Fast Facts

The Academic Success Manager role involves collaborating with health education institutions to deliver innovative educational solutions, focusing on faculty and student engagement for increased success and satisfaction.

Responsibilities: Key responsibilities include developing faculty networks, engaging with stakeholders to understand their challenges, demonstrating GME solutions, supporting e-product trials, facilitating training sessions, and tracking account metrics to enhance customer experiences.

Skills: The position requires excellent communication skills, experience in a customer-facing role within educational or software organizations, the ability to build rapport with diverse stakeholders, and knowledge of medical curricula and digital education trends.

Qualifications: Preferred qualifications include proven collaborative skills in a remote team setting and an understanding of educational institution structures and decision-making processes.

Location: Home based in Oregon, USA, with a willingness to travel up to 50%.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $65,000 - $85,000.

Academic Success Manager 

Are you a passionate about Customer Success? 

Do you enjoy being part of team that collaborates to deliver cutting-edge health education solutions? 

About our Team 

In Global Medical Education, we are trusted partners to health education institutions in providing innovative teaching and learning solutions. The Academic Success team are focused on faculty and student engagement including their success and satisfaction in adapting Elsevier solutions. 

About the Role 

As Academic Success Manager, you will become the trusted advisor for the customer while protecting the revenue base. You will reveal up new opportunities in health workforce education institutions. You will help customers gain value from our content and platforms through delivering engaging training sessions. 

Responsibilities

• Develop faculty networks and identify key stakeholders through campus visits, online interactions and social media engagement. 
• Engage in discussions with faculty, curriculum leaders, and deans to understand their challenges and decision-making processes. 
• Effectively demonstrate GME solutions, aligning them with institutional goals to showcase their value. 
• Generate opportunities for institutional e-products and collaborate with the sales team to convert them. 
• Create a targeted territory plan for strategic demand generation and support e-product trials through onboarding and ongoing training. 
• Enhance client experiences with effective training, technical support, and initiatives to boost engagement and curriculum integration. 
• Facilitate training sessions and provide expert product support for stakeholders regarding the GME digital solutions portfolio. 
• Manage onboarding of Education eProduct solutions for key faculty, students, and librarians. 
• Track account-specific metrics and adjust success plans as needed. 
• Monitor usage dashboards against objectives and develop action plans as necessary. 
• Conduct academic business reviews with assigned customers and lead face-to-face trainings and webinars to ensure healthy usage and renewal revenue. 
• Capture customer feedback and share insights with relevant teams using established processes. 

Requirements

• Proven ability to work collaboratively in a remote team-oriented environment. 
• Excellent communication skills with strong presentation capabilities, including experience with remote presentations and proficiency in online presentation tools. 
• Experience in a customer-facing role within academic/education, content, or software organizations. 
• Ability to build rapport and credibility with a diverse range of stakeholders. 
• Knowledge of medical school and health profession curricula and programs, with a strong understanding of trends in 21st-century education in the era of digital transformation. 
• Demonstrated understanding of educational institution structures and decision-making processes. 
• Willingness to travel as needed (maximum 50%). 

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals’ advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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