Sr. Manager, Business Strategy & Operations - job 7 of 21

As a Sr. Manager, Business Strategy & Operations at Visa, your responsibilities include managing the event tech stack and event intake and ticketing systems, overseeing cross-functional task force initiatives, collecting event data, and delivering KPI reporting. You'll also spearhead complex project initiatives and maintain shared communication with the wider event organization, ensuring alignment and success in event execution.

To excel in the Sr. Manager, Business Strategy & Operations position at Visa, candidates should possess strong project management skills, a strategic mindset, and the ability to manage multiple projects simultaneously. Additionally, familiarity with event industry trends, exceptional organizational skills, and a proven ability to collaborate across diverse teams are highly valued.

In the Sr. Manager, Business Strategy & Operations role at Visa, you'll contribute by ensuring that all aspects of event planning and execution run smoothly. You'll drive the utilization of technology in events, enhance communication among teams, and align project goals with the organization’s broader strategies, ultimately delivering remarkable experiences for stakeholders.

The work environment for a Sr. Manager, Business Strategy & Operations at Visa is hybrid, meaning you'll have the flexibility to work both in the office and remotely. This setup allows for collaboration with team members while also providing the opportunity to manage your work schedule effectively.

A successful Sr. Manager, Business Strategy & Operations at Visa is someone who can juggle multiple high-priority projects, think strategically to navigate complex relationships within the organization, and maintain a customer-service mindset. Natural collaboration abilities and strong organizational skills also play essential roles in achieving success in this position.

When answering this question, share specific examples that highlight your ability to manage multiple projects simultaneously, including any tools or methodologies you've used. Emphasize how you prioritize tasks and ensure timely completion to satisfy diverse stakeholder needs.

Discuss your strategies for staying current, such as attending industry conferences, subscribing to relevant publications, or networking with industry professionals. Showcase your enthusiasm for continuous learning and implementing new ideas to enhance event experiences.

When responding, outline the challenge clearly, the steps you took to address it, and the results of your efforts. Focus on your problem-solving skills and teamwork to demonstrate your ability to navigate crises effectively.

Mention specific tools or platforms you've successfully used in previous roles, explaining how these technologies improved efficiency or communication during events. This demonstrates your tech-savviness and ability to adapt to new systems.

Talk about the KPIs and metrics you use to assess event success, such as attendee feedback, engagement rates, or ROI. Highlight your analytical skills and how you leverage data to inform future events.

Explain your methods for ensuring clear and open lines of communication with all stakeholders throughout the event process. Discuss tools you might use and how you ensure everyone is informed and aligned.

Discuss your various strategies, such as holding regular check-ins, actively seeking input from team members, and building relationships. Emphasize your knack for connecting people and projects to foster teamwork.

Share your thoughts on the key elements that contribute to a memorable event, such as thoughtful planning, engaging content, attendee interaction, and seamless execution. Personal anecdotes can enhance your answer.

Describe your workflow or prioritization methods, whether it’s using project management software, creating timelines, or setting deadlines. Highlight how these strategies contribute to successful outcomes.

Explain your process for gathering and analyzing feedback post-event. Discuss how you incorporate this feedback into your planning for future events to continually enhance the experience and results.