Senior Manager, Technology Operations, Seller Fulfilled Returns Experience

Position Summary...

Walmart is seeking a Senior Manager, Returns Experience, to join our growing and fast-paced eCommerce Marketplace team focusing on the Seller-Fulfilled (SFF) business. If you are passionate about an entrepreneurial role which has high relevance, visibility and impact as well as regular interactions with Walmart executives, then this might be the right opportunity for you! In this role, you will be responsible for growing and managing Walmart Marketplace’s post customer purchase seller order lifecycle for SFF to provide a world-class returns experience for our Marketplace sellers and buyers.

The Walmart US eCommerce Marketplace team builds products that connect sellers across the world to buyers shopping our marketplaces, enabling access to our customers to over 550M+ items, and growing selection. Excellence in the end-to-end return experience is the cornerstone of our promise to our sellers and buyers.

What you'll do...

In this role, you will collaborate across internal Strategy, Product, Engineering, Operations, Procurement, and other partners to build returns experience solutions that provide our sellers with the tools and processes to propel their businesses to the next level, and for our buyers, a best-in-class returns experience. In short, you will be the single threaded leader responsible for designing, scoping, and building capabilities that allows Walmart SFF and our sellers to grow rapidly by optimizing returns from any origin and destination across the United States and several countries.

You will relentlessly look for ways to improve seller and buyer experience by increasing our capabilities and functionality to improve returns and reduce associated cost by providing tools, recommendations and communication solutions throughout the return’s lifecycle. You will apply a general management perspective and a data driven problem-solving approach, will be agile and able to apply the right frameworks, operating cadence, and business analysis & acumen to the business roadmap. As such, you will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the product and business outcomes. You’ll apply our business acumen and analytical mindset to separate signal from noise and provide sellers a dependable solution enabling them to win on our platform. This person will be skilled at engaging and communicating with executives across multiple domains (internal and external), as well as engaging at a detailed level across program management, operations, product, and tech.

You’ll sweep us off our feet if...

• You never stop innovating and enjoy solving problems.
• You use data to drive decisions and outcomes.
• You obsess over your customers and develop solutions that delight them.
• You are both a strategist and an operator skilled at developing a vision with achievable milestones and rolling up your sleeves to execute the work on your roadmap.
• You work with internal and external partners across both domestic and cross border eCommerce reverse supply chains and understand key metrics and actions that drive performance.
• You have excellent business writing and communication skills to engage with stakeholders and leadership at all levels, both internal and external.
• You engage at a detailed level across key stakeholders including product, strategy, and engineering.
• You are comfortable with multiple priorities and able to work in an ambiguous environment.
• You are organized, disciplined, and can manage multiple projects simultaneously.
• You’re experienced with executing cross-functional projects without direct authority over the teams involved.

You’ll make an impact by...

• Operating with Excellence – Develop strategies, manage and drive the 3P and Walmart networks to create the best returns experience.
• Delivering Results – Prioritize and balance multiple high-level projects and returns experience improvements.
• Thinking Big – You understand market trends, the competitive returns experience space, eCommerce marketplaces, and how this relates to what sellers want and how they behave. You anticipate your customers’ expectations and exceed them.
• Creating business strategies – Develop roadmap for key business initiatives and advocate for solutions allowing sellers to optimize post purchase and returns experience.
• Builder Mindset – Drive end-to-end ownership for system solutions for new features working with relevant cross-functional groups including product and engineering teams. Ensure critical business issues and product strategies are addressed in product decisions; drive process and policy changes based on feedback; drive resource allocation decisions.
• Working cross-functionally and across multiple locations – Communication, collaboration, and organization are key to your success. You will provide program leadership for cross-function teams to deliver on your strategy across business, product, tech, support, and operational organizations.
• Moving fast – Work in an agile and iterative team environment.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Bellevue, Washington US-11075:The annual salary range for this position is $108,000.00-$216,000.00

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Sunnyvale, California US-08479:The annual salary range for this position is $117,000.00-$234,000.00

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Bentonville, Arkansas US-09401:The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America