Staff Systems Engineer – Email/SecureFTP (SFTP) - job 12 of 20

As a Staff Systems Engineer at Visa, your primary responsibilities include engineering and providing third-level support for messaging and SFTP solutions. You'll work closely with Microsoft Exchange, manage O365 deployments, and ensure compliance with security policies. Additionally, you'll play an essential role in diagnosing and resolving technical issues to uphold the efficiency of Visa's productivity tools.

To thrive in the Staff Systems Engineer position at Visa, candidates should possess a strong understanding of M365 architecture and security, especially regarding Microsoft Exchange and email security appliances. Experience in architecting hybrid deployments, diagnosing file transfer issues, and excellent documentation is essential. A positive attitude and a pro-active problem-solving approach are key traits valued in this role.

The hybrid work model for the Staff Systems Engineer at Visa allows for a flexible mix of in-office and remote work. Specific expectations about in-office presence will be confirmed by your hiring manager. This arrangement provides a great balance between collaborative in-person work and the flexibility of remote capabilities.

Visa’s Corporate IT Systems Engineering team stands out due to its commitment to innovation and creativity. We are focused on pushing the technical boundaries and are constantly seeking outside-the-box solutions to enhance productivity tools for our employees. The collaborative team atmosphere encourages idea-sharing and fosters a supportive and engaging environment.

Security is paramount in the Staff Systems Engineer role at Visa. You will work closely with the Information Security Office to ensure that all solutions align with Visa's security requirements. This involves analyzing security alerts, diagnosing potential vulnerabilities, and implementing best practices to maintain a secure environment for essential communication tools.

When answering this question, detail your previous roles involving Microsoft Exchange, discussing specific projects, challenges faced, and technologies used. Highlight your practical experience with SFTP solutions, mentioning any pertinent troubleshooting scenarios that showcase your problem-solving skills.

In your response, explain your strategy for prioritization—such as assessing project urgency, resource availability, and potential impact on business operations. Provide examples from past experiences that demonstrate your organizational skills and how they led to successful project completion.

This is an opportunity to showcase your analytical and troubleshooting skills. Share a specific situation, outlining the problem, your approach to diagnosing it, the tools you used, and how you ultimately resolved the issue. Emphasize teamwork and communication if they played a role.

Discuss the methodologies you employ to stay updated with security policies, such as routine training and research. Mention how you apply these policies in your day-to-day tasks, ensuring your solutions meet compliance requirements while maintaining productivity and functionality.

Highlight your ability to distill complex technical jargon into understandable language for non-technical stakeholders. Provide examples where you've successfully communicated issues or solutions, emphasizing your empathy towards their perspective and your patience.

Explain how you value teamwork and collaboration, sharing stories of how you've successfully worked with cross-functional teams in previous roles. Discuss how you handle differing opinions or conflicts to foster a positive and productive work environment.

Your answer should reflect your commitment to continuous learning. Mention the resources you utilize to stay updated—such as webinars, industry publications, and professional networks—and how you apply this knowledge in your work to ensure Visa remains at the forefront of technology.

Choose an example that illustrates your innovative thinking or problem-solving skills. Describe the project's goals, your unique approach, and the impact it had on team productivity or system efficiency, underscoring your role in that success.

Discuss how you prioritize clarity and completeness in documentation, perhaps providing a framework you follow. Emphasize consistency in updates and collaboration with team members to ensure that documentation remains a useful resource for future reference.

Emphasize your quick-thinking abilities and your familiarity with escalation protocols. Discuss your approach to diagnosing the issue, communicating with relevant teams, and keeping stakeholders informed while working diligently to restore service.