco. This role is pivotal, as you'll be overseeing a diverse array of responsibilities that include managing our event tech stack and the event intake and ticketing system. Collaboration will be key, as you will coordinate with various cross-functional task forces and ensure that event data collection and KPI reporting are seamless. Reporting directly to the Sr. Director of Strategy & Operations, you'll also serve as a thought partner in shaping Visa’s Event & Experience Center of Excellence. If strategic thinking, organization, and tech-savviness are your strengths, this role is made for you! You will manage complex projects and align various inputs into successful outcomes. The ideal candidate will thrive in a fast-paced environment, juggling multiple high-priority projects while building relationships throughout the organization. A strong focus on customer service and excellence is paramount. So, if you're ready to take your project management skills to the next level and make a significant impact with Visa, we can't wait to meet you. This hybrid position will require some days in the office, so flexibility and communication with your Hiring Manager will be essential.

Frequently Asked Questions (FAQs) for Sr. Manager, Business Strategy & Operations Role at Visa
What are the key responsibilities of the Sr. Manager, Business Strategy & Operations at Visa?

The key responsibilities of the Sr. Manager, Business Strategy & Operations at Visa include managing the event tech stack, overseeing the event intake and ticketing system, and leading cross-functional task force initiatives. This role also involves data collection, KPI reporting, and managing complex project initiatives, ensuring effective communication and updates within the event organization.

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What qualifications does Visa seek in a candidate for the Sr. Manager, Business Strategy & Operations position?

Visa is looking for candidates who are project management leaders with the ability to handle multiple high-priority projects simultaneously. They should be strategic thinkers, adept at identifying dependencies between projects, and natural collaborators who can successfully interact across various organizational levels.

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How does the Sr. Manager, Business Strategy & Operations contribute to Visa's Event & Experience Center of Excellence?

The Sr. Manager, Business Strategy & Operations will serve as a thought partner in the ongoing development of Visa’s Event & Experience Center of Excellence by managing tools and technologies crucial for successful events, leading project initiatives, and synthesizing various inputs into successful outcomes.

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What does the hybrid work environment look like for the Sr. Manager, Business Strategy & Operations at Visa?

The hybrid work environment for the Sr. Manager, Business Strategy & Operations at Visa requires in-office days that will be confirmed by the Hiring Manager. This setup allows for flexibility while ensuring effective collaboration with team members and stakeholders.

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What personal qualities are expected in the Sr. Manager, Business Strategy & Operations candidate at Visa?

Candidates should be strategic thinkers, highly organized, tech-savvy, and customer service driven. Essential qualities include the ability to build relationships, collaborate effectively, and manage sophisticated projects in a complex organizational structure.

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Common Interview Questions for Sr. Manager, Business Strategy & Operations
Can you describe your experience with project management in events?

In answering this question, provide specific examples of events you have managed, focusing on your role in project planning, execution, and post-event analysis. Discuss how you coordinated with teams and what tools you used to keep projects on track.

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How do you identify and manage dependencies in complex projects?

To respond effectively, explain your methodology for mapping out project timelines and dependencies. Discuss tools or processes you use to visualize and communicate dependencies among teams to ensure timely project completion.

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How would you approach integrating new technologies into Visa's event processes?

Discuss your experience with evaluating and implementing technology solutions. Describe your process for assessing needs, conducting vendor evaluations, and engaging with users to ensure smooth technology integration.

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What strategic initiatives have you implemented in your previous roles?

Provide examples of strategic initiatives that led to successful outcomes. Focus on your approach to identifying problems, proposing solutions, and measuring success through KPIs or performance metrics.

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Describe a time when you faced a significant challenge while managing an event.

Reflect on a specific challenge, detailing how you navigated it. Emphasize your problem-solving skills, collaboration with stakeholders, and the outcome of your efforts.

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How do you prioritize projects in a fast-paced environment?

Convey your prioritization strategy, emphasizing your decision-making process based on urgency, importance, and resource availability. Mention any frameworks or tools you utilize to maintain focus.

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How do you ensure effective communication across cross-functional teams?

Discuss your communication style and tools that facilitate collaboration (like project management software). Provide examples of how you have fostered open communication and resolved misunderstandings.

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What is your understanding of KPI reporting in event management?

Explain what KPIs are most relevant to event success, and share how you have collected and analyzed data to report on these metrics. Provide examples of adjustments made based on KPI outcomes.

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How do you stay current with trends in the event industry?

Share methods you use to stay informed, such as attending conferences, participating in webinars, or following industry leaders on social media. Discuss how these trends influence your event strategies.

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What qualities make you an ideal candidate for the Sr. Manager, Business Strategy & Operations position at Visa?

Reflect on your relevant experiences and personal qualities such as strategic thinking, relationship-building, and customer service focus. Discuss how these align with Visa's needs and culture.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 15, 2025

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