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General Manager - Darwin Airport Hotels & Resort

Company Description

Lead the Future of Hospitality at Darwin Airport Hotels 

Novotel, Mercure, and ibis Darwin Airport Hotels & Resort, located just moments from Darwin Domestic and International Airport, offers a unique and dynamic environment for both business and leisure travellers. The properties feature a range of accommodations, including newly renovated rooms, pool villas, suites, and bungalows, all designed to showcase Darwin’s tropical environment. Recent extensive renovations have introduced a new 1 million-litre lagoon pool, new poolside Cafe, tropical poolside cabanas, and a children’s aquatic playground, providing a resort-style experience just minutes from the airport. 

In addition to a variety of accommodation options, the properties boast two restaurants with one of those due to re-open soon fully renovated, a fitness centre, and versatile conference and meeting facilities. The resort’s prime location, combined with a range of amenities, provides an exciting and fast-paced work environment, in a newly revitalised, growing destination. 

Job Description

We are seeking an experienced and visionary General Manager to oversee the operations of the Novotel, Mercure, and ibis Darwin Airport Hotels & Resort. As General Manager, you will play a pivotal role in leading and developing a talented team, ensuring seamless operations across all properties, and driving profitability. You will oversee the strategic direction, inspire exceptional guest experiences, and maximise operational results while maintaining strong relationships with owners, stakeholders, and guests. You will also lead the opening of the fully refurbished restaurant due to open in May, providing an enhanced dining experience for guests. 

This is an exciting opportunity for an accomplished hotel professional who thrives in a leadership role. As General Manager, you will be responsible for: 

  • Leading the management and strategic direction of the Novotel, Mercure, and ibis Darwin Airport Hotels & Resort. 
  • Developing an engaged leadership team to deliver operational excellence across all hotels. 
  • Driving revenue growth through effective yield management, strategic marketing initiatives, and maximising the guest experience. 
  • Fostering strong relationships with key stakeholders, including owners, guests, and suppliers. 
  • Ensuring long-term profitability and sustainability across the hotels. 
  • Fostering a positive, inclusive team culture that reflects the Heartist values and promotes growth and development within the team. 

Qualifications

A qualification in hotel management, hospitality management, business administration, or a related field would be highly regarded. 

About You 
To be successful in this role, you will have: 

  • Previous experience as a General Manager, preferably overseeing a portfolio or a cluster of hotels or a large scale resort operation. 
  • Proven experience in strategic management, with the ability to drive market performance and achieve business objectives. 
  • Exceptional leadership skills, with a focus on developing, mentoring, and motivating teams. 
  • Strong ownership relationships and the ability to engage effectively with key stakeholders. 
  • A track record of achieving operational excellence and maximising profitability. 
  • A deep passion for delivering exceptional guest experiences and ensuring a high standard of customer service. 
  • Full Australian working rights

Additional Information

Joining the Accor team at the Darwin Airport Hotels offers you the opportunity to lead a cluster of exciting and vibrant hotels, offering career development and growth opportunities, and the chance to make a real impact on the success of these hotels. 

But the benefits of working for Accor extend far beyond just this role. As a worldwide leader in hospitality, we welcome you as you are and provide opportunities for you to grow and learn every day. Whether you're looking for a job that matches your personality or a brand that reflects your values, we ensure that work brings purpose to your life, with limitless opportunities to explore Accor's global reach. 

With 5400+ hotels across 110+ countries, the opportunities to grow your career are endless! 

Why work for Accor? 

  • ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide! 
  • Family & Friends Discounts – Available on a range of accommodation, services, and events for those who mean the most to you. 
  • Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays. 
  • Learn Your Way – Support your career development with access to Accor’s industry-leading training platforms, Accor Academy and Typsy. 
  • Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting Accor Careers

Diversity, equity, and inclusion are paramount to us, and our ambition is to attract, recruit, develop, and promote talent. 

What You Should Know About General Manager - Darwin Airport Hotels & Resort, AccorCorpo

Are you ready to lead the future of hospitality? Join us as the General Manager at Darwin Airport Hotels & Resort – home to Novotel, Mercure, and ibis properties, located just moments from the airport. In this dynamic role, you'll oversee operations across our newly renovated hotels, including expanded accommodations and a fabulous resort-style experience tailored for both business and leisure travelers. Your primary focus will be on fostering an engaged leadership team that delivers outstanding guest experiences while driving profitability. Get ready to explore the excitement of leading a talented group, implementing strategic marketing initiatives, and maximizing revenue growth. As General Manager, you will also have the unique opportunity to lead the reopening of our fully renovated restaurant, enhancing dining options for our guests. Let your exceptional leadership skills shine as you build strong relationships with stakeholders, cultivate a positive team culture, and ensure long-term success for our hotels. If you're an accomplished hotel professional who thrives in a vibrant environment and you're passionate about delivering top-notch service, we want to hear from you. Embrace the chance to make an impact in a thriving destination – apply today to join our Accor family!

Frequently Asked Questions (FAQs) for General Manager - Darwin Airport Hotels & Resort Role at AccorCorpo
What are the main responsibilities of the General Manager at Darwin Airport Hotels & Resort?

As the General Manager at Darwin Airport Hotels & Resort, you will oversee operations across our Novotel, Mercure, and ibis properties. Your responsibilities will include driving revenue growth, fostering a positive team culture, ensuring operational excellence, and maintaining relationships with owners and stakeholders. Additionally, you'll lead the reopening of our fully renovated restaurant, ensuring guests have an exceptional dining experience.

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What qualifications are required for the General Manager position at Darwin Airport Hotels?

To be considered for the General Manager position at Darwin Airport Hotels, a qualification in hotel management, hospitality management, or business administration is highly regarded. More importantly, previous experience in a similar role, particularly overseeing hotel clusters or resort operations, will significantly support your application.

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What makes Darwin Airport Hotels & Resort an exciting workplace for a General Manager?

Darwin Airport Hotels & Resort offers a unique and dynamic environment, recently revitalized with extensive renovations. The resort features an expansive lagoon pool, diverse accommodation options, and essential amenities that create a vibrant atmosphere perfect for both business and leisure travelers. As General Manager, you’ll play a pivotal role in shaping the hospitality experience in this fast-paced setting.

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How does the General Manager drive profitability at Darwin Airport Hotels & Resort?

As the General Manager, you will implement strategic marketing initiatives and effective yield management practices to drive profitability at Darwin Airport Hotels & Resort. By maximizing guest experiences and fostering strong relationships with stakeholders and suppliers, your leadership will play a crucial role in ensuring long-term sustainability and financial success for all properties.

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What career development opportunities are available for the General Manager at Darwin Airport Hotels & Resort?

Joining the Accor team as General Manager at Darwin Airport Hotels & Resort opens numerous career development opportunities. Accor emphasizes personal growth through access to industry-leading training platforms and networking with over 300,000 hospitality professionals globally, allowing you to expand your knowledge and enhance your career trajectory.

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Common Interview Questions for General Manager - Darwin Airport Hotels & Resort
Can you describe your management style as a General Manager?

When answering this question, focus on how your management style promotes a positive team culture and operational excellence. Highlight your experience in developing leadership teams, mentoring staff, and fostering inclusive environments that reflect the Heartist values.

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How do you prioritize guest experiences in a hotel setting?

Discuss your strategies for enhancing guest experiences, such as implementing guest feedback systems, training staff in exceptional service, and developing unique marketing initiatives that cater to guests' needs. Show your understanding of the importance of feedback in maintaining high service standards.

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What steps do you take to ensure financial success in hotel operations?

Explain your approach to revenue management, strategies for marketing initiatives, and how you would analyze performance metrics. Providing examples of past successes in optimizing operational results will strengthen your answer and showcase your business acumen.

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How would you handle a crisis situation in a hotel environment?

Outline your crisis management strategies, emphasizing communication, quick decision-making, and maintaining a calm demeanor. Demonstrating your ability to manage stress and lead a team through challenges will reflect positively on your leadership qualities.

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What experience do you have in stakeholders and owner relationships?

Share specific examples of how you've engaged effectively with owners and stakeholders in previous roles. Highlight your ability to uphold transparent communication and build trust while aligning business objectives with stakeholder interests.

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How do you drive employee engagement within your team?

Discuss specific initiatives you've implemented to boost employee morale and engagement, such as team-building activities, training programs, and recognition systems. This question gives you an opportunity to illustrate your commitment to developing and motivating your team.

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What expertise do you bring to managing a diversified portfolio of hotels?

Detail your experience managing various hotel formats, including those catering to business travelers, leisure vacationers, and luxury trips. Your answer should reflect your versatility in handling diverse operations and adapting strategies to meet specific market demands.

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How do you develop marketing strategies to enhance hotel visibility?

Describe your approach to creating effective marketing campaigns targeting key demographics. Highlight your experience with digital marketing, partnerships, and promotional events that increase visibility and drive bookings.

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How do you ensure long-term sustainability in hotel operations?

Focus on your commitment to sustainable practices, such as eco-friendly initiatives, waste reduction, and engaging staff in sustainability efforts. Highlight specific programs you've implemented to underscore your dedication to responsible hotel management.

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Why do you believe you're a good fit for the General Manager role at Darwin Airport Hotels & Resort?

Summarize your skills, values, and experiences that align with the General Manager role. Demonstrate your passion for hospitality, commitment to guest satisfaction, and ability to lead a growing team, emphasizing what excites you about the opportunities at Darwin Airport Hotels & Resort.

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Accor is global leader in corporate services, operates in nearly 100 countries with 150,000 employees. With more than 4,000 hotels worldwide, covering all segments from economy to upper upscale, Accor Hospitality, the Accor’s hotel offering, of...

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March 25, 2025

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