Community Manager Intern, Discord Moderator

Who we are?

Admirals is a global growing FinTech company from Estonia. We started as a Neobroker, and today evolved into Admirals Financial Ecosystem, meeting people's life-long needs and making personal financial management easy to use, affordable, and secure. We are constantly expanding and diversifying our product offerings using market segmentation and known as the quality market leader throughout the years. Today, the Admirals team has over 350 professionals in 18 countries.

Why you should become an Admiral?

Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and advance your career.

Global support to the team - our experience in numerous geographical regions enables us to nurture you with progressive policies that respect the value of individual and group cultures. We aim to provide an efficient infrastructure and responsive organization to support you in your daily work-related challenges.

Our values - we value creativity, innovation, and the power of teamwork that we all bring to the table.

Job Summary
We are seeking a passionate and proactive Community Manager Intern / Discord Moderator to support our growing online community. The ideal candidate will be a people-oriented individual with excellent communication skills, a strong understanding of community engagement, and an interest in managing online platforms, particularly Discord. This role will involve moderating community conversations, assisting in organizing community events, and providing valuable insights to enhance member experiences. This is an excellent opportunity to gain hands-on experience in community management while contributing to the growth of a vibrant digital community.

Key Responsibilities

• Community Engagement:
• Actively engage with community members across Discord channels, encouraging positive and productive conversations.
• Assist in welcoming new members and introducing them to the community guidelines and resources.
• Create and manage interactive content (e.g., polls, Q&A sessions, community challenges).
• Respond to member queries, concerns, and feedback in a timely and professional manner.
• Moderation:
• Monitor and moderate community channels to ensure adherence to community guidelines and maintain a safe, respectful, and inclusive environment.
• Identify and address conflicts, escalating issues to senior team members when necessary.
• Implement community rules and guidelines consistently, including handling rule violations and user reports.
• Content Creation & Communication:
• Assist in developing community announcements and updates.
• Support the creation and distribution of educational resources and guides for members.
• Collaborate with the marketing and community teams to brainstorm new ideas and initiatives.
• Event Support:
• Assist in planning and executing virtual community events such as AMA sessions, game nights, and special promotions.
• Promote and facilitate engagement before, during, and after events.
• Analytics & Reporting:
• Track community metrics (e.g., engagement rates, user activity) to identify trends and opportunities for improvement.
• Provide weekly summaries and insights on community health and member sentiment.

Qualifications

• Familiarity with Discord platform features and best practices.
• Strong level of English language
• Strong written and verbal communication skills.
• A proactive and enthusiastic attitude toward building and nurturing online communities.
• Ability to handle sensitive situations with diplomacy and tact.

Preferred Skills

• Experience moderating or managing online communities (Discord, forums, etc.).
• Understanding of social media and community management tools.
• Interest or experience in tech/finance