Sr. Manager, Business Strategy & Operations - job 6 of 21

As the Sr. Manager, Business Strategy & Operations at Visa, you will be responsible for managing the event tech stack, overseeing the event intake and ticketing systems, and leading cross-functional task force initiatives. You'll also handle event data collection and KPI reporting, manage complex project initiatives, and ensure effective communication with the wider event organization. This role requires a strategic thinker who can bring innovative ideas to improve Visa’s Event & Experience Center of Excellence.

Candidates applying for the Sr. Manager, Business Strategy & Operations role at Visa should possess strong project management skills, ideally with experience handling multiple projects simultaneously. A background in event management, a strategic mindset, and the ability to identify and document dependencies between projects are crucial. Knowledge of the latest trends in the event industry and excellent relationship-building capabilities across various organizational levels will also be beneficial.

Visa supports its Sr. Manager, Business Strategy & Operations by providing a collaborative environment where ideas can flourish. You’ll be encouraged to refine your project management capabilities and insightful reporting skills while working closely with the Sr. Director of Strategy & Operations. Additionally, Visa prioritizes continued professional development, allowing you to stay informed about trends and best practices impacting the event industry.

The Sr. Manager, Business Strategy & Operations position at Visa is a hybrid role, allowing for both in-office and remote work. The exact expectation for days in the office will be confirmed by your hiring manager, providing flexibility while maintaining team collaboration.

Successful candidates for the Sr. Manager, Business Strategy & Operations role at Visa should be highly organized, tech-savvy, and adept at managing sophisticated projects. They must excel at synthesis, bringing together various inputs for a successful outcome. Strong customer service orientation, strategic thinking, and the ability to build relationships at multiple levels within the organization are essential qualities for this role.

In managing multiple high-priority projects, I use a combination of project management tools and clear communication with stakeholders to assess urgency and importance. I prioritize by aligning tasks with overall business goals and employing a systematic approach to monitor progress.

Absolutely! In my previous role, I led an event setup for a major product launch. Coordinating with various teams, I created a detailed project plan that outlined each phase, set clear deadlines, and assigned responsibilities. Open communication with all parties ensured that we addressed potential roadblocks early, allowing us to deliver a successful event.

To foster collaboration, I focus on building trust and open lines of communication. I organize regular check-ins and use collaborative project management tools that enable team members to share updates and challenges. Establishing a culture of accountability helps keep everyone aligned and motivated.

I ensure effective communication by setting clear expectations from the outset, utilizing collaboration tools for updates, and maintaining regular status meetings. I also provide a platform for team members to voice concerns or insights, which fosters a two-way communication culture.

I have extensive experience in implementing data collection strategies for events. I track various KPIs, such as attendance rates, engagement levels, and customer feedback to assess event success. I analyze this data to inform future events and improve overall strategies.

Staying updated on event industry trends is crucial, so I regularly participate in webinars, follow industry publications, and network with other professionals. I'm also part of several online forums where we exchange insights about the latest technologies and practices.

Customer service is at the heart of operations management for me. I believe that understanding our audience's needs and concerns is essential for delivering exceptional events. Ensuring clear lines of communication and a supportive environment leads to more successful outcomes.

When faced with unexpected challenges during event planning, I prioritize keeping a calm demeanor and taking a step back to assess the situation. I gather input from my team to explore solutions and quickly communicate any necessary changes to all stakeholders involved.

A successful event, in my view, is one that meets its objectives—whether it’s engagement, education, or promotion. It should also resonate with attendees, leaving them with memorable experiences. Effective planning, attention to detail, and a clear understanding of the target audience are key factors.

Collaboration is fundamental in this role because events often require the contributions of diverse teams. By pooling our expertise and perspectives, we can create more innovative ideas, streamline processes, and ultimately produce events that align with Visa’s goals and values.