Sr. Manager, Business Strategy & Operations - job 2 of 21

As a Sr. Manager, Business Strategy & Operations at Visa, you'll be responsible for managing the event tech stack, overseeing event intake and ticketing systems, and playing a crucial role in cross-functional task force initiatives. You'll also lead event data collection and KPI reporting, ensuring that complex project initiatives are executed smoothly while maintaining clear communication with the wider event organization.

To excel as a Sr. Manager, Business Strategy & Operations at Visa, you should possess strong project management skills, be a strategic thinker, and have the ability to manage multiple high-priority projects simultaneously. A natural inclination towards collaboration and relationship-building is essential, along with a customer service-driven approach to enhance event execution.

Candidates for the Sr. Manager, Business Strategy & Operations role at Visa should ideally have a strong background in project management, a deep understanding of the event industry, and experience working within complex organizations. Technical proficiency and knowledge of best practices in event management are also critical qualifications for this role.

Working as a Sr. Manager, Business Strategy & Operations at Visa means joining a collaborative, hybrid work environment. While you will have the flexibility of remote work, there will be an expectation to spend some days in the office, fostering teamwork and collaborative project execution.

The Sr. Manager, Business Strategy & Operations plays a vital role in advancing Visa's Event & Experience Center of Excellence by driving the development of strategies that enhance event experiences. You will leverage your strategic mindset and project management expertise to implement innovative solutions that align with industry best practices and trends.

When tackling this question, provide a specific example of a complex project. Highlight your project management strategy, the stakeholders involved, and the tools you used. Discuss how you identified dependencies and overcame challenges to deliver a successful outcome, emphasizing your ability to communicate effectively across teams.

In your response, detail your methods for prioritization, such as using project management tools or techniques like the Eisenhower Matrix. Highlight how you assess the urgency and impact of each project, and share instances where prioritization led to successful outcomes.

Discuss specific KPIs such as attendee satisfaction, engagement level during the event, and post-event analytics. Explain why you believe these metrics are essential and how they can guide future event planning and strategies.

Share your approach to budgeting, including research on costs, creating a detailed budget plan, and tools you utilize. Emphasize your experience in managing financial constraints while achieving objectives, potentially adding a success story where you maximized budget effectiveness.

Discuss current trends such as hybrid events, virtual reality in events, or increased focus on sustainability. Offer insights into how staying ahead of these trends can enhance Visa's event offerings and cement its position as a leader in the industry.

Explain your communication strategies, fostering collaboration, and ensuring alignment with team goals. Share personal anecdotes that demonstrate your ability to engage with teams across various levels and disciplines in a meaningful way.

List specific software and tools you're familiar with, such as project management platforms, ticketing systems, and data analysis tools. Explain how these tools contribute to better event management and enhance your capacity to report KPIs.

Use the STAR (Situation, Task, Action, Result) method to frame your response. Detail the challenge, the actions you took to solve it, and the positive result that followed. This demonstrates problem-solving capabilities and resilience in the face of obstacles.

Discuss your understanding of Visa's brand and values, and how you would marry these with the event's objectives. Emphasize the importance of consistency in branding throughout the event experience, from planning stages to post-event follow-up.

Highlight the importance of feedback from both participants and stakeholders. Discuss how you gather, analyze, and implement feedback to improve future events and how it contributes toward the overarching goal of enhancing the attendee experience at Visa's events.