Sr SaaS Implementation Manager, Engagement Management

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Come join the Evisort team at Workday. Our mission is to change the way business deals get done. In an industry plagued by inefficient and ineffective contract management systems, we provide a solution that accelerates, scales, and protects the business, enabling contract professionals to become their company’s superhero.

We build ground breaking AI technology that makes contracts searchable and simplifies deal-making processes to supercharge business while helping to reduce costs and handle risk. We automate manual work, facilitate partnership, and streamline operations so businesses can make better decisions.

By reimagining legal documents, we take the stress out of contract management, empowering brilliant people to do their best work while fueling exponential growth.

Our team is keenly passionate about several of Workday’s core values, including innovation, integrity, and employees. If this sounds exciting, we'd love to consider your application! Read on to learn more.

About the Role

At Evisort, our program managers are involved in all aspects of important implementing solutions, including client management, the implementation lifecycle, driving value, and being a trusted partner. PM’s are customer-centric, influencers, tech savvy, and able to directly run and influence some of the most strategic and exciting accounts.

You will build out appropriate project implementation plans and timelines for the design and implementation of Evisort’s products: AI Contract Analytics and No-Code Workflow for Contracts. The goal, accelerate digital and ground-breaking contract lifecycle management and intelligent analytics, while ensuring smooth implementations.

The PM will collaborate closely with the Professional Services Implementation Consultants, Engineering, Data Science and Product teams to onboard and align the customer partners to the implementation plan, and incorporate any project plans, achievements, or other key dates from the customer’s plan(s) into a combined plan for execution.

Additionally, this position works closely with Account Executives, Transformation Consultants and Customer Success Managers to ensure the business’ value, success criteria and process result in high user adoption and usage in the adoption phase, leading to renewals, upsells, expansion, and advocacy across your portfolio of accounts.

What You’ll Do:

• Lead a diverse portfolio of projects at any given time, ensure alignment of internal and external teams, and serve as the point of contact for the implementation of new customers.  

• Develop and take ownership of client’s implementation plan: achievements, project risks and mitigation strategies and address other line items relevant to efficiently delivering an enterprise SaaS product.

• Follow an agile Kanban-based implementation methodology.Lead aspects of change management and implementations with some of the largest and most strategic accounts.  

• Track high-level business needs and ensure the solution aligns to deliver business benefits.

• Produce project-level reports covering overall status, milestone tracking, risks/issues, and mitigation plans.

• Maintain trusted and positive partnerships across a wide array of subject areas and teams.

• Facilitate cross-functional communication to ensure smooth execution with collaborators.

• Represent the voice of the customer to provide input into the core product, marketing, and sales process.

About You

Basic Qualifications

• 5+ years demonstrated ability an external client-facing program manager, having balanced multiple project management subject areas (Iterative; Agile; SCRUM/KANBAN)

• 3+ years demonstrated ability with modern software and implementation processes, including enterprise SaaS deployments

Other Qualifications

• Ability to formulate, prioritize, monitor, and lead inter-connected projects with fractionally deployed resources. 

• Ability to meet timelines, budgets, and resource plans for long-term projects

• Outstanding communication skills, highly organized, and customer intuitive

• Highly collaborative with a team-first attitude; can work effortlessly and successfully across all departments

• Compassionate, insightful positive attitude with a desire to help our customers reach their goals

• Legal, legal operations, contract management, and product development experience a plusPMP/PMI or SCRUM certification is a plus 

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!