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Manager, Data & Analytics Strategy - Unification & Enrichment (REMOTE)

Company Description

Job Description 

We are seeking an experienced data analytics professional who understands the strategy and tools necessary to enable Abercrombie & Fitch to better unify & enrich customer data for insights & activation. The ideal candidate is a customer-obsessed, outcome-oriented leader who can inspire cross-functional teams to develop and deploy data and analytics solutions that deliver value and efficiency for the business.

In this role, you will be responsible for overseeing the requirements gathering, sourcing, data strategy and implementation of key Data & Analytics platforms to ensure they’re set up to deliver against our roadmap and value targets, as well as ongoing support & backlog grooming of day-to-day platform enhancements. Platforms include our Customer Data platforms & Identity Resolution Solutions, including customer data lakes and diagnostic tools. This role is heavily cross functional, partnering primarily with our Global Technology team, Data & Analytics team and other business functions, to successfully translate business requirements into data & platform requirements.

Your responsibilities expand across global markets, with the local marketing and analytics teams being your key customer. Being a subject matter expert on AnF’s data, technology and analytics stack is going to be critical to ensure you’re able to provide the necessary support and education for the marketing teams.

This role will report directly to the Director, Customer Data Strategy

What Will You Be Doing? 

 

  • Own and drive vision and strategy of customer data and analytics platforms (CRM, Loyalty, Customer 360) to support Customer Data vision and roadmap
  • Consult on all major projects leveraging internal customer data, including enterprise data lake, marketing & digital platforms and internal analytics solutions.
  • Ensure requirements and setup align with the broader vision for how we connect with our leading-edge cross-channel vision for customers
  • Lead engagement with markets as it relates to education and support of data and analytics tools and capabilities
  • Coordinate closely with key stakeholders within Data Analytics, Marketing and Technology
  • Support customer data privacy strategy and vision, translating legal requirements to data and tech requirements within internal customer data systems
  • Own final decisions on backlog prioritization and refinement for owned customer data and analytics platforms, including CRM.

What Do You Need To Bring? 

  • Deep experience in customer data and analytics products such as CDPs, CRMs & DataLakes (Snowflake experience preferred)
  • Strong experience working with relational databases and many to many id structures
  • Experience using SQL, SnowSQL or Python required
  • Strong acumen in the CRM/ identity resolution space, including knowledge of advanced customer segmentation and propensity modeling techniques
  • Confident working in a fast-moving environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needs
  • Good sense of curiosity with genuine desire to learn and think with agility – identifying patterns/trends and applying them in new and unfamiliar situations
  • Robust collaboration skills, with demonstrated experience working cross-functionally
  • Self-starter mindset with a knack for solving complex problems

Requirements:

  • Bachelor’s or Master’s degree or equivalent work experience
  • 10+ years in customer and analytics space, ideally in retail
  • 5+ years working directly in CDPs, Tealium experience a plus
  • Working level knowledge of SQL or Python required; SnowSQL preferred

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.  

Our Values 

Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

  • Incentive Bonus Program  
  • Paid Time Off and Work From Anywhere Flexibility    
  • Paid Volunteer Day per Year, allowing you to give back to your community 
  • Merchandise Discount 
  • Medical, Dental and Vision Insurance Available 
  • Life and Disability Insurance 
  • Associate Assistance Program 
  • Paid Parental and Adoption Leave 
  • Access to Carrot to support your unique parenthood journey 
  • Access to Headspace dedicated to creating healthier, happier lives from the inside out 
  • 401(K) Savings Plan with Company Match 
  • Opportunities for Career Advancement, we believe in promoting from within 
  • A Global Team of People Who'll Celebrate you for Being YOU 

    Additional Information

    ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

    This role allows for remote work across the U.S.. Therefore, in states and cities that require the hourly or salary compensation or pay range to be included in a job posting, the recruiting pay range for this position is $130,000 - $140,000. Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future.

     

    Average salary estimate

    $135000 / YEARLY (est.)
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    $130000K
    $140000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Manager, Data & Analytics Strategy - Unification & Enrichment (REMOTE), Abercrombie and Fitch Co.

    Exciting opportunities await with Abercrombie & Fitch Co. as we look for a Manager, Data & Analytics Strategy - Unification & Enrichment to join our dynamic team remotely! In this pivotal role, you'll harness your expertise in data strategy and analytics to enrich our customer data and help drive impactful insights. As a customer-focused leader, your passion for innovation will inspire cross-functional teams to develop analytics solutions that truly add value. Your main responsibilities will revolve around overseeing the implementation and maintenance of our Data & Analytics platforms, collaborating closely with our Global Technology and Data & Analytics teams, as well as local marketing functions. This position isn't just about analyzing data; it’s about translating complex requirements into actionable strategies and fostering an ecosystem where data drives our business decisions. A strong grasp of customer data platforms, relational databases, plus a knack for utilizing SQL or Python, will be imperative. Join us at Abercrombie & Fitch Co. where your contributions will significantly enhance our approach to customer engagement and make a real difference in our fast-paced environment. Together, let’s create top-notch customer experiences grounded in insightful data!

    Frequently Asked Questions (FAQs) for Manager, Data & Analytics Strategy - Unification & Enrichment (REMOTE) Role at Abercrombie and Fitch Co.
    What are the responsibilities of a Manager, Data & Analytics Strategy - Unification & Enrichment at Abercrombie & Fitch?

    As a Manager, Data & Analytics Strategy - Unification & Enrichment at Abercrombie & Fitch Co., your main responsibilities include driving the vision and strategy of customer data platforms, consulting on major projects that leverage internal customer data, and ensuring that the requirements align with our customer engagement goals. You'll also play a vital role in supporting privacy strategies and leading efforts to educate stakeholders on our data and analytics tools.

    Join Rise to see the full answer
    What qualifications are required for the Manager, Data & Analytics Strategy role at Abercrombie & Fitch?

    To be a successful candidate for the Manager, Data & Analytics Strategy role at Abercrombie & Fitch Co., you should possess a Bachelor’s or Master’s degree or equivalent experience, with at least 10 years in the customer analytics space, specifically within retail. Strong hands-on experience with customer data platforms, CRM systems, and advanced SQL or Python skills is also essential.

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    What sort of experience do I need for a Manager position in Data & Analytics Strategy at Abercrombie & Fitch?

    Candidates should ideally have over 10 years of professional experience in customer and analytics fields, with at least 5 years devoted specifically to Customer Data Platforms (CDPs) and a deep understanding of CRMs and Data Lakes, preferably Snowflake. This role requires a blend of analytical and strategic skills to effectively manage data-related initiatives.

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    How does the Manager, Data & Analytics Strategy role impact Abercrombie & Fitch's overall business?

    The Manager, Data & Analytics Strategy - Unification & Enrichment plays a crucial role in shaping how Abercrombie & Fitch Co. leverages customer data to enhance marketing efforts and drive business value. By unifying and enriching our customer insights, you will enable informed decision-making that enhances customer engagement and supports our brand’s growth.

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    Can I work remotely as a Manager in Data & Analytics Strategy at Abercrombie & Fitch?

    Yes! The Manager, Data & Analytics Strategy - Unification & Enrichment position at Abercrombie & Fitch Co. is designed for remote work across the U.S., allowing you the flexibility to perform your responsibilities from anywhere while contributing to our innovative team.

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    Common Interview Questions for Manager, Data & Analytics Strategy - Unification & Enrichment (REMOTE)
    What experience do you have with customer data platforms?

    In your response, highlight specific platforms you’ve worked with, such as CDPs or CRMs, detailing the projects you've led or contributed to. Make sure to discuss your specific role, the outcomes of those projects, and any technologies like Snowflake or Tealium you’re familiar with.

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    How do you prioritize tasks in a fast-paced environment?

    Share a personal example demonstrating your ability to manage multiple concurrent priorities. Discuss the techniques you use for prioritizing tasks, such as using a matrix system or involving stakeholders for their input to balance workloads effectively.

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    Can you describe your experience with SQL and data analytics?

    Provide specific examples of how you have used SQL in previous roles, including any analyses you performed or reports you generated. Discuss any challenges you faced and how your analytical skills helped overcome them.

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    How do you ensure compliance with customer data privacy regulations?

    Talk about your familiarity with data privacy laws and regulations, such as GDPR or CCPA. Describe how you have worked to align data practices within your previous roles to ensure compliance and promote ethical data usage.

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    What strategies do you utilize to communicate complex data insights to non-technical stakeholders?

    Describe your approach to simplifying data insights for varying audiences, perhaps by using visual aids or storytelling techniques, ensuring they understand the implications and can make informed decisions.

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    How do you approach collaboration with different teams?

    Share an example of a cross-functional project you’ve worked on. Discuss how you foster collaboration, the roles of different stakeholders, and how you ensure smooth communication between teams.

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    What kind of metrics do you use to gauge the effectiveness of data-driven strategies?

    Identify specific KPIs you’ve tracked, such as conversion rates, customer engagement levels, or data accuracy scores. Explain how you analyze these metrics over time to measure success and drive improvement.

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    Discuss a challenging data-related problem you've solved.

    Detail the problem, your analytical approach, and the solutions you implemented. Discuss the impact of your solution on the organization and any lessons learned from the experience.

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    Why do you want to work at Abercrombie & Fitch Co.?

    Align your values with those of Abercrombie & Fitch Co. Discuss your enthusiasm for their focus on customer engagement and commitment to a collaborative workplace. Highlight how this aligns with your career goals and your desire to further enhance customer experiences.

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    What is your strategy for continuous learning and adapting in the data analytics field?

    Show your commitment to professional development by discussing courses, certifications, or conferences you have attended. Explain how you stay current on industry trends and feedback you seek from peers to enhance your expertise.

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    Founded in 1892, Abercrombie & Fitch Co (A&F) through its subsidiaries, is a specialty retailer of casual apparel for men, women and kids. Through stores and direct-to-consumer operations, the company is engaged in selling an array of products, in...

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    DATE POSTED
    December 12, 2024

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