Clinical Supervisor: Nursing - job 1 of 2

At 21st Century Home Health Services (21HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family. With over 400 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area. We provide care to over 3,000 patients in San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado and Sacramento Counties.

Our Clinicians are not only dedicated to the patients we serve, but to each other. The proof is in our outcomes: Hospital readmission rates for 21st Century HHS are consistently under 10% while the industry average is over 15%.

21HHS has set a new standard for employee satisfaction in the home health industry, achieving industry-leading engagement results. Recognized as a 2024 Top Workplace , 21HHS fosters a supportive and empowering work environment through open communication, professional growth opportunities, and a culture of recognition.

Key accomplishments include:

San Francisco Chronicle's Top Workplaces in the Bay Area: Ranked 3rd among medium-sized companies and 1st among Home Health Agencies.

Nationwide Healthcare Recognition: Ranked 12th among medium-sized healthcare companies and 1st among Home Health Agencies.

Positive reviews from patients and employees on platforms like Yelp, Google, Glassdoor, and Indeed further validate 21HHS's commitment to quality care and workplace excellence. By prioritizing employee engagement and satisfaction, 21HHS attracts top talent and ensures exceptional care for its patients, cementing its status as a leader in the home health industry.

All Opportunities at 21hhs require you to be in the field visiting patients homes. We do not offer work from home/remote opportunities unless noted.

Full- Time Clinical Supervisor: Nursing

Anticipated Coverage area: Placer County Area

In this leadership role, reporting the Director of Nursing, you will be responsible for ensuring that patient care is coordinated and managed appropriately by a team of Registered Nurse (RN) Case Managers and LVNs.  You will serve as the first point of escalation ensuring support is easily accessible in a timely fashion; You will participate in the identification, development, design, and implementation of nursing educational programs to support clinical excellence and determine success measures and evaluate the effectiveness of these programs to promote ongoing staff development as well as patient and customer satisfaction. You will also meet regularly with our customer to maintain relationships and provide updates such as readmission reports, offering insights to improve patient outcomes and reduce readmissions.

This is a hybrid of field work and on site based at 21HHS office:

Sacramento Office: Spend 2 days per week in the office for administrative and team management duties.

Fieldwork: Spend 3 days per week (average 12+ visits/per week) in the field conducting supervisory visits and offering direct support to RN Case Managers

• Responsible for in the field oversight of clinicians who provide care and treatment to patients in their place of residence.
• Daily patient activities: Handles incoming calls timely, and follows up as necessary to ensure appropriate actions are taken to meet the internal and external customer needs.
• Coordinates training and educational programs for nurses within the field to improve clinical outcomes and competencies. 
• Assesses staff learning needs and formulates specific plans and goals for next evaluation period with employees, performs administrative call duties, and serves as a role model and resource for staff. 
• Functions as the first point of contact for field clinicians to assist in patient care escalations etc. 
• Coordinates at least bi-weekly Case Conferences with clinical team to discuss patients' progress and for revision of the care plan as needed to meet planned outcomes.
• Reviews and evaluates each case by reviewing the services provided by clinicians, conferences, record review, discusses and verifies impressions, instructs and guides clinicians to promote more effective performance and delivery of quality home care services, and is available at all times during operating hours to assist clinicians as appropriate.
• Reviews patient’s clinical diagnosis, medications, procedures and clinical course.
• Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing a plan of care.

• Rapidly growing area
• Low turnover/High morale
• Career Opportunities
• Helpful software and communication tools
• Outstanding benefits for you and your family including 401k with matching. Generous PTO, Medical, Dental, Life Insurance, Flexible Spending Accounts (FSA), Pet Insurance and More!
• Competitive compensation

• Two years' management or supervisory experience within the past five (5) years in a health care setting, preferably in Home Health.
• Graduate of an accredited school of nursing, Bachelor’s Degree preferred.
• Current CA Registered Nurse License (RN) 
• Current Basic Life Support (BLS) Card
• Valid CA Drivers License with acceptable driving record All license and certifications must be current at time of hire and sustained throughout your employment

21st Century is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.