Discovery Representative

A Discovery Representative at Travel + Leisure Co. is responsible for greeting guests post-sales presentations, conducting surveys regarding their experiences, and professionally presenting the Discovery program. The goal is to sell this trial program effectively while adhering to company sales quotas. You'll also need to address clients' post-sale inquiries, ensuring they are satisfied with their experiences.

To apply for the Discovery Representative role at Travel + Leisure Co., you need a high school diploma or equivalent. Previous experience in timeshare sales is essential, along with the ability to make sales presentations and work independently. Meeting the performance standards and not being on any level of corrective action is also essential to qualifying for this position.

Travel + Leisure Co. offers a range of rewards for Discovery Representatives. Associates working 30 or more hours per week can access benefits that include medical, dental, vision, and flexible spending accounts, alongside retirement plans like a 401k with employer match. They also have programs for paid time off and employee wellness, making it a fulfilling workplace.

A successful Discovery Representative at Travel + Leisure Co. must possess strong communication and sales skills, along with the ability to engage with guests meaningfully. Being self-motivated, organized, and adhering to company policies is crucial. The ability to effectively convey the benefits of the Discovery program while maintaining customer satisfaction is key.

Discovery Representatives at Travel + Leisure Co. experience a dynamic and inclusive work environment. With continuous opportunities for learning and growth, the team focuses on delivering high-quality service while having fun and celebrating collective achievements. It's a place where hospitality shines and careers flourish.

In your response, highlight your relevant sales experience, particularly in timeshares. Emphasize your successful sales strategies, how you've built rapport with clients, and any quotas you’ve met or exceeded, demonstrating your readiness for the role.

Discuss your approach to follow-ups after the sale. Explain how you address client inquiries to resolve issues or confirm satisfaction, emphasizing your commitment to enhancing customer experience and building long-term relationships.

Outline your approach by discussing the importance of understanding client needs, presenting the Discovery program's benefits clearly, and creating a compelling narrative to encourage purchases. Mention any specific techniques you've found effective in closing sales.

Explain your method for calmly addressing objections by actively listening to the client's concerns and readdressing them with factual information. Include examples of past experiences where you've successfully turned objections into sales.

Use this question to provide a specific example of a time you achieved or surpassed a sales goal. Highlight the techniques you used, your persistence, and the satisfaction of helping a client, showcasing your sales acumen.

Discuss your understanding of Travel + Leisure Co.'s unique travel experiences and programs, highlighting how these differentiators can appeal to customers. Include specifics about the Discovery program that could impress potential clients.

Talk about intrinsic motivations, such as the thrill of completing sales and the joy of helping clients create memorable experiences. Associate these motivations with the values of Travel + Leisure Co. and their mission.

Describe your preparation process, including researching the client’s preferences, practicing your presentation, and anticipating questions they might have. Emphasize the importance of customizing your approach to enhance effectiveness.

Explain your organizational strategies, such as using CRM tools to track customer interactions, setting reminders for follow-ups, and keeping clear notes on client preferences, all while ensuring you promptly meet their needs.

Discuss how collaborating with colleagues enhances your performance, such as sharing leads, strategies, and insights, and how a team-oriented environment aligns with the supportive culture at Travel + Leisure Co.