Weekend Cloud Support Engineer (APAC)

As a Weekend Cloud Support Engineer at WALT Labs, you will be tasked with maintaining cloud infrastructure, managing incidents, and providing technical support specifically related to Google Cloud Platform (GCP) services. You'll log, track, and prioritize support tickets using JIRA while managing incident resolutions via incident.io. Your role will also involve monitoring and optimizing GCP resources and collaborating closely with teams to implement effective solutions.

To be a strong candidate for the Weekend Cloud Support Engineer position at WALT Labs, you should have at least 3 years of proven experience with Google Cloud Platform (GCP) and a solid understanding of Kubernetes. Familiarity with incident tracking tools like incident.io, task management using JIRA, and observability tools such as Grafana are essential. Strong communication skills, problem-solving abilities, and certifications in GCP are also highly desirable.

While it's not strictly required, having knowledge of automation tools like Python or Terraform is definitely a plus for the Weekend Cloud Support Engineer role at WALT Labs. Such skills can enhance your ability to optimize cloud resources and streamline tasks, ultimately contributing to improved efficiency in our support processes.

The Weekend Cloud Support Engineer at WALT Labs is expected to work from Friday to Monday, 8 AM to 5 PM GMT+1. This role allows for some flexibility in scheduling to cover team absences or urgent needs within the same timezone, making it ideal for professionals seeking weekend-focused employment.

At WALT Labs, we believe in nurturing our team members' growth. As a Weekend Cloud Support Engineer, you'll have opportunities to stay updated with the latest Google Cloud advancements and participate in team knowledge-sharing initiatives. We encourage continuous learning and provide resources to help you hone your skills and potentially earn certifications in GCP.

When responding to this question, highlight specific projects where you've utilized Google Cloud Platform services. Discuss how you managed cloud resources, implemented solutions, and resolved incidents, demonstrating your technical skills and understanding of GCP's ecosystem.

Share your approach to incident management by describing how you use tools like incident.io and JIRA to log and track incidents. Discuss your method for prioritizing incidents based on impact and urgency, and give examples of how you've resolved high-stakes issues efficiently in the past.

Discuss your systematic approach to troubleshooting in cloud environments, including the use of observability tools like Grafana. You can mention how you diagnose issues, analyze logs, and implement solutions based on your findings.

Provide an example that showcases your problem-solving skills. Discuss the specific issues you encountered, the steps you took to address them, and the positive outcome that resulted from your improvements, illustrating your proactive mindset.

Speak to your experience with tools like incident.io and JIRA. Discuss specific features of these tools that you find particularly helpful for managing incidents and workflows, reinforcing your ability to contribute to team efficiency as a Weekend Cloud Support Engineer.

Outline key cloud security practices you adhere to, such as identity management, access controls, and data encryption. Offer examples of how you’ve implemented these practices to maintain secure cloud environments in your previous roles.

Share your strategies for continuous learning around GCP, such as following industry news, participating in webinars, or enrolling in training programs. Highlight specific resources you use to ensure your knowledge remains current, which is crucial for a Weekend Cloud Support Engineer.

Highlight the importance of clear and effective communication, especially when dealing with clients during incident resolutions. Share examples of how you’ve kept stakeholders informed and provided updates, ensuring transparency and trust.

Use this question as an opportunity to narrate a particularly difficult incident, focusing on your analytical skills and the steps you took to resolve the issue. Emphasize teamwork, collaboration, and the final outcome to demonstrate your capability.

Discuss your view on the balance between technical skills and customer service as a Weekend Cloud Support Engineer. Emphasize that a successful engineer must not only resolve technical issues efficiently but also empathize with clients to enhance their experience.