Position: Customer Service Representative
Location: On-site, 502 23rd St NW, Washington, DC 20037
Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $20 to $23 per hour, but you'll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!
Why Choose Whizz:
Competitive Salary: Earn between $20 - $23 per hour, based on your skills and experience.
Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter.
Salary Growth Potential: Show your commitment and watch your salary grow.
Leadership Opportunities: Ambitious CSRs can step into a Team Lead role after 3-6 months, based on their performance.
Team Oversight: Supervise and guide the customer service team, ensuring smooth daily operations and adherence to company policies and standards.
Training and Development: Organize and deliver training sessions for new and existing team members, fostering professional growth and improving team performance.
Performance Monitoring: Track and evaluate the performance of team members, providing constructive feedback, coaching, and support to achieve targets.
Reporting: Prepare and submit detailed reports to the management on customer service metrics, team performance, and client feedback.
Issue Resolution: Act as the escalation point for complex customer concerns or disputes, ensuring prompt and effective resolution.
Process Improvement: Identify opportunities to enhance customer service procedures, workflows, and tools, and implement approved changes.
Scheduling: Create and manage the shift schedules for the team, ensuring adequate coverage during operational hours.
Collaboration: Work closely with other departments to address cross-functional issues, improve processes, and maintain a seamless customer experience.
Inventory Oversight: Monitor and manage office supplies and customer area resources to maintain an organized and professional environment.
Client Interaction: Occasionally step in to assist with customer inquiries or issues during high-traffic periods or team member absences.
Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.
Training Provided: We believe in empowering you to reach new heights.
Commute on Us: Make your daily journey smoother and cost-effective.
401(k) Retirement Plan: Invest in your future.
Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour Shifts: Balance work and life seamlessly.
Competitive Salary: $20 - $23 per hour.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Whizz is seeking a proactive Legal & Compliance Counsel to spearhead their legal department while promoting e-bike subscriptions for gig workers.
Join Whizz as a Legal & Compliance Counsel to lead the legal function in a rapidly growing e-bike subscription startup.
Become a key player in Edfinancial Services as a Client Relations Representative, enhancing customer experiences through effective support.
Join PM Pediatrics as a Medical Assistant where you'll support primary patient care and enhance the healthcare experience in our urgent care settings.
Join Christian Brothers Automotive as an Automotive Service Advisor and help build lasting relationships with our guests while guiding them through the vehicle repair process.
Join Compass as a Manager in Customer Success to drive agent support and collaboration across multiple departments in the heart of Los Angeles.
Equus Workforce Solutions is looking for a dedicated Case Manager to support clients in overcoming employment challenges through personalized guidance and comprehensive case management.
Become a key player in Toast's mission to empower restaurants as a Field Customer Success Manager in San Antonio, TX.
Become a Customer Support Specialist at Lodgify and help revolutionize the vacation rental industry with your expertise in customer service.
Become a vital part of Artisan Design Group as a Customer Care Representative, where your skills in communication and collaboration enhance our customer service experience.
Join Cayuse as an Interpreter and help bridge communication barriers for individuals in Oregon across multiple sectors.
As a Senior Customer Success Manager at Recharge, you'll provide strategic guidance and support to high-profile e-commerce brands, fostering growth and retention.
Be a pivotal part of the Hy-Vee team as a Food Service Manager, focusing on customer satisfaction and leading a dynamic kitchen staff.
Be a pivotal part of Scan.com's team as a Patient Operations Manager, enhancing operational efficiency and customer satisfaction in our fast-paced digital health environment.
Join UChicago Medicine as a Medical Assistant, contributing to a leading academic healthcare system while providing essential support to the Family Medicine team.
At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit histor...
60 jobsSubscribe to Rise newsletter