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Senior Manager, Maintenance & Metrology - job 1 of 2

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on XFacebookInstagramYouTubeLinkedIn and Tik Tok.

Job Description

This role reports to the Director of Site Operations and is a key leader in Site Operations, responsible for the Maintenance and Metrology departments in a 24/7, high-throughput biologics production facility. The Sr. Manager of Maintenance & Metrology provides and supports the activities and operational requirements for effective delivery of services that include performance metrics, services, utilities upkeep, and manufacturing technical support across manufacturing, S&T, and R&D functions.  This position has managerial responsibilities over a large technical organization comprised of front-line leaders, tradespeople, planners, and technicians that execute various maintenance tasks (predictive, planned, and demand) and includes managing the department budget and driving improvements to maintenance processes and asset efficiency.        

• Lead site Maintenance Excellence Program (MEP) responsible for MEP KPIs and driving overall performance. Develop and present monthly KPI report-outs for the organization, track data related to KPIs, and lead improvement initiatives across the organization.

• Supervise the day-to-day activities of exempt and nonexempt technical personnel. Provides leadership for the organization, setting and executing the strategic vision of the department.

• Serve as the face of the organization to internal and external customers.  Act as the conduit for communication between the department and site leadership, ensuring organizational changes, initiatives, and site performance are communicated to direct reports.

• Responsible for department performance management, including goal setting, growth plans, performance feedback, and performance assessments for direct reports. 

• Ensure timely and effective execution of maintenance tasks including planned maintenance, demand maintenance, calibrations, troubleshooting, and all other work types in their area of responsibility.

• Manage scheduling and execution of external support groups and vendors performing work within the manufacturing and utility areas.

• Responsible for the Asset Life Cycle Management processes within Maximo, ABC’s Computerized Maintenance Management System (CMMS), including work order management and documentation compliance.

• Responsible for the department’s compliance with all policies and procedures, EH&S requirements, cGMP requirements, other regulatory body requirements (FDA, OSHA, EPA, etc.), and timely corrective actions to any gaps in these areas.

• Work with the Reliability Engineering department on Root Cause Analysis (RCA) in response to major equipment failures and execute Reliability Centered Maintenance (RCM) program initiatives to develop long-term solutions to recurring issues.

• Work with Engineering to review design and installation plans for new equipment and provide feedback on specifications to ensure the reliability and maintainability of new and modified installations.

#LI-AL1

Qualifications

Qualifications:

• A bachelor’s degree in engineering, science, or related discipline with 10+ years of relevant experience in engineering, maintenance, metrology, or reliability. A post-graduate education/degree may contribute towards the desired years of experience.

• 5+ years of experience leading a team with direct managerial responsibilities including, but not limited to, delivering formal and informal feedback, addressing performance concerns and rewarding high performers, and improving team performance.

• Experience in a cGMP environment is desired.

• Possesses a strong technical knowledge and application of concepts, practices, and procedures. Works on problems of complex scope where analysis of situations or data involves multiple competing factors. Exercises judgment and advises management as to the appropriate actions.

• Experience with diverse customer base with a track record of outstanding customer service. Maintains strong working relationships with internal and external collaborators. Listens to and understands others' points of view and articulates tactfully and respectfully one's own perspective orally, in writing, and in presentations.

• Requires strong attention to detail and mental concentration to ensure accuracy and compliance with procedures and regulatory conditions.

• Must be results driven, demonstrating strong problem solving and analytical skills to strive to meet all targets and metric standards as set by site/department and division leaders.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

  • This job is eligible to participate in our short-term incentive programs. ​

  • This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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Average salary estimate

$120000 / YEARLY (est.)
min
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$100000K
$140000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager, Maintenance & Metrology, AbbVie

Join AbbVie as a Senior Manager of Maintenance & Metrology in Worcester, MA, where you will play a pivotal role in our Site Operations team. Reporting directly to the Director, you will lead the Maintenance and Metrology departments within a dynamic 24/7 biologics production facility. This exciting opportunity is perfect for someone passionate about driving operational excellence in a fast-paced environment. As the Sr. Manager, you will oversee a large, technical team comprised of skilled tradespeople and technical experts, ensuring they excel at predictive, planned, and emergency maintenance tasks. Your leadership will directly impact the performance of our Maintenance Excellence Program (MEP) by establishing key performance indicators and managing departmental budgets. Not only will you be responsible for developing the technical team's skills, but you'll also interface with internal and external stakeholders, making sure that our operational goals and initiatives are communicated clearly. This role requires someone who thrives under pressure, manages compliance with safety and regulatory standards, and seeks continuous improvement in our maintenance processes. You’ll cultivate a supportive work environment and drive the organization towards maintaining the highest standards of operational performance. If you're looking to make a real difference in a company that values the well-being of patients and the success of its team members, AbbVie offers you the platform to do just that.

Frequently Asked Questions (FAQs) for Senior Manager, Maintenance & Metrology Role at AbbVie
What are the main responsibilities of a Senior Manager, Maintenance & Metrology at AbbVie?

As the Senior Manager of Maintenance & Metrology at AbbVie, your primary responsibilities include leading the Maintenance Excellence Program, supervising day-to-day activities of technical personnel, managing departmental budgets, ensuring compliance with various regulatory standards, and driving continuous improvement initiatives across the organization. You will also oversee the execution of maintenance tasks and communicate important updates to both internal and external stakeholders.

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What qualifications are needed for the Senior Manager, Maintenance & Metrology position at AbbVie?

To qualify for the Senior Manager of Maintenance & Metrology position at AbbVie, you should hold a bachelor’s degree in engineering, science, or a related field with at least 10 years of experience in engineering, maintenance, or metrology. Additionally, you need a minimum of 5 years in a managerial role, where you have experience in a cGMP environment. Strong technical knowledge, effective communication skills, and a proven ability to manage teams are also crucial.

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How does AbbVie ensure compliance in the Maintenance & Metrology departments?

At AbbVie, compliance in the Maintenance & Metrology departments is ensured through rigorous adherence to established policies and procedures, as well as environmental health and safety (EH&S) requirements and cGMP regulations. The Senior Manager will play a critical role in monitoring compliance, performing necessary corrective actions in response to any gaps, and training the team to maintain high standards.

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What is the significance of the Maintenance Excellence Program (MEP) in AbbVie?

The Maintenance Excellence Program (MEP) at AbbVie is integral to optimizing the performance of the Maintenance and Metrology departments. As the Senior Manager, you will lead MEP initiatives that focus on developing key performance indicators (KPIs), tracking performance metrics, and implementing improvement initiatives. This helps enhance operational efficiency and reliability in AbbVie’s high-throughput biologics production facility.

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What skills are essential for the Senior Manager, Maintenance & Metrology position at AbbVie?

Essential skills for the Senior Manager of Maintenance & Metrology position at AbbVie include strong leadership capabilities, technical expertise, excellent communication and interpersonal skills, problem-solving abilities, and attention to detail. You should also be results-driven and possess strong analytical skills for managing the maintenance lifecycle and performance metrics effectively.

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Common Interview Questions for Senior Manager, Maintenance & Metrology
Can you describe your experience with maintenance management in a cGMP environment?

In your response, highlight specific roles where you've managed maintenance in a cGMP setting, focusing on your understanding of regulatory requirements, compliance standards, and how you've contributed to maintaining quality controls. Be sure to illustrate your achievements, such as improving maintenance efficiency or leading successful audits.

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How would you approach leading a diverse team of technical personnel?

When answering, emphasize your leadership style, including how you foster communication and collaboration among team members. Provide examples of how you've previously motivated teams, addressed performance issues, and recognized high performers to enhance team dynamics and overall productivity.

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What strategies do you implement to ensure continuous improvement in maintenance processes?

Discuss your methodology for identifying areas of improvement, which may include tracking KPIs, using feedback mechanisms, and implementing technology solutions. Share specific examples of past improvements you’ve led, showcasing your analytical skills and results-driven mindset.

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How do you handle regulatory compliance in maintenance tasks?

In answering this question, explain how you ensure all maintenance protocols align with FDA, OSHA, and EPA requirements, including how you train your team and perform regular audits. Providing an example of how you've successfully navigated compliance will strengthen your response.

Join Rise to see the full answer
What experience do you have with asset life cycle management?

Detail your familiarity with asset life cycle management processes, especially in using CMMS like Maximo. Highlight how you’ve managed work orders, inspections, and documentation compliance to optimize asset reliability and efficiency.

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How do you prioritize maintenance tasks in a busy environment?

Explain your approach to task prioritization, which should consider operational impact, resource availability, and compliance requirements. Use specific situations from your past experiences to illustrate your decision-making process and flexibility in handling unexpected challenges.

Join Rise to see the full answer
Describe a time when you had to communicate difficult information to upper management.

Focus on the importance of clear communication in these situations. Share a particular instance where you delivered challenging news, detailing your approach to ensure an effective and respectful dialogue, and the outcome you achieved.

Join Rise to see the full answer
What methods do you use for performance management of your team?

Discuss your approach to setting goals, providing feedback, and facilitating professional development. Highlight specific tools or methodologies you've used to assess performance and promote team growth.

Join Rise to see the full answer
How do you integrate reliability engineering practices into your maintenance strategy?

Illustrate your understanding of reliability engineering and how you’ve implemented its principles into maintenance strategies. Mention any specific tools you’ve utilized for root cause analysis and how those efforts have contributed to reducing downtime or improving asset reliability.

Join Rise to see the full answer
What motivates you to succeed in a role like the Senior Manager, Maintenance & Metrology?

In your response, share personal and professional motivations that drive your success. This could include your passion for operational excellence, commitment to safety and compliance, and dedication to improving the team and the organization as a whole.

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Work/Life Harmony
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Growth & Learning
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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: i...

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DATE POSTED
April 22, 2025

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