Key jobs insde Big Tech companies & internal career moves

This course provides a comprehensive overview of the essential departments within a Software as a Service (SaaS) company, exploring how each function collaborates to deliver high-value, cloud-based software solutions. Ideal for aspiring SaaS professionals, business leaders, or anyone interested in the SaaS industry, this course breaks down the core areas of Product Development, Operations, Customer Success, Marketing, Finance, Legal, HR, Analytics, and IT. This course will also allow you to understand HOW to jump from a non-customer facing role, to a customer facing role in a SaaS company.Learners will discover the unique structure and purpose of each department, gaining insights into how they contribute to the product lifecycle-from initial development and technical infrastructure to customer acquisition and long-term support. A special focus will be on the Customer Success function, encompassing Presales, Sales, and PostSales, and how it plays a pivotal role in ensuring customer satisfaction, retention, and product adoption.By the end of this course, participants will understand how each department functions individually and as part of a cohesive whole to support a SaaS company's growth and customer success. This course equips participants with practical knowledge and skills to work effectively within a SaaS organization, whether in product development, customer success, or supporting roles, and to understand how to transition from one role to another along their professional career.