Client Account Manager - Tennessee Department of Transportation - job 3 of 4

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There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM is seeking an experienced and dedicated Client Account Manager to join our team, specifically focused on managing our relationship with the Tennessee Department of Transportation (TDOT). The successful candidate will be responsible for understanding the unique needs and priorities of our government client, facilitating effective communication, and ensuring the successful delivery of projects and services that align with the Department's goals. This role requires a deep understanding of TDOT as well as Tennessee transportation policies, procedures, and regulations.

Responsibilities:

• Serve as the primary point of contact between our organization and the Tennessee Department of Transportation, fostering a strong and collaborative partnership.
• Develop an in-depth understanding of the Department's transportation objectives, initiatives, and challenges to provide tailored solutions and services.
• Collaborate with internal teams to ensure the accurate interpretation and execution of the Department's requirements and expectations.
• Facilitate regular meetings and communication channels with the client at multiple levels to review project progress, address concerns, and gather feedback.
• Manage the successful delivery of projects by aligning AECOM’s global resources and ensuring resources adhere to local transportation regulations, safety standards, and contractual obligations.
• Monitor the Department's needs and trends within the transportation industry, providing insights and recommendations for strategic initiatives.
• Identify opportunities for expanding the scope of services offered to the Department and collaborate with sales teams to develop proposals.
• Coordinate with technical teams to ensure that solutions align with the Department's goals and regulatory requirements.
• Prepare comprehensive reports and presentations for AECOM leadership highlighting project status, key sales metrics, and areas for improvement.
• Lead efforts to resolve any escalated issues or disputes in a diplomatic and timely manner, collaborating with internal teams to find solutions.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and more.
• Opportunity to make a meaningful impact on transportation projects that enhance public infrastructure and safety.
• Professional development opportunities to stay updated on changing government regulations and industry trends.
• Collaborative and dynamic work environment that values innovation and teamwork.

If you possess a passion for working collaboratively with transportation agencies similar to TDOT to drive transportation projects that positively impact the community, we encourage you to apply for the role of Client Account Manager focused on the Tennessee Department of Transportation.

Join our team and contribute to our mission of delivering exceptional service and innovative solutions in the Tennessee market.

• Stay current with changes in transportation policies, regulations, and industry trends that may impact TDOT's projects or objectives.
• Maintain accurate and organized records of all client interactions, communications, and project-related documentation.
• Organize and participate in relevant industry conferences, workshops, and networking events to represent the organization and foster relationships.

Minimum Requirements: 

• BA/BS in Civil Engineering or related field with 10 years of relevant experience or demonstrated equivalency of experience and/or education, including 2 years of leadership
• Proven experience as a Client Account Manager, TDOT Project Manager or in a similar client-facing role within the Tennessee transportation market.
• Proven knowledge of TDOT standards, policies, regulations, and procedures within a government context.

Preferred Requirements:

• Tennessee Professional Engineering License preferred.
• Excellent communication, proposal preparation, and interpersonal skills, with the ability to liaise effectively with government officials and stakeholders.
• Strong history managing the execution of complex transportation projects and programs, preferably for TDOT.
• Analytical mindset with the ability to interpret data and provide actionable insights to drive decision-making.
• Ability to navigate bureaucratic processes, manage government expectations, and ensure compliance.
• Proficiency in using client relationship management tools and software to track project progress and manage client relationships.
• Demonstrated ability to work independently, manage multiple initiatives simultaneously, and prioritize tasks effectively.
• Strong problem-solving skills and a proactive approach to addressing challenges and finding solutions.

• Sponsorship for US employment authorization is not available now or in the future for this position.
• Relocation assistance is available for this position

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.