Sr. Manager, Product and Portfolio Operations - job 9 of 21

As a Senior Manager in Product and Portfolio Operations at Visa, your primary responsibilities include driving continuous improvement in product lifecycle practices, managing change initiatives, overseeing strategic projects, and collaborating closely with cross-functional teams. You'll lead the transformation strategy for Portfolio Operations and develop comprehensive training programs, ensuring all product management professionals are equipped for success.

To be considered for the Senior Manager, Product and Portfolio Operations position at Visa, you should have over a decade of experience in product management, operations, or related fields, preferably in a consulting environment. Strong leadership skills and a proven track record of managing complex projects are important. Familiarity with change management practices and excellent communication skills are essential for success in this role.

Visa fosters innovation through its Value-Added Services team by encouraging continuous improvement and collaboration among team members. As the Senior Manager, you'll be responsible for cultivating an environment that promotes creative solutions in product lifecycle practices, encouraging diverse ideas, and implementing strategies that drive transformative change across the organization.

As a Senior Manager of Product and Portfolio Operations at Visa, you will be at the intersection of multiple teams, coordinating efforts between technology, sales, marketing, and support. You will work closely with product managers and gain support from cross-functional stakeholders, which enhances communication and collaboration organization-wide. This diverse team dynamic ensures robust support for initiatives.

Success in the Senior Manager, Product and Portfolio Operations role at Visa involves effectively implementing change management initiatives, enhancing product lifecycle practices, and meeting commercial goals through your strategic projects. You'll track and measure the success of these initiatives, making data-driven adjustments as necessary, which is a critical aspect of your responsibility.

In your answer, provide specific examples of successful product lifecycle transformations you've managed. Discuss the strategies you implemented, the challenges you faced, and how you measured success, ensuring to highlight your leadership and decision-making processes.

Discuss your approach to building relationships across various departments. You might mention previous experiences where you facilitated communication, coordination, and teamwork, emphasizing the importance of shared goals and objectives.

Outline the change management frameworks or methodologies you've applied in the past. Discuss specific strategies you've used to ensure stakeholder buy-in and effective communication, as well as your approach to addressing resistance to change.

Share your perspective on the importance of continuous learning in product management. Provide insights into how you would design and implement training programs to elevate team skills and competencies, ensuring alignment with organizational goals.

Explain your conflict resolution strategies. Highlight experiences where you successfully mediated disputes among team members, focusing on your communication skills and ability to maintain a positive team dynamic.

Discuss your approach to tracking and analyzing key performance metrics related to product lifecycle initiatives. Mention any tools or systems you've utilized to gather data and assess the impact of projects on business objectives.

Share a specific story about a challenging project, detailing your approach, the obstacles encountered, and how you navigated those challenges. Focus on the lessons learned and the successful outcome, linking back to your competencies.

Describe your criteria for prioritizing projects, emphasizing how you assess urgency, impact, and alignment with business goals. Discuss your decision-making process and how you communicate priorities to your team.

Share your experiences collaborating with different departments. Highlight the benefits of cross-functional teamwork and how you've successfully integrated diverse teams to achieve common objectives.

Discuss the significance of mentorship for professional growth in product management. Share ideas on how you would develop mentorship programs, encourage knowledge sharing, and foster an environment of learning and support within the team.