Operations Manager

The Operations Manager at Accurx will independently scope, manage, and deliver high-value projects. This role involves analyzing performance datasets, running change management initiatives, and collaborating with healthcare services to embed our software seamlessly. The aim is to enhance communication between care providers and contribute to effective patient pathways.

Candidates for the Operations Manager position should have a strong background in operations, project management, or growth roles, preferably within the healthcare sector. A deep understanding of the UK's healthcare system and experience working closely with NHS services is essential to navigate the complexities of the role effectively.

The Operations Manager at Accurx plays a pivotal role in driving communication improvements by identifying key areas of need, gathering user feedback, and implementing data-driven solutions. By managing change initiatives and collaborating with various healthcare stakeholders, the Manager ensures that our solutions are effectively integrated and that communication flows seamlessly among teams.

The Operations Manager will work on a broad range of innovative projects that span multiple cycles, focusing particularly on behavioral change and transformation within healthcare teams. This includes managing pilots, analyzing trust performance datasets, and driving initiatives that enhance patient care through better communication.

Essential skills include exceptional communication abilities, keen analytical skills for data interpretation, and a strong grasp of project management principles. Additionally, candidates should demonstrate problem-solving agility, a growth mindset, and the ability to build influential relationships within healthcare settings.

Highlight specific projects you've managed, emphasizing your role in leading teams, handling budgets, and achieving project goals. Be sure to connect your experience to how it can benefit Accurx in enhancing healthcare communication.

Discuss proven methodologies you've used for change management, particularly in healthcare environments. Mention how you would address resistance, cultivate stakeholder relationships, and ensure seamless adoption of new processes and systems.

Explain your experience in working with data analysis tools. Share examples where you analyzed datasets to make informed decisions that positively impacted project outcomes, focusing on how that would translate to the role at Accurx.

Talk about a specific challenge, outlining the steps you took to overcome it. Emphasize your problem-solving skills and resilience, and relate it to how you can tackle similar challenges at Accurx.

Share your vision for an effective communication strategy, emphasizing the importance of stakeholder engagement, clarity in messaging, and the integration of feedback mechanisms. Relate these points back to the role at Accurx.

Discuss your methods for tracking project progress, setting clear metrics, and maintaining transparency with stakeholders. Provide examples of how you've successfully kept teams accountable in previous roles.

Share details about how you’ve cultivated relationships with stakeholders, including healthcare professionals or administrative staff, to achieve project goals. Highlight how these relationships contributed to successful outcomes.

Describe your approach to prioritizing tasks and managing time effectively. Mention tools or techniques you use to organize workloads, ensuring that critical projects receive the attention they need.

Provide a detailed example of how user feedback influenced a product or project decision. Emphasize your commitment to continuous improvement and aligning efforts with user needs, which is essential for Accurx.

Discuss the aspects of Accurx's mission and operations that resonate with you, such as improving healthcare communication and patient outcomes. Relate this enthusiasm to your desire to contribute positively to the team and its goals.